Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

Reviews of Hotel Royal Ariston

5 out of 5
Hotel Royal Ariston
Kardinala Stepinca 31, Dubrovnik

Reviews

9.2

Wonderful

Rating 10 - Excellent. 393 out of 600 reviews" "
Rating 8 - Good. 161 out of 600 reviews" "
Rating 6 - Okay. 33 out of 600 reviews" "
Rating 4 - Poor. 9 out of 600 reviews" "
Rating 2 - Terrible. 4 out of 600 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Friendly and helpful staff Good food options Would definitely go back and recommend
Stayed 3 nights in Oct 2023

10/10 Excellent

Larry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent, clean, spacious and clean. Choice of pools appealing to different tastes. Several choices to dine in hotel and near by.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to chill and relax
Stayed 7 nights in Aug 2023

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was part of 5/6 hotel partners and you could use any of the facilities at any of the other hotels. Lovely walk into lapad where there a mini shops, bars and restaurants. We stayed in 3428 4th floor beautiful Seaview room.
Stayed 4 nights in Sep 2023
Response from Tom Zovko on Oct 8, 2023
Dear Geogina, Thank you for choosing Royal Hotels & Resort for your recent stay and for taking the time to share your feedback. It warms our hearts to know that you had a fantastic time overall. We are thrilled to know that you rated our service as excellent. We hope to welcome you back the next time you visit Dubrovnik.With kind regards,Tom ZovkoGeneral Manager

8/10 Good

jang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location on the ocean and very good facilities
Stayed 2 nights in Sep 2023
Response from Tom Zovko on Oct 8, 2023
Dear Jang, Thank you for taking the time to share your positive experience from Royal Hotels & Resort.We are happy to see that overall you enjoyed your stay with us. Kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived the hotel internet was down and the staff worked so hard to make sure every guest was taking care off. The manager,STEPHAN was wonderful. We were not happy with our ocean view room and he changed it the following day and he was so nice through out the 5 nights we were there. Everyone super nice and friendly and the facility is amazing . Very conveniently located by the bus stop and you can go to old town in 10 min on the bus that runs every 10 minutes . Loved the hotel, staff and our trip❤️
Stayed 6 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tom Zovko on Oct 8, 2023
Dear Robert,Thank you for choosing our Royal Hotels & Resort for your recent stay and for taking the time to share your feedback. We are thrilled to know that you rated our service as excellent. Kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Loved our stay at the Royal Ariston. Staff were friendly attentive and professional at all times. Room was amazing and the view was stunning. Everything was clean and easy. Spa was fabulous. Roof top infinity pool and bar was instagram worthy.
Stayed 3 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear, Thank you so for your nice review! We are thrilled to hear that you loved your stay at the Royal Ariston. It's heartwarming to know that our staff left a positive impression with their friendly, attentive, and professional service. We take great pride in providing our guests with a memorable experience.We're delighted that you found your room to be amazing and enjoyed the stunning views. Cleanliness and ease are of utmost importance to us, and we're glad to hear that we met your expectations in this regard.Our spa is indeed a wonderful retreat, and we're delighted that you had a fabulous experience there. The rooftop infinity pool and bar are certainly a highlight, and we're thrilled that you found them "Instagram-worthy." We hope you captured some unforgettable moments.Thank you for choosing the Royal Ariston for your stay, and we look forward to welcoming you back in the future for another exceptional experience.Kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Dawn

Traveled with family
Excellent hotel, friendly and helpful staff, very clean and facilities such as pools and spa are wonderful. Food is great too, superb hotel.
Stayed 4 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Dawn, Thank you for choosing Royal Hotels & Resort for your recent stay and for taking the time to share your feedback. It warms our hearts to know that you had a fantastic time overall. We are thrilled to know that you rated our service as excellent. We hope to welcome you back the next time you visit Dubrovnik.With kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Aled

