Ratings based on 264 Verified Reviews

4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Yorkshire

Fab central hotel in Napa. Not roudy.

Posted Jun 11, 2017
Lovely hotel. Probably the poshest or if not one of the poshest available. No rif-raf. Really comfy sun loungers . Plenty available even at 9.30am. May be different in peak season though. Breakfast is great. Lots to go at. Pint of Keo around the pool currently €4. Rooms very clean and bathroom too. Air con system is good enough too. Plenty of mirrors for getting ready2. If you can, take a long plug extension as sockets are not where they need to be ideally. Free bottle of red and white wine when you arrive. One glass sized bottles. Definitely try Clarabel restaurant over the road. The food is amazing. Average meal price €8-12. We are there 3 nights of the week and wish we had gone more. All other usual fast food chain restaurants surround you too, in case you fancy them. Also many other restaurants to choose from. We did Hard Rock cafe for food one night too. Hotel is about 45 mins away from airport with no other drop offs . Taxi rank is opposite the hotel too so that was good as we visited a friends hotel for a wedding. In case this helps, Napa Plaza is €10 taxi ride away from Olympic Lagoon Resort, popular for weddings . Pool area enclosed and is beautiful. You could be anywhere. Local calls made from the room to organise our collection did cost us. Made 3 or 4 calls, only one connected, was charged around €4 on check out. No big deal. Will definitely stay again and would highly recommend to anyone wanting to go to Ayia Napa as this being the hotel to use.
Comment from Hotel Management
Jun 17, 2017 by Vera Kosma, Hotel Management
Dear Nat, Thank you for taking the time to write this beautiful review. We are truly delighted to hear that you had enjoyed your overall stay with us and were pleased with the service and facilities available at the hotel. Thank you for recommending us on Expedia.com and we look forward to welcoming you back in a not too distant future. Best Regards Vera Kosma Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Very good

Posted May 29, 2017
Hotel is in the middle of busy ayia napa, close to many bars and restaurants and next to the main square. Once inside the hotel is calm and relaxing. Adults only.All the staff are excellent. Only stayed b & b, breakfast has many choices from hot to cold, even champagne. We had a deluxe pool view room which includes tea and coffee, free safe and Wi fi, toiletries, wine and fruit on arrival. Lovely big swimming pool, plenty of comfortable sunbeds. 10 min walk to harbour and beach or bus stop outside hotel to nissi beach. Would stay again
Comment from Hotel Management
Jun 3, 2017 by Vera Kosma, Hotel Management
Dear sue, We are truly delighted to hear that you had enjoyed your overall stay with us and were pleased with the service and facilities available at the hotel. It was a pleasure to have you staying with us and we look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
Fantasticy hotel. Staff was incredibally kind location is awesome
Comment from Hotel Management
Jun 3, 2017 by Vera Kosma, Hotel Management
Dear client, Thank you for recommending us on Expedia and we look forward to welcoming you back in a not too distant future.
5 out of 5
Recommended
for Couples
by A verified traveler from UK, Coventry

Wonderful stay at an exclusive high end hotel.

Posted Apr 24, 2017
Pros: The breakfast, the staff, the ambiance and elegance of the place.
Cons: We left very early to catch a flight and unfortunately had to miss that day's breakfast. Reception kindly organised a sandwich but it was minimal.
Location: Plenty of restaurants and bars within walking distance. Sea is a 5/7 minute walk away and our room at the back of hotel meant it was quiet.
What a wonderful surprise to find this oasis in the middle of "The Strip" in Ayia Napa. An unexpectedly wonderful place, elegant, classy, great vibe, location and facilities. Top end.
Comment from Hotel Management
May 2, 2017 by MARKETING, Hotel Management
Dear Ajay, Thank you for your lovely review following your recent stay at Napa Plaza Hotel I am delighted that you found the hotel and the location great, we are indeed in one of Ayia Napa most desired area with attractions, restaurant and shops only minutes away. We look forward to welcoming you back to Napa Plaza Hotel in the very near future. Best Regards Vera Kosma Marketing Executive
5 out of 5
by LUKE

Terrific Hotel

Posted Apr 21, 2017 on Hotels
It's the perfect hotel right in the middle of Ayia Napa. Not too noisy at night thankfully. Really nice pool with loads of sunbeds. Great value for money. Super big buffet breakfast that will keep anyone happy.
Comment from Hotel Management
May 20, 2017
Dear LUKE, Thank you for taking the time to write this wonderful review, we greatly appreciate your encouraging feedback - we hope to see you again soon! Best Regards Vera Kosma Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet hotel, except for nearby church bells!

Posted Apr 17, 2017
This hotel is definitely somewhere we'd stay again. There's actually a rule for no noise by the pool. No children to be found, perhaps they're sold off(?) and the staff were so pleasant. Facilities were good except the rooms are a little dated, a bit warm and the beds are two beds next to one another (but odd for a happily married couple). Would definitely stay again, highly recommended.
Comment from Hotel Management
May 5, 2017 by MARKETING, Hotel Management
Dear Client, Thank you for choosing us to spend your holidays in the gorgeous Napa Plaza Hotel. Naturally, I am happy that you value highly our establishment as well as its amenities and facilities. We also thank you for wonderful comments on how relaxing and peaceful our hotel is. This is just one of the many goals we try to achieve for our valued guests and we are pleased to read that you have departed with these thoughts.With regards to the church bells ringing during Easter we do consider your comments as exaggerated but still we would like to inform you that a good number of our guest choose the Napa Plaza for their Easter holidays because of the proximity to the church. Regarding your comment about twin beds please note that our policy is to offer double bed to any of our guests not only couples, if they request for it. We look forward to welcoming you back to our hotel. Best Regards Vera Kosma Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Everting and every one was perpakt..love the hotel and the room.
5 out of 5
by Allan

Go for it

Posted Apr 8, 2017 on Hotels
Great stay friendly staff plenty to eat
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel centrally located

Posted Oct 24, 2016
Pros: I took an upgrade from a standard to a deluxe room for a modest price. The room was lovely and spacious with a king size bed, seating area and clean well functioning bathroom (very important to me). It faced the pool which was nice but that also meant that the music from the pool area could be heard in the room (thank goodness it wasn't too loud). The staff of the hotel: Andrey, Vera, Tatiana, Mamia and Olyena made me feel very welcome and took time to chat with me and ask how I was enjoying my stay.
Cons: As mentioned, above, the music from the pool area could be heard in my room.
Location: The hotel is centrally located in Aiya Napa and has lots of shops and restaurants within walking distance.
1 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
It was vary bad stay in this hotel , coz the air conditioning is very very hot , and all rooms same problem
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear, We are very sorry to hear that you haven't enjoyed your stay with us. It would be much better if you came forward with your comments during your stay and gave us a chance to fix the problem. All our staff is trained to react immediately on any issues that guests bring to our attention. If you ever decide to visit again our beautiful island, we would be honoured to have second chance and provide you with beautiful holiday experience. Best Regards, Alexandra Paraschou Sales & Marketing Manager