Ayía Fotiá Vacations from $848

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Staff is very friendly and hotel is well maintained and clean. The view is mesmerizing. Excellent food choices.

We are having a wonderful stay at Bella Beach Hotel. From the moment we arrived, the staff have been friendly, welcoming and very helpful. We had a small issue with our original room, and the team listened to our concerns. They kindly upgraded us to a room with a much better sea view and even helped move all of our luggage, which we really appreciated as we are travelling with a baby and a toddler. The food has been very good, with plenty of choice at every meal, and the hotel is clean, well maintained and in a great location right by the beach. A big thank you to the reception and all the staff for their excellent customer service. They made us feel valued and helped make our holiday even more enjoyable. We would happily recommend Bella Beach Hotel and would love to return in the future.

The food on all inclusive was amazing, lots of choice, fresh salads. The staff are very friendly and efficient. The hotel is spotless in all areas.