Lobby

Reviews of Fairmont Copley Plaza, Boston

4.5 out of 5
Fairmont Copley Plaza, Boston
138 Saint James Ave, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1012 reviews" "
Rating 8 - Good. 209 out of 1012 reviews" "
Rating 6 - Okay. 97 out of 1012 reviews" "
Rating 4 - Poor. 64 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on Mar 25, 2024
Thank you for being our guest, Steven! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

6/10 Okay

Younes

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Fairmont Copley Plaza on Mar 22, 2024
Thank you for your review, Younes. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful architecture and cleanliness of the whole hotel. Staff were friendly and helpful. I would stay here a million times over!!!
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on Mar 22, 2024
Thank you for being our guest, Tracy! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were pleasant. Hotel clean and tidy. Breakfast was over priced and limited
Stayed 2 nights in Mar 2024
Response from Fairmont Copley Plaza on Mar 18, 2024
Thank you for being our guest, Katherine. We are glad to see that you enjoyed your overall stay and appreciate you taking the time to share your feedback. We hope that you will come stay with us again soon.

10/10 Excellent

molly

Liked: Cleanliness, staff & service, property conditions & facilities
Great walkability, lived the wok bar drinks, food and vibe
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on Mar 18, 2024
Thank you for being our guest, Molly! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on Mar 18, 2024
Thank you for being our guest, Melissa! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel.
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on Mar 18, 2024
Thank you for being our guest, Darlene! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Laura, Hammondsport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a classic beach, the staff friendly with impeccable service attitudes! Door man was wonderful offering us directions and quaint conversation as we waited for our car. Oak Long Bar is classy and has great cocktails.
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on Mar 12, 2024
Thank you for being our guest, Laura! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

jared

Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on Mar 22, 2024
Thank you for being our guest, Jared! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Roland, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Roland! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Carmen, Stratham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Carmen! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely helpful!
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Marc! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Bryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Bryn! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

6/10 Okay

Diego, miami

Disliked: Property conditions & facilities
old hotrll
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Diego. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not enjoy your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Mar 22, 2024
Thank you for being our guest, Cynthia! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Feb 22, 2024
Thank you for being our guest, Aja! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice and clean. The hotel had a great classic feel to it. Would highly recommend!!
Stayed 3 nights in Feb 2024
Response from Fairmont Copley Plaza on Feb 22, 2024
Thank you for being our guest, Christopher! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

6/10 Okay

Asif

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no hot water for showers. Terrible experience. Will not recommend anyone to stay.
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, Asif. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.

6/10 Okay

Greg

Traveled with partner
Disliked: Staff & service, property conditions & facilities
A wonderful old property that needs a big makeover.
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Feb 22, 2024
Thank you for your thoughts, Greg. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.

8/10 Good

Alexander

Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 23, 2024
Thank you for being our guest, Alexander. We are glad to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon.

10/10 Excellent

Kamiye

Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 23, 2024
Thank you for being our guest, Kamiye! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Daniel

Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 23, 2024
Thank you for being our guest, Daniel! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Hated everything about this experience and won’t be going back.
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Mar 7, 2024
Thank you for being our guest, John. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on Feb 22, 2024
Thank you for being our guest, Karen! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Fairmont Copley Plaza on Feb 7, 2024
Thank you for being our guest, Christopher! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

6/10 Okay

Frederick F

Liked: Cleanliness, property conditions & facilities
TV Cable etc along w Internet streaming is all out of date and rarely worked
Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on Mar 12, 2024
Thank you for being our guest, Frederick. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.

6/10 Okay

Judith, New York

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom space for cosmetics insdewate
Stayed 3 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 5, 2024
Thank you for your review, Judith. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent neighborhood and the staff are very kind.
Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Feb 2, 2024
Thank you for being our guest, Isabel! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - and the Oak Bar is awesome
Stayed 3 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 2, 2024
Thank you for being our guest, Todd! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

8/10 Good

Karl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that bothered me was the "Urban Experience Fee". Just charge me for the room and be done with it. I feel like it was a hidden fee that was just a gimmick. Apparently it is a fee from Expedia. I will be more careful next time and probably book a room directly with the hotel. The hotel was great. Expedia not so much.
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 2, 2024
Thank you for being our guest, Karl! We appreciate you sharing your thoughts on the Urban Experience Fee. The creation of this fee was to offer a set of services, amenities, and value offerings that are provided in a bundled fee that will increase the ease of your stay. We appreciate your comments and will take all feedback into account as our team members assess the different ways we can increase value for our guests. Thank you again.