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Aled, Thank you for taking the time to review your recent stay at Royal Hotels & Resort. We were proud to see that you rated our service as excellent. With kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specious modern hotel with 5 pools and access to ocean. Very nice and professional staff. Great restaurants options , good food , good drinks.
Stayed 3 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Sergio, Thank you for choosing Royal Hotels & Resort for your recent stay and for taking the time to share your feedback. We are thrilled to hear that you enjoyed our convenient location, wonderful team, restaurants and good food. Our team will be glad to know you appreciate the service provided.We look forward to welcoming you back to our little piece of heaven when you return to Dubrovnik.With kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the Royal Ariston was outstanding. The room was ultra comfortable, the view was to die for, the facilities were fabulous, the dining options offered a wonderful mix and the service was superb. We could not have been happier with our stay.
Stayed 2 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Randy, Thank you for your nice review. We are thrilled to hear that everything about your stay at the Royal Ariston was outstanding. It was our pleasure to have you as our guest, and we couldn't be happier to know that you had such a wonderful experience with us. We look forward to welcoming you back in the future to create more memorable moments.Kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

Jennifer Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay to celebrate my daughter’s 21st birthday. Rooms were immaculate, food was wonderful and the views were spectacular!
Stayed 5 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Jennifer, Thank you for choosing our Royal Hotels & Resort to celebrate your daughter's 21st birthday. We are thrilled to hear that you had a wonderful stay and that everything met your expectations. We are honored to have been a part of this special celebration, and we look forward to welcoming you back for more memorable moments in the future.With best regards,Tom Zovko General Manager

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Tom Zovko on Oct 8, 2023
Dear Bronwyn, Thank you for choosing Royal Hotels & Resort for your recent stay and for taking the time to share your feedback. We are happy to see that overall you enjoyed your stay with us. With kind regards,Tom ZovkoGeneral Manager

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very friendly staff however we did ask for some bowls and and was told they’d get back to us about them but never did. Also stated on Expedia there was a games room but there wasn’t which is why this rating is 4*. Other than that thank you for a lovely stay.
Stayed 6 nights in Jul 2023
Response from Tom Zovko on Oct 8, 2023
Dear Cameron, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our beautiful location and found our staff to be very friendly. We apologize for the inconvenience regarding the request for bowls and the discrepancy with the games room.We take your comments seriously, and we'll address the issue with communication and the listing on Expedia to ensure a more accurate representation in the future. Despite these issues, we're grateful that you had a lovely stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Tom ZovkoGeneral Manager

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

10/10 Excellent

Tanya

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Stayed 6 nights in Jul 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
We read mixed reviews about the catering for half board. We found the choice to be okay, but not exceptional, and assuming you avoid the obvious peak times, then the service was fine. At times, we felt the staff were overly keep to clear the tables, but never to the point where we felt too rushed to say anything. Just one to watch, if you want seconds :-)
Stayed 7 nights in Jul 2023

8/10 Good

catherine

Traveled with family
Liked: Cleanliness, staff & service
Property is great but not sure what to make of fact that I paid for the Royal Ariston hotel but was placed in royal princess, another hotel on property. Our view was exquisite but I wonder why we were assigned that property
Stayed 1 night in Jul 2023

10/10 Excellent

Joanna Lynsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception welcoming with a stunning view out to sea. We also chose a room with a sea view - what a way to start the day! The staff were really friendly and helpful, couldn’t do enough for you. There is a promenade walk from the hotel along the sea front down into La Pad, which takes you to restaurants and bars. We had an absolutely fantastic time.
Stayed 9 nights in Jul 2023

