Ratings based on 206 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles ca

Posted Sep 10, 2017
Everything was amazing, except the sales people they are annoying , the 200 dlrs resort credit would not be given unless we attended a membership meeting, they quote us 500 for 2 spa massage or 160 if we attended, they said it was 1-1/2 hour but actually was like 6 hrs lost a whole day, so Expedia owes me 1 day stay , I recommend to everyone to ignore, ignore those people
Comment from Hotel Management
Sep 19, 2017 by General Manager Assistant, Hotel Management
Dear guest, Thank you for taking the time to share your review about your recent stay with us. We sincerely apologize for the inconvienience caused during your vacations. The comments of our guests are essential for our team, and we will take in account yours; in order to make the necessary changes. We hope to see you again, it would be our pleasure to welcome you again at Secrets Huatulco. Best regards, Axel Chavez eConcierge
4 out of 5
Recommended
for Everyone
by A verified traveler

Great beach, friendly staff

Posted Aug 24, 2017
I was turned off about the arrival part. I arrived and just wanted to go to my room but they have you check in and immediately sit you down with someone who's trying to sell you something. However the beach is beautiful and the all inclusive part was wonderful. Somehow our room was not as cold as we wanted it or maybe the blankets were too hot so sleeping wasn't as pleasant. Hotel staff is really friendly and made the stay more enjoyable.
Comment from Hotel Management
Sep 14, 2017 by Asistente de Gerencia, Hotel Management
Dear Guest, Thank you for taking the time to send us your comments and observations regarding our services. I assure you that your comments will be reviewed immediately, to work on the corresponding areas that we have to improve. And I would like to thank you for your time and preference; Hoping to have the opportunity and serve you in a future and make difference during your next stay with us. Sincerely, Axel Chávez Assistant General Manager Secrets Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Great

Posted Jul 23, 2017
Everyone was very accommodating. A couple snags like being locked out of room and certain restaurants not open and immediately management offers to cook for us off menu courses for our anniversary and every other night for that matter. It was a great trip and we want to go back very soon!
Comment from Hotel Management
Aug 2, 2017 by Asistente de Gerencia, Hotel Management
Dear Mike, First of all, I would like to thank you very much for your kind message. We are very pleased to know that you have enjoyed our service and installations. Therefore I would like to mention how much we appreciate the time that you have taken to share it with all our public through our Expedia account. We hope you will have the opportunity to come back again to our Secrets Huatulco Resort & Spa. Best regards, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Secrets exceeded all our expectations for an all inclusive. The food was actually really good! All the meals! Even the snack bar down by the pool was good. And the alcohol selection was great ... and the views!! Amazing.
Comment from Hotel Management
Jul 12, 2017 by Asistente de Gerencia, Hotel Management
Thank you very much for sharing your comments through our Expedia Account. We are delighted to know that you had an enjoyable stay with us. Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way. It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure! Kind Regards, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Amazing staff. Customer service out of this world.
Comment from Hotel Management
Jul 5, 2017 by Asistente de Gerencia, Hotel Management
Dear, Guest First of all, I would like to thank you very much for your kind message. We are very pleased to know that you have enjoyed our service and installations. Therefore I would like to mention how much we appreciate the time that you have taken to share it with all our public through our Expedia account. We hope you will have the opportunity to come back again to our Secrets Huatulco Resort & Spa. Best regards, Angélica Angón General Manager Secrets Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Excellent customer service

Posted Apr 29, 2017 on Orbitz
Excellent customer service. Love that everything is all inclusive. Some of the restaurant portions can be small but you can keep ordering til you get full. Pool drinks were weak so I suggest people go to sky bar or the restaurants. Only problem is that during offpeak season, many of the restaurants are closed for lunch and you have to either eat at the snack bar by the beach or take the gold cart to another restaurant.
Comment from Hotel Management
May 1, 2017 by Asistente de Gerencia, Hotel Management
Dear, michaelarthure I would like to express my gratitude for taking your time to write an important review about your recent stay at Secrets Huatulco Resort & Spa. We are particularly attentive to the comments left by our guests, when it help us to evaluate our services, and if necessary to take the corrected measures to improve it. We hope to have the opportunity to serve you again in Secrets Huatulco Resort & Spa. I rest assure you that I will take very much in consideration your kind comments. Sincerely, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Pure relaxation!!

Posted Mar 3, 2017
Fantastic food, fantastic views. So nice to not have to do reservations to eat. So as much or as little as you want!! Downside always someone trying to sell timeshare. Got a little tiring
Comment from Hotel Management
Mar 15, 2017 by Asistente de Gerencia, Hotel Management
Thank you very much for sharing your comments through our Expedia account. We are delighted to know that you had an enjoyable stay with us. Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way. It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure! Kind Regards, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa
3 out of 5
by A verified traveler from Canada

Beautiful but service lacking

Posted Jan 27, 2017
We have stayed at various 5 star hotels with fantastic service. The ambiance in the restaurants was lacking..nothing on walls to break noise felt like we were in a cafeteria, food mediocre ..definitely not fine dining. The staff in the buffets were more interested to clean the tables to see if a gratuity was left then serving the guests. The best dining experience was at Castaways the service was fantastic.
Comment from Hotel Management
Mar 15, 2017 by Asistente de Gerencia, Hotel Management
Thank you very much for sharing your comments through our Expedia account. We are delighted to know that you had an enjoyable stay with us. Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way. It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure! Kind Regards, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa
5 out of 5
by Daniel

Wonderful Relaxing Time

Posted Jan 19, 2017 on Hotels
The secrets resort was fantastic! My wife and I had a wonderful time enjoying the views, the ocean, the pools while having a few drinks and meals. We left the kids at home and enjoyed a little adult friendly getaway. Huatulco is a fantastic location and secrets was great.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Daniel, Thank you for posting your kind comment. It is a great pleasure to know that you have enjoyed your stay with us. We hope to welcome you back soon at Secrets Huatulco Resort & Spa. My best regards, Axel Chavez- General Manager Assistant
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

Just to Hard!

Posted Jan 12, 2017
Pros: The staff
Cons: Bathroom door...beds!
Location: Cabs are plentiful and cheap, you can go to Santa Cruz to take a boat trip or downtown to a sports bar or a great dinner at the many restaurants!
We found the beds to be so firm that sleeping was a problem...when I don't get proper sleep,I'm miserable and not able to enjoy the resort. Another thing was the bathroom was separate from the shower, which was a 3x5 space with a clear glass door with some tinting where you sit! One time an employee came to the door...I yelled don't let him in..the bathroom is the first thing you'd see! Besides that the room was beautiful, jacuzzi tub with sliding door to watch the ocean, the staff awesome. We enjoyed the pool area and dinner at Castaways was great!
Comment from Hotel Management
Feb 22, 2017 by General Manager Assistant, Hotel Management
Dear, guest. Thank you very much for sharing your kind comments through our Expedia Account. We are delighted to know that you had an enjoyable stay with us. As you know, our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way. It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure! Kind Regards, Axel Chavez General Manager Assistant Secrets Huatulco Resort & Spa