Ratings based on 2,524 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good location

Posted Sep 20, 2017
The room was worn with mismatched furniture but was clean and comfortable. Had nice views of the city from a high up floor.
4 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Close to the shopping mall

Posted Sep 19, 2017
Nice and clean hotel helpful staff , the room good size but the bathroom very smal , not enough mirror in the room and makeup table , the lucation was the best and the view was wander full
4 out of 5
Recommended
for Everyone
by A verified traveler from south florida

Nice hotel in a great location

Posted Sep 19, 2017
Pros: Location, comfort
Cons: Cleanliness of rooms and responsiveness of staff.
Location: Common, Freedom Trail, Boylston Street
Great to walk to many different places in Boston. Very good complimentary wellness plans. Very slow staff whenever you make any requests, and disappointing cleanliness of the bedroom (i.e. found a pair of old socks under the TV cabinet, and items that fell were not picked up).
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel easy access to heart of the city

Posted Sep 18, 2017
Pros: Proximity to the city, restaurants, shopping etc.
Cons: the rooms are outdated, especially the bathrooms.
Location: Everything - shopping, restaurants etc.
Had a great experience at this hotel. Loved the proximity to the rest of the city, and hot spots like Newbury St. The hotel itself is clean and has the essentials you'd need. It's a little outdated, and our bathroom tub looked like it'd been heavily used - not a sparkly clean looking tub. But other than that cannot complain about the hotel. The bellmen outside were very helpful, and kindly worked with us to not valet our rental car while we took time to pack upstairs. It was nice to avoid the $60 parking fee.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and Convenient

Posted Sep 18, 2017
Pros: Excellent room temperature controls Samsung TV - I consider the best - HUGE screen, Green option good for 1-2 night stay, well rewarded
Cons: Strange, confusing hallway layout, although sign was good; could have better signage directions within the mall directing you to hotel.
Location: -- Great location in Copely mall directly across from Back Bay train station, a big plus
-- Not super fancy - just sleek, modern, and unobtrusive -- Staff friendly and responsive .
5 out of 5
Recommended
for Everyone
by A verified traveler from Cobleskill, NY

Fabulous from start to finish!

Posted Sep 15, 2017
Pros: Location, comfort, amenities
Location: Close to everything, including being able to walk to Fenway.
This hotel has everything you could possibly want or need. The location is fantastic and makes everything easily accessible within the area! The food in the restaurant (we only had breakfast) was terrific, and the bar has a friendly atmosphere. The provision of running clothes if you didn't have room to pack them is fantastic! the staff is very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Great location, great atmosphere. The staff in the bar lounge were wonderful and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice stay. Comfortable.

Posted Sep 10, 2017
People were very couteous. Concierge was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Nice Hotel

Posted Sep 7, 2017
Pros: Comfortable beds and a good central location.
Cons: I think the bath tub needs to be cleaned better. The bottom of it is very grimy looking and I feel a really a good cleaner could remove most of it.
The Westin is a very nice hotel, staff were pleasant. Within walking distance of a lot of shopping areas, the Boston Common, Fenway Park. If you don't like to walk the train and bus stops are close by.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Sep 6, 2017
Pros: Location.
Cons: No suggestions
Perfect location allowing walking to many shops and restaurants.