Ratings based on 472 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from colchester,essex

Lovely hotel minutes from town centre

Posted Nov 10, 2017
Only 15 minutes walk from the city centre and the baths,very clean,staff are very helpful!!would definately recomend!!
Comment from Hotel Management
Nov 11, 2017 by elmarjaeger, Hotel Management
Dear Ana, thank you very much for visiting our house and for your nice feedback. We are very happy to know, that you felt good being our guest and we are looking forward to your next visit. In the meantime all the best for you. Elmar Jäger (Director)
1 out of 5
by A verified traveler from Luxembourg

Pension not 4* hotel

Posted Oct 26, 2017
It’s noting about hotel service. You are paying high rate as for 4 star hotel getting in exchange Pension family type of care. You have old fashion type of room with drafting windows, bad shower etc They have only receptionist and barman after 7pm and if you need something wait morning time regardless the promise in the leaflets or web sayings, want to die come down ground floor or do it by yourself upstairs...
Comment from Hotel Management
Oct 29, 2017 by elmarjaeger, Hotel Management
Dear guests, thank you very much for visiting our house and for your feedback. We are very sorry and we beg your pardon, that you experienced the described lack of service during your stay with us. Your remarks are very important to us in order to realize where we have to improve immediately. We would like to host you again in our house and in Baden-Baden and to make sure, that you will feel good being our guests; like it should have been in the first place. We remain with best regards. Elmar Jäger (Director)
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

The staff were very nice and I will recommend it.

Posted Oct 13, 2017
Can't. Thank the lovely manager. For all his help that he give us when he found out that I was there for my husband. 50th birthday thank you very much see you next year xxxx
Comment from Hotel Management
Oct 29, 2017 by elmarjaeger, Hotel Management
Dear Eileen, thank you very much for visiting our house and for your nice feedback. We are very happy, that you enjoyed your stay in our house and we are looking forward to your next visit. All the best for you and your family. elmar Jäger (Director)
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Florida

Nice hotel in quiet neighborhood

Posted Sep 18, 2017
Pros: Rooms, staff location breakfast buffet.
Cons: Parking
Location: Trips, casino, restaurants, great shopping
I am staying at Leonardo Baden-Baden quite regularly. I like tihe quiet and safe location which is not in the center of town but only 15 minutes walk through a nice park to get there. The rooms are clean and spacious, the staff is very helpful and professional and everybody speaks English. The hotel has a great estaurant, a bar and a swimming pool as well as a beauty and fitness center. Paling can get a little crowded sometimes. I can clearly recommend the hotel.
Comment from Hotel Management
Sep 20, 2017 by Elmar Jäger (Director), Hotel Management
Dear Martin, thank you very much for visitinig our house and for your nice feedback. We are loooking forward hosting you again in our hotel and in Baden-Baden and remain in the meantime with best regards. elmar Jäger (Director)
1 out of 5
by A verified traveler

Old hotel, slow internet

Posted Aug 16, 2017 on Hotels
Uncomfortable bed and pillow , rooms old and bad smelling
Comment from Hotel Management
Aug 18, 2017 by elmarjaeger, Hotel Management
Dear guest, thank you very much for visiting our house and for your feedback. We are very sorry, that we did not meet your expectations. Your remarks show us where we have to emphasize in order to improve. We would like to host you again as a guest in our house and to make sure, that you will have a nice stay with us. We remain with kind regards. Elmar Jäger (Director)
5 out of 5
by Randall

would recommend

Posted Aug 14, 2017 on Hotels
We had a very nice large room, quite comfortable and well furnished. Air conditioning helped. Staff was very nice, but check in took a very long time due to waiting for other parties. I'm sure this depends on timing partly, but even when it was my turn the process was very cumbersome and slow. Parking was adjacent, easy, and free. 15 minute walk to center.
Comment from Hotel Management
Aug 18, 2017 by elmarjaeger, Hotel Management
Dear Randall, thank you very much for visiting our hotel and for your review, We are very happy to know, that you had a nice stay in our house and we are looking forward to your next visit. All the best for you in the meantime. Elmar Jäger (Director)
4 out of 5
by A verified traveler

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by elmarjaeger, Hotel Management
Dear guest, thank yiu very much for your visit and for your feedback. We are looking forward hosting you again in our house and in Baden-Baden and remain in the meantime with best regards. Elmar Jäger (Director)
5 out of 5
by Jake

Nice hotel & spa in Baden-Baden

Posted Jul 8, 2017 on Hotels
This is a very nice hotel for the room price with many restaurants within a few minutes walk, and the city center not far away. The breakfast was great.
Comment from Hotel Management
Jul 14, 2017 by elmarjaeger, Hotel Management
Dear Jake, thank you very much for visiting our house and for your nice review. We are very happy to know, that you felt good beeing our guest and we are looking forward to your next visit. In the meantime all the best for you. Elmar Jäger (Director)
5 out of 5
by Peter

Posted Jun 23, 2017 on Hotels
Excellent breakfast Free parking 15 min stroll along beautiful river to town centre
Comment from Hotel Management
Jun 28, 2017 by elmarjaeger, Hotel Management
Dear Peter, thank you very much for your visit and for your nice feedback. We are very happy, that you enjoyed your stay in our house with our breakfast and we are looking forward hosting you again in our hotel and in Baden-Baden. In the meantime we remain with kind regards. Elmar Jäger (Director)
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina, U.S.

Nice hotel for value

Posted Jun 7, 2017
We enjoyed our stay at the Leonardo - relaxing location near a park, about 10 min walk to restaurants, shops, etc. Service was stellar - manager was there everyday, took time to talk with us and ensure we were satisfied. We had Superior Double room on higher floor. Hotel was recently renovated- new carpet, paint, furnishings. Breakfast had good selection of hot and cold food. Would definitely come back!
Comment from Hotel Management
Jun 7, 2017 by Elmar Jäger, Hotel Management
Dear Caroline, thank you very much for visting our house and for your feedback. We are very happy to know, that you had a nice stay with us and we are looking forward hosting you again and we remain until then with kind regards. Elmar Jäger (Director)