Combined shower/tub, deep soaking tub, rainfall showerhead
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Reviews of Kameha Grand Bonn

Kameha Grand Bonn
Am Bonner Bogen 1, Bonn, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 335 out of 712 reviews" "
Rating 8 - Good. 217 out of 712 reviews" "
Rating 6 - Okay. 87 out of 712 reviews" "
Rating 4 - Poor. 52 out of 712 reviews" "
Rating 2 - Terrible. 21 out of 712 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Johannes

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Kameha is nicely located at the Rhein river. You can take nice walks on the river. Not much else happening in the area, 5 km to downtown Bonn. I had 2 stays with Expedia, aside problems with the new hotel reservation system an overall good experience until I attempted to cancel another reservation I had made in person. When calling in 48h before the reservation, I was told that could only be done in writing, not per phone! When sending the e-mail for cancellation, I was told the reservation was done with Expedia and could be cancelled through Expedia. It was not, I had done it in person at the reservation counter. Maybe their new system is to be blamed again, but I am very disappointed by the service and will never stay in this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Philemen, EDMONTON

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very unique property. Really cool infinity pool and catwalk over the event space. Junior Suite was great, regular room less great--stayed in both as we arrived a day early. A little disappointed the hotel wouldn't honour the price we paid for the 4 day stay in a Junior Suite when we added a day due to the Farmer-road-blockades. That was poorly handled--a little too by-the-book and lacking compassion on that one. Might stay again--would have been a definite would stay again had their customer service instincts been a little more on point.
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and knowledgeable. Room was clean. Bed and pillows were very comfortable.
Stayed 4 nights in Nov 2023

10/10 Excellent

Andreas

Stayed 2 nights in Nov 2023

10/10 Excellent

lee

Stayed 3 nights in Oct 2023

2/10 Terrible

Hude

Stayed 6 nights in Oct 2023

8/10 Good

Samson

Business traveler
Liked: Cleanliness, staff & service
Well-equipped hotel with some challenges
On the whole I am quite happy about my stay. The hotel is clean and well-equipped. However, operating the lights in the room requires a manual that's not there. I never figured out how to turn on or off some lights. I prefer to sleep with cool temperature and a warm blanket. However, the provided blanket is quite thin. So I ended up wearing mu down sweater when I went to bed.
Stayed 5 nights in Oct 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip hotel. Large rooms. And great for staying w partner (romantic). Bathrooms are quite revealing (good when with wife. Not your Mom.). Overall clean. Felt window coverings didn’t shut out enough light (bring an eye patch). Comfortable. Hip. Slightly away from Bonn downtown (other side of river) - fine if you have own transportation. VIP benefit was awesome ! Enjoyed our stay.
Stayed 1 night in Oct 2023

4/10 Poor

Reflex

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
Upon arrival, we found no bell attendant on duty in the hotel’s entrance that our driver had to unload our luggage from the vehicle.When we got to our room, we were disgustingly stunned by the poor housekeeping standard.We also had to request every time for a hair conditioner as it was not available in the bathroom. The shower hand mixer was constantly being detached and falling out to the floor. In a few days we were out with electricity which took two hours to be fixed. At that same night, all the lights were turned on that we could not turn them off and unluckily no maintenance was on-duty at night to fix the lights. We had a long argument with the manager to explain that we would not be able to sleep in such condition but they just kept on explaining to us that no maintenance can fix it. We requested to be transferred to another room but we were told that they were fully booked. Then we requested early check-out and a refund which then they offered to us Room 176, however the bathroom there is not clean and seems being used by somebody else. Having no option from them, we were forced to accept this and patiently waited for the situation to be resolved until the next day. We booked and paid for the biggest suite in the hotel but we would only have to sleep in a very unsanitary and skimpy room, very frustrating indeed. We hoped to get our frustrations resolved by the African manager on-duty but he was so rude and disrespectful to us.
Stayed 7 nights in Sep 2023

2/10 Terrible

Bjørn

Stayed 1 night in Sep 2023

4/10 Poor

Rik

Stayed 1 night in Sep 2023

8/10 Good

Christof

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zu empfehlen, je nach Ansprüchen des Aufenthalts.
Sehr entspannter Aufenthalt mit Hund. Leider wurden die Öffnungszeiten der Baar auf Dienstag bis Samstag eingeschränkt. Zudem schliesst die Baar ohne aktiv die Letzte Bestellung zu kommunizieren. Tolles Frühstück und geniale Lage in Bonn
Stayed 3 nights in Sep 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!!
Amazing hotel, so clean the rooms where huge, beds where comfy. The spa functions are free which if you stay at the hotel you must try out. The pool overlooking the Rhine on a sunny evening is heaven. My only downside is I wish they would have some lights behind the hotel towards the Rhine (there is seating but it's too dark on an evening to sit there)
Stayed 2 nights in Sep 2023