6/10 Okay

Fateha

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Pros: Food: On the day we checked in, staff were told we had halal food and they kindly swapped our half board to the only restaurant that did halal. We were grateful. Views: We had amazing views from our balcony and our room was well sized. Cons - Cleanliness: Room wasn’t cleaned even once. No one even tried. We tried calling reception but could never get through. Thankfully the cleaning lady would leave behind the trolley for new towels etc. and we managed to get some clean towels. ViP access: late checkout was hard won and for a couple of hours and only because I knew the Ts and Cs. They insisted we pay 25 euros per hour after that despite there being room. They gave a bottle of wine but as Muslims there was no alternative. Would have been nice to receive something else - so just returned it.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property. Clean, friendly, convenient,
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Cia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities, clean room, overall enjoyed our stay. This hotel along w the connecting hotels (Royal family) has couple of nice restaurants to choose but some have unnecessary limitations, i.e. if one is not having buffet for dinner, one can not dine in a particular restaurant. This was very inconvenient for us.
Stayed 2 nights in May 2023
Response from Royal Hotels & Resort on Jun 24, 2023
Dear guest, Thank you for your stay and feedback. You are correct in that Royal Resort is a complex of connected facilities and as such it provides variety and flexibility available to all guests regardless of whichever one of 5 hotels they are staying at. Within the short walking distance and at our premises there are 3 à la carte restaurants, 2 buffet restaurants serving breakfast, 5 bars (out of 3 are on the beach) and 1 on the rooftop next to the infinity pool. Seems that your overall stay in our Resort and Dubrovnik was pleasant and we wish to welcome you again. Kind regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Hotel Royal Ariston exceeded our expectations. We had an overnight flight and checked in early with no issue. Our room on the fifth floor overlooking the sea was lovely and well appointed. Housekeeping was prompt. Breakfast was a tad hectic as the restaurant serves all of the sister hotels but if you arrive early it was okay. Only complaint were the coffee machines which resulted in lines and they were often out of service. A part from that, the food was good. We had very nice cocktails and nibbles at one of the bars. It was a great stay!
Stayed 1 night in Jun 2023

8/10 Good

Vinita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Luxury Sea View suite was large and spacious. However we were offered a room at the lowest floor where the sea view was obstructed by trees which was rather disappointing. Free parking is great and bus service to Old Town is frequent and very convenient. We also felt that overall the front desk staff could have been warmer and friendlier. Housekeeping also did not refresh the room properly the stay on the second day. The bell boys however were very helpful and prompt in their service of dropping and picking up the luggage.

10/10 Excellent

Andrew Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , good location and the staff were all very helpful
Stayed 3 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

bert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things to do

10/10 Excellent

Yufeng, Chicopee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though I did not get an upgrade, the front desk and the concierge are very friendly and helpful. The exceptional service I received was when I made a request to go to the top pool area to take a few photos before it opens at 11AM on Oct. 12, 22, they considered my Expedia Gold status and guided /accompanied me through the service stairs to the top view area, and I was able to leave the hotel at 10:30AM and bring the sunny memories with me. Great hotel!
Stayed 4 nights in Oct 2022

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Royal Ariston is located in a truly idyllic location with beautiful views from anywhere you are, whether it's the restaurant, bar or pool. The rooms are spacious, but the decor could use a bit of a renewal (there were marks on carpet, dents in walls, bathroom door would scrape against the floor when opening) but all very minor things. The amenities were really amazing, a good choice of pools, hot tubs, spas, restaurants & bars either on the resort or within walking distance, though prices were a bit expensive if staying on the resort, even in the off season (October) when we visited.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sasan

Stayed 7 nights in Sep 2022

8/10 Good

Adedotun

Liked: Cleanliness, amenities, property conditions & facilities
On the whole a good experience. Fantastic location and great views.
Stayed 1 night in Sep 2022

6/10 Okay

Jennifer Anne Alvares de

Liked: Cleanliness, amenities, property conditions & facilities
The catering at the hotel was abysmal. The food was unimaginative, repetitive and cold. The staff in the restaurant were glum and charmless. Nowhere near what I would expect from a so-called 5’star hotel.
Stayed 6 nights in Sep 2022

10/10 Excellent

Jennifer, Buford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful. Clean and beautiful. The sea and the pool areas are stunning. You can’t even believe how girls the views are. The rooms are updated and well appointed. Love the common sea decor. Service was excellent. The breakfast buffet.. OMG!! Fantastic. I can’t recommend this hotel enough!
Stayed 5 nights in Sep 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as usual. On a beautiful part of the coast. Breakfast is a bit painful, rampage.
Stayed 7 nights in Sep 2022

