Ratings based on 1,365 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Good lovely hotel good location. No more comments
Comment from Hotel Management
Oct 11, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your nice comments! We are delighted that you enjoyed your stay. Please come back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Worth the stay, beautiful hotel, centrally located

Posted Oct 8, 2017
Pros: grandeur
Cons: nothing
Location: see above, there is a farmer's market on Tuesdays
Had a 2 day one night combined business and leisure trip. The front desk staff were accommodating, very nice and professional. The elevator was a bit tricky. The rooms were very clean and comfortable. Nice decor compensated for lack of view. Very centrally at Copley across from T station, Boston Public Library, Trinity(renovating, $7 admission) and South Church; can walk to Boston Botanical Garden and Beacon Hill. Conceirge helped with tourist activities and other info. Many restaurants in the area as well as shopping. Would definitely come back.
Comment from Hotel Management
Oct 11, 2017 by Fairmont Copley Plaza, Hotel Management
Thanks for your great review, Sue! We are so happy to hear that you enjoyed your stay and that you loved our central downtown location. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Oct 8, 2017
Beautiful hotel in great location, I didn’t like the that my room wasn’t very noisy, and that the day of checkout the housekeeping service came and knocked 3 times at 8, 10, 11 asking to clean my room even though I had told them I would check out at the regular check out time of noon
Comment from Hotel Management
Oct 11, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your feedback. We are glad you enjoyed our location and hope you were able to see many of the wonderful sights around Boston. Your comments regarding our housekeeping team is regretful and we'll be sure to share your review with our Executive Housekeeper so that he can follow up internally with our staff members. Thank you again for taking the time to connect with us. We hope to have another opportunity to welcome you back so we can make amends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Check-in was extremely efficient, room was clean and comfortable.
Comment from Hotel Management
Oct 3, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your great review! It's great we provided you with an excellent stay. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bsoton, MA

Beautiful hotel right in downtown Boston

Posted Oct 2, 2017
The hotel staff was attentive to us from the time we pulled up alongside the curb of the hotel to the moment that we left the hotel and our car was waiting for us outside. Amazing service and professionalism. Excellent location. Beautiful hotel with great amenities. Definitely will stay here again.
Comment from Hotel Management
Oct 3, 2017 by Fairmont Copley Plaza, Hotel Management
Melanie, thank you for your wonderful review. We are thrilled to host you while you visited Boston. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

An Elegant Oasis

Posted Oct 2, 2017
I absolutely love this hotel. The location is excellent, the staff members are courteous and helpful and the building itself is grand. I could not have been happier and plan to stay there again and again.
Comment from Hotel Management
Oct 2, 2017 by Fairmont Copley Plaza, Hotel Management
Ruth, thank you for staying with us at Fairmont Copley Plaza and for taking the time to leave us your feedback! We are delighted to note that you enjoyed your stay and hope that we'll have you as our guest again soon.
3 out of 5
by A verified traveler from new york

Old building

Posted Sep 3, 2017
Old building need a lot of improvement. Rates are really high according to the price.. But great location
Comment from Hotel Management
Sep 3, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your feedback. We regret your less than satisfactory visit with us and hope that you'll come back in the future so that we may make amends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Unbelievable

Posted Aug 24, 2017
Hard to top the Fairmont - top end but very friendly and welcoming. Stayed in a similarly rated hotel later in the week in Montreal - no comparison. This is as close to a 5 star as it gets - no one should be disappointed - unless they are a cat lover!
Comment from Hotel Management
Aug 24, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your 5-star review! We are delighted that we exceeded your expectations and provided you with such a memorable visit to Boston. We happily also allow cats as well, so cat lovers - welcome! Thank you again for taking the time to connect with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and very comfortable room. Quiet.

Posted Aug 23, 2017
Pros: see above
Cons: clarity in room service charges
Location: Very close to Boston Commons and an easy walk to Faneuil Hall area and east bay docks. MAny restaurants, shops etc.
Staff were both friendly and very helpful. They knew where everything was and were quick to pull out a map, mark it and point out the direction we should go from the hotel.
Comment from Hotel Management
Aug 24, 2017 by Fairmont Copley Plaza, Hotel Management
Thanks so much for your positive review! We're so glad that you were able to take advantage of our central downtown location, that's close to so many wonderful historical sites. It's also wonderful that our staff exceeded your expectations. Hoping to see you again in the near future! Thank you for staying with us at Fairmont Copley Plaza.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Amazing concierge and staff. Very helpful with elderly parents and my newborn baby. Gorgeous hotel with beautiful history notated throughout. Updated bathrooms and very comfortable bedding. I love the Fairmont- consistency no matter which property I stay at.
Comment from Hotel Management
Aug 24, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your kind review! It's great that we were able to exceed your expectations and accommodate you so well. We hope that you'll all come back to stay with us again soon.