Exterior

Reviews of Eurotel Baguio

3 out of 5
Eurotel Baguio
123 Abanao Extension, Barangay Rizal Park, Baguio, Benguet

Reviews

6.4
Rating 10 - Excellent. 40 out of 307 reviews" "
Rating 8 - Good. 95 out of 307 reviews" "
Rating 6 - Okay. 84 out of 307 reviews" "
Rating 4 - Poor. 52 out of 307 reviews" "
Rating 2 - Terrible. 36 out of 307 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel, SAN JOSE

Nonr
Stayed 2 nights in Mar 2024

6/10 Okay

ronald allan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not walking friendly. Even if you have your own car, the parking space is very limited. The room is very small, showing its age and screaming badly for renovation.
Stayed 2 nights in Feb 2024
Response from george on Feb 19, 2024
Dear Mr. Ronald Allan, Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Baguio was not up to par. Please note that this information has been passed on to our concerned staff and that we have taken steps to ensure that it does not happen again. We do hope you give us another chance to make it up to you.Sincerely,George LasHotel Manager

10/10 Excellent

LAURENCE KENNETH

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff, very helpful.
Stayed 1 night in Dec 2023
Response from george on Dec 29, 2023
Dear Mr. Laurence Kenneth,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.George LasHotel Manager

8/10 Good

Mario

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from george on Dec 15, 2023
Dear Mr. Mario,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.George LasHotel Manager

6/10 Okay

Estrellita

Traveled with partner
Liked: Staff & service, amenities
Average surroundings view
Stayed 4 nights in Nov 2023
Response from george on Dec 11, 2023
Dear Ms. Estrellita, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,George LasHotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from george on Dec 11, 2023
Dear Mr. Victor, Thank you for taking the time to give us your feedback about your stay at Eurotel Baguio. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,George LasHotel Manager

4/10 Poor

Roberto

Stayed 2 nights in Nov 2023
Response from george on Dec 15, 2023
Dear Mr. Roberto, Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Baguio was not up to par. We do hope you give us another chance to make it up to you.Sincerely,George LasHotel Manager

10/10 Excellent

Freddy

Traveled with partner
Liked: Staff & service
I find Eurotel seems to be understaffed.. thus cleanliness may be compromised in some ways Shout out to ms. Nicole.. the lone incharge of breakfast buffet... She orks diligently and with a smile
Stayed 2 nights in Nov 2023

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Food is good but my room has window. I did not sleep there but moved to another accommodation-
Stayed 3 nights in Sep 2023
Response from HM on Oct 4, 2023
Hi Joseph,Thank you for taking the time to share your feedback with us. We greatly appreciate your comments, and we're delighted to hear that you enjoyed our food. However, we are truly sorry to learn about the issue you experienced with your room during your stay.We apologize for the inconvenience you faced due to the absence of a window in your room. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we were not able to meet your expectations in this regard. We value your business and would like to make it up to you on your next visit. Once again, we appreciate your feedback and your patronage. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Warm regards,Hotel Manager

6/10 Okay

Chierelyn

Traveled with group
Disliked: Staff & service, property conditions & facilities
Some parts of the bathroom aren’t well-maintained. Rooms aren’t noise-proofed, we can hear the cars outside, the other rooms and the hallway. It’s kinda hard to sleep. There were 3 of us but the toiletries provided is just for 2 guests. The room service isn’t proactive we had to ask for it. Sometimes, even if we asked… they still dont come to pick up the plates. Staff service’s is meh like for example wrong order delivered, 1 of us asked for coffee and were given tea, we were done eating when the coffee was delivered. they dont give out free water bottles each day btw, it’s just the first day. Even after room service no new toiletries refill. These are comparisons from my exp w/ other 3 star hotels.
Stayed 4 nights in Sep 2023
Response from HM on Sep 23, 2023
Dear Ms. Chierelyn, Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty, as it helps us identify areas for improvement and enhance the experience for our guests.We sincerely apologize for the issues you encountered during your stay. Your comments regarding the bathroom maintenance, noise levels, limited toiletries, room service, and staff service have been noted, and we are taking them seriously.Bathroom Maintenance: We will immediately address the concerns with bathroom maintenance to ensure that all aspects of our rooms are well-maintained and in excellent condition.Noise Levels: We understand the importance of a peaceful night's sleep, and we will explore ways to improve the soundproofing of our rooms to minimize disturbances from outside and neighboring rooms.Toiletries and Room Service: We apologize for any inconvenience you experienced with the limited toiletries and room service. We will review our procedures to ensure that our guests receive the appropriate amenities and that our room service is more proactive in the future.Staff Service: We are disappointed to hear that our staff service fell short of your expectations. This is certainly not the level of service we aim to provide, and we will provide additional training and guidance to our team members to ensure such mistakes are avoided in the future.Complimentary Water Bottles: We will review our policies regarding the provision of complimentary water bottles to ensure that it aligns with the expectations of our guests.We appreciate your feedback and comparisons with other 3-star hotels. Your input serves as a valuable guide for us to make necessary improvements and offer a better guest experience.If you choose to stay with us again, please feel free to reach out to us directly, and we will do our best to ensure a more pleasant and trouble-free stay.Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Manager