10/10 Excellent

Julia

Stayed 1 night in Sep 2023

8/10 Good

Stefan

Stayed 1 night in Sep 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique hotel the decor is very strange. The hallways are red floor walls and ceiling. That said it is done very well it is very clean and has larger suites.
Stayed 1 night in Aug 2023

10/10 Excellent

Gal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

thomas

Stayed 2 nights in Aug 2023

10/10 Excellent

Yamil, Missouri City

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Das Personal gibt einem rundum das Gefühl, willkommen zu sein. Das nächste Mal, wenn ich Bonn besuche, werde ich sicherlich im Kameha übernachten.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yamil, Missouri City

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff gave me a very warm welcome. Diana upgraded my room and noted my birthday was during the stay. She send a wonderful amenity to my room with a beautiful hand written note. To top it off she made the point in wishing me happy birthday in person. Wonderful team!!!
Stayed 4 nights in Jul 2023

10/10 Excellent

Kiran

Stayed 2 nights in Jun 2023

10/10 Excellent

Christoph

Stayed 1 night in Jun 2023

10/10 Excellent

Andreas

Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

4/10 Poor

Jakub

Stayed 1 night in Jun 2023

10/10 Excellent

Farhad

Stayed 2 nights in May 2023

8/10 Good

Michele

Stayed 3 nights in May 2023

8/10 Good

Eric

Stayed 1 night in May 2023

8/10 Good

Frederic

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gute Wahl!
Das Hotel ist tatsächlich "Grand", alles ist sehr einladend und groß. Der Pool ist leider zu klein geraten, sobald hier sechs Personen schwimmen kommt man sich in den Weg, der Ausblick ist jedoch phänomenal. Das Personal, vor allem an der Rezeption, ist sehr freundlich und zuvorkommend. Größtes Manko: die Zimmer waren viel zu warm.
Stayed 1 night in May 2023
Response from Vielen Dank on May 24, 2023
Lieber Frederic,vielen Dank für Ihren Aufenthalt im Kameha Grand Bonn.Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben und Ihre Freude und Zufriedenheit in Form Ihrer positiven Bewertung zum Ausdruck bringen.Nur durch die Bewertungen unserer Gäste können wir unseren Service stets verbessern. Es tut uns sehr leid, dass Ihr Zimmer viel zu warm war. Da wir auf nachhaltiges Reisen achten, kühlen wir unsere Zimmer nicht durch eine Klimaanlage, sondern durch eine umweltfreundliche Geothermieanlage, die sich bei uns unter dem Bonner Bogen befindet. Hier entnehmen wir Wasser aus 20-28 Meter Tiefe und kühlen dieses durch Wärmetauscher. Bitte entschuldigen Sie, dass dieses nachhaltige und ökologische System Ihr Zimmer nicht auf die gewünschte Temperatur gekühlt hat. Lieber Frederic, wir würden uns sehr freuen, Sie, trotz des zu warmen Zimmers, bei Ihrem nächsten Bonnbesuch wieder bei uns im Kameha Grand willkommen heißen zu dürfen.Herzliche Grüße sendet Ihnen das gesamte Teamdes Kameha Grand Bonn

2/10 Terrible

Nuno

Stayed 3 nights in May 2023
Response from Vielen Dank on May 24, 2023
Lieber Nuno,vielen Dank für Ihren Aufenthalt im Kameha Grand Bonn.Zusätzlich bedanken wir uns herzlich für Ihre Bewertung auf dieser Plattform. Wie Ihre Bewertung zeigt, haben Sie sich bei uns im Haus nicht rundum wohlgefühlt, was wir sehr bedauern.Nur durch die Bewertung unserer Gäste können wir unseren Service stets verbessern. Wir würden uns somit sehr freuen, wenn Sie uns die Gründe nennen, warum Ihr Aufenthalt nicht zufriedenstellend war.Vielen Dank und herzliche Grüße sendet Ihnen das gesamte Team des Kameha Grand Bonn

