They don't honor reservations.
Posted Oct 6, 2009 on Hotels
We booked a reservation for this hotel seven months in advance so they knew we were coming, but when we arrived the door was locked and no one would open it. We came back hours later and a voice spoke to us through an intercom next to the doorbell. They told us they were overbooked and they had no rooms available. There was a festival in town, so all the hotels in the area were full. We had prepaid the reservation for three nights but they told us they would only be able to accommodate us for the second and third nights. Since all the other rooms in town were full, we argued and told them we expected them to give us a room. The hotel was a family business with the family living on the top floor and renting out rooms on the bottom floors. After much argument, they told us we could sleep in their child's bedroom upstairs for the first night and they would move us to another room in the morning. In the morning they told us no other rooms were available yet, but to come back in the evening and they would have one for us. That evening we returned, and we were given a key to a room downstairs. The sheets were unwashed with fresh stains, peanut shells were all over the blankets and the floor, and there was a very strong odor in the room. There was no toilet paper, no towels and no soap in the bathroom. We asked for some toilet paper and the owner told us that he was running a pension, not a hotel. He said if Americans didn't know the difference or if they don't like the way Germans run their businesses they should not come to Germany. (We traveled around Germany for three months and all of the other 22 hotels & pensions provided towels, toilet paper and soap.) We went to a local store and purchased towels, soap and toilet paper, but the dirty sheets and the smell in the room were disgusting. There was also a lot of yelling and shouting coming from the room upstairs where the family lived. It was audible from the downstairs rooms and went on for hours.