10/10 Excellent

CATHERINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Hotel Manager on Aug 2, 2023
Dear Ms. Catherine'Thank you for staying with us here at Eurotel Baguio. Thank you for giving us excellent rating during your stay. We are glad that you enjoyed your stay here. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'

8/10 Good

LAWRENCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Hotel Manager on Jul 19, 2023
Dear Sir Lawrence'Thank you for staying with us here at Eurotel Baguio. Thank you for giving us very good ratings during your stay. We would like to apologize to any inconvenience that you may have for us to have the perfect ratings. Rest assured that we will continue to improve our service and we are hoping to welcome you again here on your next visit in the area.Best Regards'

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Hotel Manager on Jun 29, 2023
Dear Sir Luis'Thank you for staying with us here at Eurotel Baguio. Thank you for giving us very good ratings. We are glad that you enjoyed your stay here. Hoping to welcome you again here on your next visit in the area.Best Regards'

10/10 Excellent

Eric

Traveled with partner
Liked: Staff & service, property conditions & facilities
Everything was great even the free breakfast was great onlything is need tk be early or they run out but still worth the stay
Stayed 2 nights in Jun 2023
Response from The Hotel Manager on Jun 9, 2023
Dear S' Eric'It’s great to hear that you enjoyed your stay at the hotel and that the breakfast was great. However, it seems that the breakfast items run out quickly if you’re not there early enough. We appreciate your feedback and will take it into consideration to improve our services. Thank you for choosing our hotel and we hope to see you again soon! Best Regards'

8/10 Good

Lorelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and fair enough for the price.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 6, 2023
Dear Ms. Lorelle'Thank you for staying with us here at Eurotel Baguio. Thank you for taking time to let us know your experience and for giving us very good ratings during your stay. We are glad that you enjoyed your stay with our friendly staff and value for money. Will surely continue to improve our service for all our guest. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards' The Hotel Manager

8/10 Good

Mark Edel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on May 31, 2023
Dear Sir Mark'Thank you for staying with us here at Eurotel Baguio. Thank you for giving us very good ratings during your stay. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'

6/10 Okay

Verified traveler

Average. Specific concern on (1) no dial tone of phone. From 5th floor going to ground floor to order. Was advised to use the hotel mobile phone number instead. (2) TV cannot turn-on and service guy turned it on not using the remote. Cannot turn off afterwards, left a white screen that we need to cover the tv with a shawl as it is too bright for our comfort to sleep. Liked the buffet breakfast although the menu have not much variety but it is acceptable for us.
Stayed 3 nights in Apr 2023
Response from The Hotel Manager on Jun 8, 2023
Dear Mam / Sir'Thank you for staying with us here at Eurotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced during your stay. Rest assured that we will look it into and improvements will be made. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'

10/10 Excellent

Jeffery

Stayed 3 nights in Mar 2023
Response from Hotel Manager on May 31, 2023
Dear Sir Jeffery'Thank you for staying with us here at Eurotel Baguio. Thank you for giving us excellent ratings during your stay. We are glad that you enjoyed your stay here and hoping to welcome you again on your next visit in the area.Best Regards'

4/10 Poor

Annabelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Roy, Calgary

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Nc
Stayed 4 nights in Mar 2023

4/10 Poor

Virginia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel
The sheets looked dirty. The cleanliness ie below standard. No thick blanket. They will provide for 75 pesos more
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just saying
AC WAS NOT IN GOOD CONDITION.. ON AND OFF, WE CHECK THE TIMER AND WALA NMN.. THEN S CR ung handle ng door nhuhulog buti d natamaan ung mirror kungdi charge nyo s amin.. I booked for twin bed pero binigay queen bed..
Stayed 1 night in Aug 2022