10/10 Excellent

Halil

Stayed 1 night in Apr 2023

10/10 Excellent

Jof

Stayed 1 night in Apr 2023

2/10 Terrible

David

Stayed 1 night in Apr 2023

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Vielen Dank on Apr 26, 2023
Lieber Laurent,wir bedanken uns nochmals herzlich für Ihren Aufenthalt im Kameha Grand Bonn.Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben und, dass Sie für uns eine so positive Bewertung abgegeben haben. Vielen Dank dafür.Wir würden uns sehr freuen, wenn wir Sie bei Ihrem nächsten Besuch nach Bonn wieder in unserem Haus willkommen heißen dürfenHerzliche Grüße sendet Ihnen das gesamteTeam des Kameha Grand Bonn

10/10 Excellent

sara

Stayed 4 nights in Mar 2023
Response from Vielen Dank on Apr 11, 2023
Liebe Sara,vielen Dank für Ihren Aufenthalt im Kameha Grand Bonn.Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben und dass Sie uns ein positives Feedback gegeben haben.Wir hoffen, dass wir Sie bei Ihrem nächsten Bonn-Besuch wieder bei uns im Haus willkommen heißen dürfen.Herzliche Grüße,Ihr Team vom Kameha Grand Bonn

10/10 Excellent

Jitka

Stayed 4 nights in Jan 2023
Response from Vielen herzlichen Dank on Jan 29, 2023
Liebe Jitka,wir bedanken uns nochmals herzlich für Ihren Aufenthalt im Kameha Grand Bonn.Wir freuen uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Toll, dass Sie für uns eine so gute Bewertung abgegeben haben. Vielen Dank dafür!Wir würden uns sehr freuen, Sie bei Ihrem nächsten Besuch nach Bonn wieder bei uns im Kameha Grand besuchen zu dürfen.Herzliche Grüße sendet Ihnen das gesamte Team des Kameha Grand Bonn

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rolling up the hotel looked great. Booked a suit that wasn't ready until 6pm. Complained and received free parking. Parking outside its 15 euro a day or next to the hotel for 24 euro a day.
Stayed 1 night in Dec 2022
Response from Thank you very much on Jan 9, 2023
Dear Anthony,We would like to thank you again for your stay at the Kameha Grand Bonn.We appreciate your feedback you have written about your stay. Unfortunately, you were not completely satisfied with your stay. We apologize for the inconvenience that you could not check in into your room until 6.00pm. The regular arrival time is 3.00pm. We will discuss the problem with our housekeeping team in to avoid this in the future.Dear Anthony, we would be very happy to welcome you again at your next visit in Bonn to convince you of our service.Best regards,Your entire Team of the Kameha Grand Bonn

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

FIONA

Stayed 2 nights in Jul 2022

10/10 Excellent

Lemise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fabulous
A fabulous hotel with plenty of lounging areas We had a university reunion Great atmosphere beautiful walking areas great breakfast and plenty of eateries around ! Will come back for sure
Stayed 2 nights in Jul 2022

6/10 Okay

Yamil, Missouri City

Business traveler
Liked: Cleanliness, staff & service, amenities
The air conditioner does not work and the rooms are too hot. Even with the fan provided was not able to sleep. Checked out a day early as I could not take it anymore.
Stayed 6 nights in Jul 2022

10/10 Excellent

Davide

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, amazing pool
Great hotel, really enjoyable location, calm and in the green. Nice surroundings and option for food. Would visit again.
Stayed 1 night in May 2022

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in May 2022

4/10 Poor

Patti, Clarksburg

Stayed 1 night in May 2022

6/10 Okay

Hans-Georg

Stayed 2 nights in May 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Unusual Design of Hotel
The light of pathway between hotel and train station can be switched off. The Setting of hotel like love Hotel.
Stayed 1 night in Sep 2021
Response from Angelika Kämpfert on Sep 29, 2021
Dear guest, thank you for taking the time to share your feedback with us. We are sorry that our special and unique interior design created by the internationally renowned designer Marcel Wanders did not meet your taste. To use his words "A hotel should entertain, inspire and stimulate, so it needs a design that supports those qualities. We wanted to give the guest an absolute life & style feeling by creating a place full of surprises and beauty. "(Marcel Wanders). We will be very happy if we could welcome you again in our hotel on your next trip to Bonn! Best regards Angelika Kämpfert Guest Relations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Valeria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Kameha Grand Bonn on Nov 18, 2020
Liebe Valeria, vielen Dank für die Zeit, die Sie sich für die Bewertung unseres Hotels genommen haben. Das Feedback unserer Gäste ist uns immer sehr wichtig. Wir möchten uns nochmals bei Ihnen bedanken, dass Sie uns als Hotel in Bonn gewählt haben und würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt in Bonn wieder bei uns begrüßen zu dürfen. Herzliche Grüße und bleiben Sie gesund! Ihr Team vom Kameha Grand Bonn