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Reviews of Philea Resort & Spa

5 out of 5
Philea Resort & Spa
Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Malacca City, Malacca

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 179 reviews" "
Rating 8 - Good. 66 out of 179 reviews" "
Rating 6 - Okay. 43 out of 179 reviews" "
Rating 4 - Poor. 19 out of 179 reviews" "
Rating 2 - Terrible. 6 out of 179 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Hazimah Aminah

Liked: Staff & service
its overrated
Stayed 1 night in Jun 2023

8/10 Good

Beng Khim

Stayed 1 night in Mar 2023

4/10 Poor

Lim

Traveled with family
Liked: Staff & service
5 stars price 3 stars environment
Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Stayed 1 night in Jun 2022

2/10 Terrible

Ping

Traveled with family and small children
All services no on. House inside a lot of ants.
Stayed 3 nights in May 2022

2/10 Terrible

NUR DIANA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I dont know.price just not worth it for overall
So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium & isolated getaway
Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Stayed 1 night in Mar 2021
Response from Jee Hen on Mar 15, 2021
Thank you very much for sharing your kind review. We are delighted to learn that you had a magical experience during your recent stay with us and our heart-warming hospitality impressed you. We look forward to welcoming you back for another memorable experience in our property in the future.

8/10 Good

Bahari

Traveled with family
Liked: Room comfort
Good
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Dissapointed trip
Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
Stayed 1 night in Sep 2020
Response from JeeHen on Sep 17, 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

4/10 Poor

WK, Kuala Lumpur

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Stayed 1 night in Aug 2020
Response from JeeHen on Aug 24, 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

6/10 Okay

Candy

The food still need improve services,the environment is ok
Stayed 1 night in Jul 2020
Response from Jee Hen on Aug 5, 2020
Thank you for your review. We take all comment serious and use it to improve. Thank you again for your kind return feedback and we do hope you will stay consider to use our service

8/10 Good

Jamilah

Liked: Cleanliness, property conditions & facilities, room comfort
beautiful place but pity lack effort to keep it.
it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Service sangat lambat
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Stayed 1 night in Jan 2020

6/10 Okay

Jennifer

good short staycation but room need maintenance
We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
Stayed 1 night in Dec 2019

10/10 Excellent

saharudin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Amenities
No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
no umbrella in the room
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have birthday treat for customer
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Decent stay - could have been better.
Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Quiet Resort
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.
Stayed 2 nights in Apr 2019

10/10 Excellent

LynnJack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loke the surrounding and nature. Nice swimming pool and kids friendly
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Zoul, Johor Bahru

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, affordable price and friendly staff
Stayed 1 night in Feb 2019

10/10 Excellent

Irwan, Johor Bahru, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs. We really like the environment, hotel in a forest. Nice swimming pool, enjoyed the buggy rides.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort
very peaceful hotel, helpful staff, varied breakfast. only a spa and karaoke club are closed. so the resort's activities only swim. the second day there was a new guest on our room, the guests were noisy singing in front of our room until late night. we made a complaint at the reception and they stop, but me and son could not sleep because the guests were over the noise and water from their room flowing to our bathroom door. we were converted into a new room. request at reception for late check out is not possible and will be charged.
Stayed 2 nights in Feb 2019

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oversell - extremely poor standard.
Limited facility. SPA reported under renovation BUT no sign of any renovations activity; likely not in operations. Breakfast variety very limited and of poor taste.
Stayed 2 nights in Feb 2019

8/10 Good

Yee wooi

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very nice
Stayed 1 night in Dec 2018

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort clean and quite perfect gateway from city life
Stayed 1 night in Dec 2018

8/10 Good

Bambang E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from bustling city traffic.
Buggy service was prompt. Resort area is awesome, magnificent view surrounding the resort. Only problem while staying there was the water pressure. Twice maintenance came over to rectify the water pump but after a while it's back to little to no water.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

NORSIAH

good
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with nature
It was just amazing, no more explanation is required por eso
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dissappointing
Very dissappointing, the resort needs to up refurbish. The sink is leaking,
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Suzie, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place
Suitable for family with kids.. Breakfast food was amazing! Super delicious.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Feel happy to stay, staff smiling & friendly, room clean, but balcony not clean and much dust, breakfast olso normal only, Anyway will come again. Tq.
Stayed 1 night in Jun 2018

6/10 Okay

Ann, MY

Liked: Room comfort
A nice place to get Detox, really.
This has been a dream holiday place for me. However, the resort is quite run down and needs a lot of upkeep. A bit disappointing when I found out that the SPA was shut down. Otherwise, the swimming pool with the waterfall, and the greeneries around the rooms are really excellent for anyone who seek serene and peace.
Stayed 1 night in Jun 2018

6/10 Okay

Sal, KL

Liked: Staff & service, property conditions & facilities, room comfort
the ambience is just what you need
Could easily go from good to great if certain intangible elements are carefully looked into by management.
Stayed 1 night in May 2018

8/10 Good

Aw

Liked: Room comfort

6/10 Okay

sarina, malaysia kajang

Disliked: Cleanliness
nice hotel peace of mind staying
but too much of spider fed in bedroom and toilet. the coffee was not replaced until we requested for. wee had steamboat dinner but its not fresh, very expensive for only vegetables and fishball steamboat. others need to ala carte request but also very expensive. food in cofee house for breakfast is not up to the hotel standard. the food is moderate.
Stayed 2 nights in Mar 2018
Response from Shafiq-MARCOM on Mar 24, 2018
Dear Ms. Sarina, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered. We will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction in every possible way to enhance the overall guest experience. We hope you would accord us another opportunity to serve you better in the not too distant future.

8/10 Good

Hasnizah

Liked: Staff & service
Not so good experience...buffet breakfast was not even top up when we came in at 9.15am.Everyone (staff) was busy with lion dance show (CNY) and food was empty when there still so many people eating..service was slow.
Stayed 2 nights in Feb 2018
Response from Shafiq-Public Relation Manager on Feb 21, 2018
1. Dear Ms. Hasnizah, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered during the Chinese New Year lion dance performance. As per issued, we will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction in every possible way to enhance the overall guest experience. We hope you would accord us another opportunity to serve you better in the not too distant future.

4/10 Poor

heidi

Disliked: Cleanliness, property conditions & facilities, room comfort
my one day stay in philea
I was disappointed with the room and breakfast. I was not expecting this from a 5 stars hotel... the staircase to our room was unkempt and the worst part was the room was smelly!!
Stayed 1 night in Feb 2018
Response from Shafiq-Public Relation Manager on Feb 21, 2018
Dear Mr. Heidi, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered. We will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction in every possible way to enhance the overall guest experience. We hope you would accord us another opportunity to serve you better in the not too distant future.

8/10 Good

Nur Darina

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018
Response from Shafiq-Public Relation Manager on Feb 21, 2018
We appreciate your feedback and hope that you will make it back someday to stay with us again. Thanks!

8/10 Good

NURHAZWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017