Ratings based on 266 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by weinstein from bialik

A superb surprise.

Posted Sep 23, 2015 on Hotels
We were very surprised about the excelent location of the hotel,excelent conditions and appearance and the excelent staff-especialy Mr.Hariri. It was much better than we supposed. We recomend it very very much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, historical, could use upgrades

Posted Sep 19, 2015
Lovely staff. Great location. Definitely need upgrades- carpets had huge stains, walls in bad shape, etc. breakfast is wonderful!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to sites

Posted Aug 29, 2015
I stayed here with my wife and family for four nights and we all enjoyed the stay. The bar staff were friendly, helpful and made us feel comfortable even with our non existant German language ability. It is a great location for visiting local sites and Salzburg.
2 out of 5
by A verified traveler

out of date hotel, poor service

Posted Jul 27, 2015 on Hotels
The photo on the website looks much better than the actual condition of the hotel.
4 out of 5
by Raymond from Temecula

Enjoyable

Posted Apr 27, 2015 on Hotels
Nice older hotel, not too friendly upon check in but the girls at front desk were very helpful. Location is great with wonderful views, breakfast was very good.
4 out of 5
by A verified traveler

It's got a lot going for it, but .......

Posted Dec 16, 2014 on Hotels
We really like to stay here. The rooms are spacious and bathrooms are well appointed and modern, so we felt comfortable during our 5 day/night stay. The breakfast is good and the location is excellent. We enjoyed the pedestrian area on food. Bad Reichenhall itself is centrally located, allowing day trips less than an hour away to Salzburg, Berchtesgaden, Obersalzberg, Chiemsee, Königssee. That being said, the hotel does need refurbishment so that the "good bones" of this "Grand Dame" can truly be appreciated
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Grand Old Hotel

Posted Dec 14, 2014
Pros: Location, location, location. Bad Reichenhall is beautiful!
Cons: Front desk staff is not rude, but also not welcoming or overly helpful.
Location: ...So much to do in the area. The town is famous for it's thermal spa's and is so cute with it's many boutique shops. Berchtesgaden is 12 mins away
My wife & I have stayed here several times and would return again, without question. The hotel has an 'old world charm' and is located right in the center of town. The hotel has a restaurant of its own and the breakfast is very good. Additionally, there is a small independent restaurant attached to the hotel that is fantastic.
Comment from Hotel Management
Dec 31, 2014 by Bjoern, Hotel Management
Dear CK1, Thank you very much for your time and the effort to report your impression on your recent stay at the Wyndham Grand Bad Reichenhall Axelmannstein. I am delighted that you enjoyed every aspect of the hotel and our service; I have certainly shared this with my team. We are very fortunate to be centrally located within the city and I am glad that our location worked well for your visit to Bad Reichenhall. The extensive buffet is an easy start to your day - the finest juices, fresh fruit and culinary surprises will bring a smile to your face. Moreover, we look forward welcoming you back to the Wyndham Grand Bad Reichenhall Axelmannstein in the future. Best regards, Henrik Mészáros Resident Manager
4 out of 5
by Milan from Mission Viejo, CA

Reasonable priced hotel near tourist areas.

Posted Oct 6, 2014 on Hotels
Stayed at this hotel during a two day visit to the Bercthesgaden / Salzburg area. Except for poor wi-fi service, we were pleased. Hotel is dated, but is clean and comfortable. Breakfast was outstanding. Location is on downtown pedestrian mall and is a convenient drive to tourist areas. Good pub / beer garden within walking distance. In room wi-fi didn't work either night and free wi-fi in lounge area was spotty. Staff were pleasant.
Comment from Hotel Management
Oct 30, 2014 by Bjoern, Hotel Management
Dear Milan, thank you very much for having chosen the Wyndham Grand Bad Reichenhall Axelmannstein in occasion of your stay in Salzburg. We are pleased that you took the time to write about your experience. It is a pleasure to share your warm and motivating comment with respect to the team. It is well known that nowadays good internet connectivity is essential for many people when traveling. This is why you will find free WiFi in the lobby of the Wyndham Grand Bad Reichenhall Axelmannstein. And I am pleased that the team delivered a high level of customer service. A great breakfast is best the start into a great day. Tea or coffee specialties, sweet or hearty delicacies, something light or something healthy… We are pleased that it found your appreciation. We are very fortunate to be centrally located within the city and I am glad that our location worked well for your visit to Bad Reichenhall. We do hope that there will be a few more opportunities in the not to distant future when we will have the pleasure of your return to the Hotel. Best regards, Roland Mittermair Cluster General Manager
5 out of 5
by J. Price from MN USA

Customer Service +++

Posted Sep 17, 2014 on Hotels
Awesome experience with Registrar (intern) who coordinated return of lost item in prior hotel stay. Only disappointment was inability to get Wifi in my room & need to go to main floor.
Comment from Hotel Management
Oct 1, 2014 by Bjoern, Hotel Management
Dear J. Price, thank you very much for having chosen the Wyndham Grand Bad Reichenhall Axelmannstein in occasion of your stay in Bad Reichenhall. We are pleased that you took the time to write about your experience. It is a pleasure to share your warm and motivating comment with respect to the team. Good customer service is the lifeblood of our business! The key to success and our greatest asset is our people. It is well known that nowadays good internet connectivity is essential for many people when traveling. This is why you will find free WiFi in lobby of the Wyndham Grand Bad Reichenhall Axelmannstein. We do hope that there will be a few more opportunities in the not to distant future when we will have the pleasure of your return to the Hotel. Best regards, Thomas Schmidt Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scarborough UK

Very central, distinguished older hotel.

Posted Jul 18, 2014
Pros: The touch of class it gave off, without being stuffy.
Location: Great base for touring Bavaria, including Berchtesgarden. Plenty to do in the town centre of an evening.
We needed the sat nav to locate the hotel, as the main entrance is located in a pedestrian precinct (though you can drive slowly to this entrance and there is close-by access to the hotel's private car park). A slightly formal, older type of hotel but with a certain style about it. Reception at check in was quick and easy. The rooms were comfortable, well equipped with modern bathrooms. The main restaurant was large and easily catered for everyone at buffet breakfast time (we ate out both evenings we stayed there, as there were plenty of alternatives in the pedestrianised area that surrounded the hotel). The cost of drinks (apart from beer) in the hotel bar were quite high. Close by there were plenty of restaurants, cafes and bars within less than 5 minutes walk.