Ratings based on 368 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, Pa

Chalet Baguio

Posted Feb 3, 2018
A clean and affordable hotel in Baguio City. My daughter and I arrived at 3 am and still had a restful few hours during our stay. The staff was friendly and accomodating. Hope they stay that way. Thanks Chalet! Till next time.
Comment from Hotel Management
Feb 6, 2018 by Dianne, Hotel Management
Dear Ma'am Leie, Warm Greetings from Chalet Baguio Hotel ! It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We are very delighted to read your positive comments. We do take pride in catering to our guests’ needs the best way we can. We are looking forward of having you with us again at Chalet Baguio in the near future. Have a Great Day Ahead ! Best Regards, Chalet Baguio
1 out of 5
by A verified traveler

This place is a nightmare for Foreigners

Posted Jan 11, 2018
Pros: Nothing at all
Cons: Just tear the whole place down fire all the staff and start ALL over in a different location. Call it something else.
Location: There is nothing to do nearby.
Breakfast is small and not tasty. Dinner is below standard no quality. The General manager is on vacation Staff is very loud Staff drinking coffee from the same place as the guests staff is goofing around all day. Front desk is not helpful, or friendly and treats foreigners like second class citizens They overcharge for Mountain View which is a hidden charge when you arrive. There is absolutely nothing to like at this hotel. Stay somewhere else or you will regret it.
3 out of 5
by A verified traveler from Honolulu, Hawaii

Could have been a better stay

Posted Jan 10, 2018
Pros: The staff
Cons: Maintenance and room service procedures
KUDOS to the hotel staff!!! They are very professional, courteous and friendly. Service is superb. The food is good. The hotel and its facilities definitely need a better maintenance program. First impression started as soon as we enter the glass doors. The ceramic tiled floor definitely needs to be cleaned and some of the grout is missing. Checking in is fast and easy. Things were explained well. The glass pane walls in the dining facility definitely needs to be cleaned so the guests can enjoy the view. In the hallway leading to our room, some of the ceramic tiles are lifting. Inside the family room that we got, the toilet seat is halfway secured, we have to call to have it tightened up. The bathroom floor smells like pee.There should be a pre-inspection prior to moving the guest in to ensure obvious things are taken cared of/repaired. Management should review maintenance and room service procedures and make the necessary corrections/adjustments so more guests will have a pleasant and enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Antipolo

Posted Dec 30, 2017
We enjoyed our stay here in Chalet. Just make a comment about their cable tv little bit static., so reception wasnt really clear. A part from that Room Steward is always polite and always keep our clean and tidy. Frontdesk is accomodating and even in Restaurant staff. People makes a difference. . Thumbs up! See all next vacation!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location

Posted Dec 19, 2017
Hotel staff are polite and Very friendly breakfast is ok
Comment from Hotel Management
Dec 23, 2017 by Chalet Baguio, Hotel Management
Hi Ma'am/Sir, Warm Greetings from Chalet Baguio Hotel ! It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We are very delighted to read your positive comments. We do take pride in catering to our guests’ needs the best way we can. We are looking forward of having you with us again at Chalet Baguio in the near future. Have a Great Day Ahead !
5 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Great place to stay

Posted Dec 18, 2017
Overall it is a great place to stay! Staff are accomodating! Room Very nice! The view is fantastic! No problem going places we want to go from our location... Will definitly come back next time we visit Baguio!!!
Comment from Hotel Management
Dec 19, 2017 by Chalet Baguio, Hotel Management
Hi Ralph, Warm Greetings from Chalet Baguio Hotel ! It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We are very delighted to read your positive comments. We do take pride in catering to our guests’ needs the best way we can. We are looking forward of having you with us again at Chalet Baguio in the near future. Have a Great Day Ahead !
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

worth every penny

Posted Dec 3, 2017
everything was excellent except for wofi amd they moved my room at no charge to accommodate my wife and I.
Comment from Hotel Management
Dec 18, 2017 by Chalet Baguio, Hotel Management
Hi jb, Warm Greetings from Chalet Baguio ! Thank you for taking time to give feedback from your recent stay at Chalet Baguio. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service and facilities that we provide for our valued guests. We apologize and thank you for bringing to our attention some of your dissatisfaction and concerns.We hope that the rest of our service and amenities somehow defrayed the displeasure you had and we appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Chalet Baguio and be grateful for the chance to somehow make it up to you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

NICE HOTEL TO STAY IN BAGUIO

Posted Nov 17, 2017
Pros: the ambiance.
Cons: you should have a 24 hour restaurant service in case your guest gets hungry
Location: Actually, what I also love about the hotel is, it is located at the center, your are near almost all the tourist spots
Over all it was ok, my minimal concern is that the kitchen or the restaurant is closing early that in case you get hungry in the middle of the night and you have nothing to eat, then you have to wait until morning to be able to eat again.
Comment from Hotel Management
Dec 18, 2017 by Chalet Baguio, Hotel Management
Hi Abbey, Warm Greetings from Chalet Baguio ! Thank you for taking time to give feedback from your recent stay at Chalet Baguio. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service and facilities that we provide for our valued guests. We apologize and thank you for bringing to our attention some of your dissatisfaction and concerns.We hope that the rest of our service and amenities somehow defrayed the displeasure you had and we appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Chalet Baguio and be grateful for the chance to somehow make it up to you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Hotel and staff are good but there’s nit enough parking space.
Comment from Hotel Management
Dec 18, 2017 by Chalet Baguio, Hotel Management
Hi Ma'am/Sir, Warm Greetings from Chalet Baguio ! Thank you for taking time to give feedback from your recent stay at Chalet Baguio. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service and facilities that we provide for our valued guests. We apologize and thank you for bringing to our attention some of your dissatisfaction and concerns about our Parking Space.We hope that the rest of our service and amenities somehow defrayed the displeasure you had and we appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Chalet Baguio and be grateful for the chance to somehow make it up to you.
1 out of 5
by A verified traveler from MANILA

Posted Oct 31, 2017
Pros: BREAKFAST IS OKAY
Cons: THE HOTEL MGR IF THERE IS ONE SHOULD TAKE ACTIVE ROLE. REMOVE CLUTTERS ON THE FLOOR, REMOVE DIRTY TABLE COVERS & DIRTY CHAIR COVERS. IMPROVE AMBIENCE.
Location: LOCATION IS STRATEGIC
VERY LITTLE & DIRTY PARKING AREA, CLUTTERS ALL AROUND, MESSY REST ROOM AT THE LOBBY, STAFF ROAMING IN T-SHIRTS LIKE WAREHOUSEMEN, NOT PLEASANT DINING AREA WITH TABLE LINENS VERY DIRTY & CHAIR COVERS ALL MESSED-UP.
Comment from Hotel Management
Dec 18, 2017 by Chalet Baguio, Hotel Management
Hi John, Warm Greetings from Chalet Baguio ! Thank you for taking time to give feedback from your recent stay at Chalet Baguio. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service and facilities that we provide for our valued guests. We apologize and thank you for bringing to our attention some of your dissatisfaction and concerns.We hope that the rest of our service and amenities somehow defrayed the displeasure you had and we appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Chalet Baguio and be grateful for the chance to somehow make it up to you.