Ratings based on 568 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Nice quiet hotel. Good breakfast. Walking distance to downtown area.
Comment from Hotel Management
Oct 20, 2017 by Holiday Inn Express Baden-Baden, Hotel Management
Dear Guest, Thank you very much for thaking the time to leave a feedback regarding your past stay. We happy to see that you enjoyed your stay with us. We hope to welcome you back soon. Kind Regards Holiday Inn Express Baden-Baden
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good stay but...

Posted Aug 31, 2017
We had a nice stay at the holiday inn hotel but the staff for breakfast wasn't really nice. One lady just pushed me to the side because she needed to but some cups on the tray instead of just asking me to move aside. Otherwise the breakfast was really nice.
Comment from Hotel Management
Sep 1, 2017 by Viviane Mia, Hotel Management
Dear Maliha, thank you very much for the maximum of points. We like to apologize for the incident at the breakfast. This is not our standard. Of course we will speak with the Service Department, so this will not happen again. We hope to welcome you back in our hotel. Holiday Inn Express
5 out of 5
by Ulrike

Posted Aug 22, 2017 on Hotels
the breakfast was delicious and with a great variety, the beds really comfortable
Comment from Hotel Management
Aug 26, 2017 by Lisa Ponce de Leon, Hotel Management
Dear Ulrike, Thank you so much for your nice review. We are pleased to hear that you enjoyed your stay with us and fulfilled your expectations. We are looking forward to welcome you again in our hotel, Kind regards, Front Desk Holiday Inn Express Baden-Baden
4 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
close to old town and gardens. good location , small rooms, mostly everything was DIY. hotel charges euro 14 per night for parking your car.
Comment from Hotel Management
Aug 19, 2017 by Lisa Ponce de Leon, Hotel Management
Dear guest, thank you very much for your positive rating. We're looking forward to welcome you again in our hotel. Kind regards, Anastasiya Schormann Front Office Supervisor Holiday Inn Express Baden-Baden
3 out of 5
by Yael

Posted Aug 12, 2017 on Hotels
THE ROOM WAS VERY SMALL FOR A FAMILY- WITH 2 CHILDREN, NO SPACE TO MOVE AT ALL! THE ROOM HAD A STINK OF CIGARETS
Comment from Hotel Management
Sep 1, 2017 by Lisa Ponce de Leon, Hotel Management
Der Yael, thank you for your comment. Unfortunately Holiday Inn Expess has only standard rooms. So all rooms have the same size. We are sorry, that you did not like the room. But we hope that everything else was fine during your stay with us. Kind regards Your Holiday Inn Exoress
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Modern Hotel with Access

Posted Jun 29, 2017
This hotel is located on one end of town but well within walking distance of everything Baden-baden has to offer. You are also only about 50 minutes of driving from the heart of the Schwarzwald. All the staff spoke English and were forgiving of our attempts to speak German. The road is quiet and neat--we left our window open all night for the fresh air and were untroubled by noisy cars or neighbors. The parking seems pricey at first but is well worth it (though spaces are limited!). Breakfast was excellent as well. For the price, this is a great way to experience Baden-baden if you are not interested in the luxury hotels further on.
Comment from Hotel Management
Jun 30, 2017 by Holiday Inn Express Baden-Baden, Hotel Management
Dear Harmony, thank you for this great review of your past stay. We are glad that you enjoyed the time with us. We would be delighted to welcome you back in the future. Kind regards Holiday Inn Express Baden-Baden
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

New and Convenient

Posted Apr 27, 2017
Pros: Service, breakfast, parking, and convenient location.
Cons: Wish parking was included.
Location: Easy walking to good restaurants and city centre. City easy to navigate on buses.
Seniors travelling for pleasure. Clean and comfortable hotel. Easy walking to city centre and restaurants. Pay secure parking at hotel. Staff, service, & breakfast very good.
Comment from Hotel Management
May 3, 2017 by Holiday Inn Express Baden-Baden team , Hotel Management
Dear J&P, thank you very much for this positive review. We are happy to read that you enjoyed our location and want to thank you for the kind words regarding our staff and service. We are looking forward to welcoming you back soon! Best regards, Holiday Inn Express Baden-Baden team
5 out of 5
by philip

helpful staff

Posted Jan 17, 2017 on Hotels
i had a perfect stay and i highly recommend.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear philip, thank you very much for this 5 star review! We are happy that you enjoyed your stay with us and want to thank you for the kind words about our staff. We are looking forward to welcoming you back again soon! Best regards, Holiday Inn Express Baden-Baden team
4 out of 5
by William

First Time in Baden Baden

Posted Jan 1, 2017 on Hotels
Hotel was nice, the wifi was a free low tech version of wifi, you couldn't stream or do anything meaningful on it. Hotel room was good, sort of small but it did the job. The breakfast was awesome.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear William, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Holiday Inn Express Baden-Baden
3 out of 5
by A verified traveler

BEDS!!!

Posted Dec 29, 2016
Hotel in general is very acceptable,THE BEDS ARE AWFUL. In future I will be paying extra to stay at better hotels. Worst 5 nights sleep in my whole life. The staff said some of the mattresses have been there since the place opened 10 years ago.
Comment from Hotel Management
Jan 5, 2017 by Holiday Inn Express Baden-Baden, Hotel Management
Dear doronron69, thank you very much for taking the time to leave a review. For us, it is always important to get direct feedback from our guests to improve our service. We are sorry to hear that you had no good sleep during your stay with us and want to apologize for the inconvenience caused. It is not always easy to meet all the different habits of our guests. Our maintenance and housekeeping team is always seeking to provide the very best and therefore our mattresses have of course been changed since the hotel opened. If you have any plans to visit Baden-Baden in the future again, we hope we will be given the opportunity to offer you a very warm welcome again. Best regards, Holiday Inn Express Baden-Baden