Ratings based on 3,802 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from PHL

Posted Nov 24, 2017
Good location. Have a public parking lot. Clean room. Luxury pool and fitness center.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Decent hotel close to shopping.

Posted Nov 22, 2017
Nice business hotel, room was definitely bigger than NY hotels that I stayed in. Close to the Prudential center and Boston Skywalk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Parking

Posted Nov 13, 2017
$58 for one night parking really! Why can't they charge a more reasonable amount?
Comment from Hotel Management
Nov 13, 2017 by DanKak, Hotel Management
Dear Ken, Thank you for taking the time to provide feedback on your stay. Parking rates are in line with comparable hotels in the city, although I'm sure that doesn't make it any less inconvenient. Best regards, Dan Kakabeeke Hotel Manager
3 out of 5
by A verified traveler

Posted Nov 13, 2017
I believe this hotel is overpriced for what it offers and reception staff is rude and misleading. Wouldn't recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in the middle of everything.

Posted Oct 31, 2017
Can walk everywhere. And we did! Only downside was not enough towel hooks for 2 people. Staff very helpful and friendly.
Comment from Hotel Management
Oct 31, 2017 by DanKak, Hotel Management
I'm so glad that you enjoyed your stay and that our location was convenient for exploring Boston! We hope to see you again! Best regards, Dan Kakabeeke Hotel Manager
4 out of 5
by A verified traveler

Nice stay for a conference.

Posted Oct 30, 2017
Cons: The plumbing was weird - every now and then there was a something like a water pump/push and this was loud. The pipes would shake and rattle.
Convenient to conference center - you don't have to go outside to get there. Shopping and restaurants all around. River view above 20th floor is outstanding! Staff was fine. You can load up your Netflix account to your TV - so that's nice.
Comment from Hotel Management
Oct 31, 2017 by DanKak, Hotel Management
Thank you for staying with us! I'm so glad that you enjoyed our location, view and Netflix upgrade! And thank you for your feedback regarding the plumbing; we will make sure that engineering is aware of the issues. Best regards, Dan Kakabeeke Hotel Manager
2 out of 5
by A verified traveler

Posted Oct 27, 2017
Computer was down when I arrived so I could not check in. The staff told us it would only be ten minutes. This happened several times until I told them that it would be best if they just told the truth and said they did not know. It took over an hour to fix. During this time, the staff joked amongst themselves and carried on loudly. They even shared videos from their phones, which caused them all to laugh hysterically. The next day, the in room system would not let me check out (another computer glitch), so I went to the front desk to check out. I waited in line for more than a few minutes while the staff person carried on a conversation with a colleague. Rather than further wasting my time, I just left. The entire front desk staff needs retraining or replacement.
Comment from Hotel Management
Oct 31, 2017 by DanKak, Hotel Management
Thank you very much for taking the time to let us know about your experience. I'm so terribly sorry that the front desk was unhelpful when checking in or out; that is certainly not the standard that we uphold. Your feedback will certainly be shared with front desk leadership in order to address these issues. Best regards, Dan Kakabeeke Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Best views of Boston

Posted Oct 25, 2017
Be sure to book a room with a river view. We could’ve stayed in all day just looking out the window!
Comment from Hotel Management
Oct 27, 2017 by DanKak, Hotel Management
Dear JW, Thank you so much for staying with us! I'm so glad that enjoyed our great water views; what beautiful pictures! We look forward to seeing you again! Best regards, Dan Kakabeeke Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful, clean, and close to downtown

Posted Oct 21, 2017
This was amazing. Absolutely beautiful hotel with very comfortable rooms. Staff was very nice and helpful. Great experience after we had switched hotels since our other hotel was awful! Would definitely come back!
Comment from Hotel Management
Oct 23, 2017 by AngeVen, Hotel Management
Dear Ashley, I am absolutely thrilled that you had such a wonderful stay with us! We very much look forward to welcoming you back again! Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

location, location, location

Posted Oct 9, 2017
Pros: Hotel was close to the "T" which made it easy to get anywhere we wanted to go.
Cons: Size of bathroom (we had a junior suite) was small and the drains ran slow.
Location: Lots of shopping, restaurants, close to Boston Public Library.
Loved the location...close to shops, restaurants, and the "T". Hotel staff was friendly, informative, and attentive to our every need. Beds were comfortable, room was spacious (we easily upgraded to a junior suite once on site and they even let us in to the room upon arrival at 10:30AM). We asked for extra towels and they brought them within 5 minutes. Only drawbacks were the bathroom was quite small and the drains were slow.
Comment from Hotel Management
Oct 20, 2017 by AngeVen, Hotel Management
Dear KB, Thank you for staying with us! I'm so glad that you found our location to be convenient and that your room was comfortable. We hope to see you again soon! Warm regards, Angela Vento General Manager