10/10 Excellent

Alistaire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at this hotel. Rooms were excellent, facilities were good and the staff were very helpful and friendly. Only minor issue was our final morning. A firm had booked a team building type event and basically took over so breakfast was moved to a different location. Unfortunately it slipped below the level we had come to expect. Totally recommend this hotel, would definitely stay here again.
Stayed 7 nights in Aug 2022

10/10 Excellent

Dijana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size is very generous and modern and very clean. Large balcony with phenomenal water views. Several different pools to choose from and service is impeccable. Extremely happy with my choice to stay here and will definitely be back.
Stayed 3 nights in Aug 2022

10/10 Excellent

Fellanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Marko, Reservations Team on Jul 29, 2022
Dear Fellanza, Thank you for your review. We are very glad you enjoyed your stay at our hotel. We hope you can stay with us again. Kind regards,

8/10 Good

Seamus

Liked: Staff & service, property conditions & facilities, room comfort
Relaxed stay
Please tell accommodation spacious room large balcony. Air conditioning could have been better. No bottled water provided in room but fill up at breakfast. No beach adjacent to hotel not really suitable for kids or non swimmers though there are pools. Bus (no 6) leaves every 10 mins to old town from beside hotel. Bars are quite in evenings and no entertainment. Get down early for sun loungermist of places ‘towel claimed’ from early morning.
Stayed 7 nights in Jul 2022
Response from Marko, Reservations Team on Jul 29, 2022
Dear Seamus, Thank you for choosing Royal Ariston Hotel. We are glad you had a good time and that you were relaxed during your stay. We are happy you liked our location. Thank you for your feedback. We will improve from it. Kind regards,

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Tom Zovko on Aug 5, 2022
Dear Lana, We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Royal Resort and we are looking forward to your next visit. Kind regards, Tom Zovko Hotel Director

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Did not meet expectations
Overall it did not meet expectations of a five star resort. Really annoyed that housekeeping threw away my personal sensitive soap and shampoo and guest services did nothing to resolve it except say "were sorry". Breakfast is bedlam from 9 am and wasps are sitting all over the food being prepared outside. No COVID safety measures. When I booked, i was told that i could get a free upgrade if available, and when I asked, the guy on reception said there was no availability but i could see online that was. My booking also stated a two hour late check out, for which they only granted me one hour. This sounds so petty but it makes a difference to the experience and it's not what's expected at a 'five star'. The service is generally mediocre. The room was nice and comfortable, and there are many pool and swimming options available across the five different hotels within the resort. Heads up that it's a 15 minute drive to the old town of Dubrovnik, and Ubers usually take about 10-15 minutes to arrive too.
Stayed 4 nights in Sep 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2021

10/10 Excellent

NICOLAE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large clean rooms
Stayed 3 nights in Aug 2021

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE: PLEASE READ
DO NOT STAY HERE. I cannot express how upset we were at every aspect of this hotel. First and foremost, this is the most understaffed hotel I have ever stayed at. You get there, thinking this is a "resort" it is not. Upon arrival,our room was not ready so they suggested we go get a drink and gave us a drink voucher. We go to the bar, waited 30 mins for service. My husband eventually had to go inside himself where the waiter was extremely rude and said he would be right there. Finally came over to take our order and he then informed us the drink voucher was only for beer or champagne. Waited another 10 mins DRINKS NEVER CAME. We left. Dinner time came around, we could not get in ANYWHERE to eat, so we ordered room service. We were told it would be over an hour and a half because they only have ONE PERSON for the entire property (mind you, this is 4 properties in one ) to deliver food. it took over 2 hours. We ate dinner at 11pm. It was awful and so was the food. They do not answer the front desk phones if you need anything. EVER. We had to walk down every time or call at least 5 times before we got an answer. Your "free breakfast" - more like get up at 6am if you want to get any food. We got there at 745 and everything was gone. The grounds themselves are DIRTY, There were hairballs everywhere, no clean tables, old towels lying around. This place put a large damper on our trip. I NEVER write reviews but I hope this helps someone looking to stay here, please turn away.
Stayed 2 nights in Aug 2021