Ratings based on 610 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 7, 2018
Good hotel Good setuwation
Comment from Hotel Management
May 9, 2018 by Bengi Han, Hotel Management
Dear Mr. Naji, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hmmm not bad I would say.

Posted May 3, 2018
The wi fi doesn’t work good enough tho, like for an 5 starts hotel but the rest quiet good tho.
Comment from Hotel Management
May 7, 2018 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2018
The nice and good and comfy and beautiful in the clean all the time was nice and clean.
Comment from Hotel Management
Mar 21, 2018 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
2 out of 5
by A verified traveler from lebanon

Not bad . Close to the road hotel

Posted Mar 3, 2018
The staff was very helpful but not everyone knows English and to have my shaving kit it took them 1 hour ! . Breakfast was a big disappointment. Frankly for the same price you can get way better food and faster staff that knows English at least .
Comment from Hotel Management
Mar 3, 2018 by Bengi Han, Hotel Management
Dear Guest, We thank You very much for taking Your time and leaving us a note on Expedia which You inform us about your thoughts which You made during Your recent stay at Istanbul Gonen Hotel. According to Your given feedback, we have to regretfully realize that we were not able to meet Your expectations regarding especially our staff... Please allow me an apologize about this inconvenience. We have shared Your complaints with our Hotel Management to take corrective and better actions for Your satisfaction… We hope to welcome You back to our Hotel in the near future that we will use as an opportunity to offer You further improved quality and hospitality to make Your stay a memorable one. Best Regards, Bengi HAN Guest Relations Manager
4 out of 5
by A verified traveler

Posted Feb 18, 2018 on Hotels
Comment from Hotel Management
Feb 24, 2018 by Bengi Han, Hotel Management
Dear Mr. Mohammad, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Posted Feb 9, 2018
Good location near airport and close to outlet mall
Comment from Hotel Management
Feb 12, 2018 by Bengi Han, Hotel Management
Dear Mr. Fadi, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the airport

Posted Jan 16, 2018
Advantages: - close to the airport -Close to shopping mall - Good Area - Clean Hotel Consequences: - Bed is not comfortable - Airport shuttle start at 7:15 AM , and 1 shuttle every 2 hours, if your flight is in between you will have to take a taxi, same apply to shuttle from airport to the hotel
Comment from Hotel Management
Jan 17, 2018 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
by Samir

Posted Jan 2, 2018 on Hotels
Comment from Hotel Management
Jan 5, 2018 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
by Hozan

Posted Dec 31, 2017 on Hotels
It wasn’t bad at all specially that the mall was across the road
Comment from Hotel Management
Jan 3, 2018
Dear Mr. Hozan, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
by Marilyn

Recommended!

Posted Dec 30, 2017 on Hotels
This is an excellent hotel with a superb breakfast our only problem is that we were not aware the free airport shuttle stopped at 9 p.m. and as our flight was delayed landing at 9.25 we had to find our own transport. This is the 3rd time we have used this hotel as it is very handy for the airport!
Comment from Hotel Management
Jan 2, 2018
Dear Mrs. Marilyn, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager