Ratings based on 137 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Needs work

Posted Oct 16, 2017
Great location and a wonderful staff. Our housekeeper surprised us with small favors like leaving a bookmark and a computer screen wipe on our laptop. Quality of room furnishings are well above average. Some low points included a TV with bad reception (that was repaired the next day) and bad light switches. The Mandarin has Japanese hotel-style light switches that allow whole room control. A couple of the switches were intermittently working and didn't get repaired. Our espresso maker was also unreliable. There was coffee in the lobby thankfully. Our mattress is probably due for replacement.
3 out of 5
by ISAAC

So so

Posted Jul 3, 2017 on Hotels
They gave us an "upgrade" but it ended up being a room right across from the hotel gym and close to the access doorway to the floor (we heard everytime someone was coming in and out of the gym or the floor and this disturbed our sleep at night). The bed was too plush without back support. While it wasn't a huge deal, it was still disappointing that we never got our promised welcome drinks delivered to our room after check in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Back in Boston for my 20th Reunion -- simply the best hotel experience in the city -- wonderful place to take my family -- it is a 5+ class hotel, so expect to pay for quality, competition is the likes of Four Seasons -- cleanliness, comfort, prompt and elegant service all A++++, this is, without doubt in my mind, the best luxury hotel in town -- enjoy --
5 out of 5
by Joe

This traveler left a rating score only Posted May 27, 2017 on Hotels
5 out of 5
by Debra

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
1 out of 5
by francise

Posted Feb 20, 2017 on Hotels
Where was no hot water so me and my wife couldn't shower or enjoy a bath together that was the main reason to stay at this hotel we live only 30 minutes away and just wanted a night out and it was no good but the service was great awesome can't say no more the best I ever had
5 out of 5
by Dimitris

Great hotel

Posted Feb 12, 2017 on Hotels
Great hotel and location. Excellent gym facilities. Service at restaurant can be improved.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2016 on Hotels
5 out of 5
by A verified traveler

It was fabulous

Posted Oct 4, 2016 on Hotels
The room was great had a good time
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff

Posted Aug 15, 2016
Very loving staff who helped us throughout our entire trip