hotel gave our non refundable room away
Posted May 18, 2015
We arrived late evening and were told that we could only be offered another guesthouse down the road. the manager said he wasn't the chief and this was the only room, take it or leave it! The hotel is on top of the mountain so there's really nowhere else to go but this attitude was appalling, especially since our room was a non refundable one. He then had the audacity to say the new rooms were cheaper, aNd then offered free breakfast, which the morning staff refused to honor and we had to get them to speak to the night manager.