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022

6/10 Okay

Steven

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Under renovation
The hotel is under renovation, and the rooms definitely need it. Especially the bathrooms. The front desk staff was very helpfully, but i wouldn't stay here until the renovations are completed.
Stayed 3 nights in May 2022

10/10 Excellent

Belieflor

Stayed 4 nights in May 2022

4/10 Poor

Carsten

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a pleasant stay
Mold on the wall next to the bed. Mold around the bath tub. No ice available. Kitchen closed at 5 pm. No noise reduction, had the “pleasure” listening to our neighbors conversation. We have stayed at other Eurotel, but one you should not book!
Mold around the edge
Mold on the wall
Stayed 5 nights in Apr 2022

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

santie

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December Peak Season during the Pandemic
The staff were very friendly and helpful. The rooms were clean and spacious. The place is already accessible to multiple restaurants and walking distance to the baguio market, night market and burnham park. The experience was really great. The only was that the bidet in my parent's room wasn't working okay had low water pressure. I also requested for a connecting room but I guess the place was overly booked since it was peak season. We were not able to use the safe since the wires were disconnected. All in all, we really enjoyed our stay. We are definitely coming back.
Stayed 2 nights in Dec 2021

8/10 Good

Liwanag

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 6 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness
Property needs maintenance , wifi poor in some areas , but the staff upgraded us
Stayed 1 night in Feb 2020

8/10 Good

Michael

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
I’ve been here before and I was a little happy about it but when I came back this time, I was disappointed with my room, sheets were dirty and feeling itchy. The toilet bowl was noisy because of the continuous flush.
Stayed 2 nights in Feb 2020

8/10 Good

Vicky, Manila

Business traveler
Liked: Staff & service
Very attentive staff but the food offerings at the breakfast buffet was awful ! The Head Chef needs to examine his head or best be fired for total lack of taste and imagination!
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was Dirty. Wardrobe dirty. Bathroom in poor condition.
Stayed 1 night in Jan 2020

6/10 Okay

Luzilly

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service was okay but room condition was old and dirty
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. The staff were great so was the lobby and eating area. My room was terribly appointed, There was only one outlet, the toilet do not flush, the toilet paper dispenser was not strategically located, the sink was not attached to the wall and ready to drop and the room was never remade up. The safe was not working.
Stayed 3 nights in Jan 2020

8/10 Good

Pines, Negros Occ, Philippines

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect within walking distance to eateries, burnham park, attractions, grocery and session road. Staff is excellent and go out of their way to ensure a comfortable stay. The hotel needs renovation inside the rooms, paint is peeling, aircons need cleaning, exhaust fans dont work, musty, damp odour.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The place is good considering the price. Staff are very accommodating and responsive to our concerns. The free breakfast buffet is also very sulit. I think this would be our go to place whenever we'll visit baguio again.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

HERMANO, AUCKLAND NZ

Business traveler
Disliked: Property conditions & facilities
what I didn’t like is the Room Is so old , all the things in there were so old and worn out , phone is not working, TV has no channel and blurred, mirrors were so old lots of opacities, wall paint were so dirty and not a sound proof room
Stayed 4 nights in Dec 2019

8/10 Good

Rolando

Business traveler
Liked: Staff & service, property conditions & facilities
the staff are nice and friendly but the room we stay is not really good..the cabinet dresser is rotten already..and the smell is not so nice..
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Nov 2019

8/10 Good

Jocelyn, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and staff were very pleasant. Stayed one night and would not mind staying there again if I am in Baguio.
Stayed 1 night in Oct 2019

4/10 Poor

Abner

Traveled with group
Disliked: Property conditions & facilities, room comfort
NOT A 3 STAR .
Very disappointed on the room without a window.
Stayed 2 nights in Oct 2019

6/10 Okay

Gem

Liked: Staff & service
No comment at this time
Stayed 3 nights in Oct 2019

6/10 Okay

D M Hope

Stayed 3 nights in Oct 2019

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from kithley on Sep 20, 2019
Dear Sir / Madam, Thank you for giving us a perfect rating and for recommending Eurotel Baguio to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs much as you enjoyed your needs as much as you enjoyed your stay. Take Care! Regards, Kithley B. Esperanzate Hotel Manager