10/10 Excellent

horacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 2, 2024
Thank you for being our guest, Horacio! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

lyadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 2, 2024
Thank you for being our guest!, Lyadira We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

8/10 Good

Stefan

Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 7, 2024
Thank you for your review, Stefan. We have received your feedback and are sorry to learn that you did not fully enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.

10/10 Excellent

Lyndsay, Senoia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Lyndsay! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Lara, Pacific Palisades

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful historic property. Many important people, dinners and celebrations have been held at this hotel from my reading online and through looking at framed (possibly reproductions of) historic documents in the hotel's hallways. A framed document in the second floor hallway (looks possibly like a reproduction of an old advertisement), shows three Plaza Hotels together - NYC's famous Plaza Hotel, The Savoy- Plaza (was also in NYC - demolished mid 1960s), and Copley-Plaza. Reading the history of the hotel online, the hotel was designed by Henry Janeway Hardenbergh, who designed The Plaza. Our room's doors appeared old and possibly original. Our room's bathroom door knob had a Plaza emblem on its old door knob (the mirror image "P"). Was this part of a collection of Plaza hotels back in the day? I cannot find information about the hotel's original owner. The the lobby and restaurants and other first floor rooms are absolutely stunning. The hotel is next to the historic Boston Public Library and a very easy walk to many shopping and dining options. Our room was beautiful, spacious and clean. The service from the front desk staff was outstanding. It was such a treat to stay here. Highly recommend!
Stayed 3 nights in Jan 2024
Response from Fairmont Copley Plaza on Feb 3, 2024
Thank you for being our guest, Lara! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza and also that you loved our historic charm. Our landmark hotel was designed in 1912 by Henry Janeway Hardenbergh, who also designed our sister hotel, The Plaza Hotel. Both hotels share the famous double "P" monogram the architect created to mimic the elaborate initials of many private clubs of the era. We hope to welcome you back again soon!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Feb 5, 2024
Thank you for being our guest, Michael! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Luis! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Lauren! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

6/10 Okay

Sergey

Liked: Staff & service
Disliked: Property conditions & facilities
Its really old! The rooms smells bad . Feels like its smell like mold. Also at breakfast at OAK they gave us sour musli. So very disappointing experience
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Jan 13, 2024
Thank you for your thoughts, Sergey. We sincerely apologize for any challenges you experienced during your stay and greatly value your feedback. All guest comments are utilized to help us improve our hotel and we hope that you shared your thoughts with us while you were still at the hotel. Thank you again.

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Eddy! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Janet, Westwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the moment we walked in. Room was extremely comfortable… pillows and beds. We loved meeting Corey the hotel dog.
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on Jan 13, 2024
Thank you for being our guest, Janet! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

8/10 Good

Elitza

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Elitza! We are happy to learn you enjoyed your overall stay at Fairmont Copley Plaza. Please come back soon!

8/10 Good

Paige

Stayed 1 night in Dec 2023
Response from Fairmont Copley Plaza on Jan 16, 2024
Thank you for being our guest, Paige! We are happy to learn you enjoyed your overall stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The hotel is new and in a great location. The room was very nice. The room was kinda dark. I hoped for more sunlight. Bathroom was small. Otherwise wonderful stay
Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Jan 8, 2024
Thank you for being our guest, Bernadette! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza and appreciate your helpful feedback in regards to your guest room. Please come back soon!

8/10 Good

Jesus

Traveled with partner
Liked: Staff & service
Great staff at an excellent location. The Oak Room is a fun option for a bite and a good cocktail
Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Jan 8, 2024
Thank you for being our guest, Jesus! We are happy to learn you enjoyed your stay at Fairmont Copley Plaza and appreciate your helpful feedback. Please come back soon!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Copley Plaza on Jan 8, 2024
Thank you for being our guest, Jason! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Ross

Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on Jan 8, 2024
Thank you for being our guest, Ross! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

10/10 Excellent

Lisa Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Copley Plaza on Jan 5, 2024
Thank you for being our guest, Lisa Anne! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!

2/10 Terrible

Barbara

Stayed 1 night in Dec 2023
Response from Fairmont Copley Plaza on Feb 3, 2024
Thank you for your review, Barbara. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.