Ratings based on 274 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cuidad juarez

Posted Sep 11, 2017
Awesome hotel excelente staff. I love it. The people that work there are very helpful people and awesome views. Super clean rooms and hotel.
Comment from Hotel Management
Sep 12, 2017 by General Manager Assitant, Hotel Management
Dear Guest: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

It was a good choice

Posted Sep 5, 2017
Perfect getaway weekend to enjoy weather and family
Comment from Hotel Management
Sep 12, 2017 by General Manager Assitant, Hotel Management
Dear Guest: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
1 out of 5
by A verified traveler from Monterey CA

Posted Aug 24, 2017
Very disappointed.. Overly booked hotel. Too many people staying. Staff were very pleasing although. I'm sorry I won't ever come back here
Comment from Hotel Management
Sep 12, 2017 by General Manager Assitant, Hotel Management
Dear Guest, First of all let me thank you for your message and staying at our resort in your recent vacations with us at Dreams Resorts and Spa. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are sorry to know that we didn’t fulfill your expectations. Your observations has been sent to the corresponding areas that you were mentioning and to take action in this regard. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Kind Regards, Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel

Posted Aug 24, 2017
Stay was good just didn't agree 3 pm check in we arrived at 12pm
Comment from Hotel Management
Sep 12, 2017 by General Manager Assistant, Hotel Management
Dear guest: Thank you for your message and staying at our resort in your past vacations. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We thank you for the comments to respect to the delivery of your room; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service. Thank for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

excellent location & services

Posted Aug 23, 2017
Pros: Design & facilities, the hotel has five swimming pools. There are several room buildings, and all of them have easy access a pool. Ocean front is OK
Location: Many things to do. Extreme, cultural or entertainment activities can be developed in the surroundings
We stayed for 4 days and 3 nights, during mid summer. I believe the hotel reached 80-85% of occupation. the design, size and diversity of activities contributes to feel that there are enough space for everyone. Beach is safe.
Comment from Hotel Management
Sep 12, 2017 by General Manager Assistant, Hotel Management
Dear Guest: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
3 out of 5
by A verified traveler from Virginia

Not worth the price for hard sleep

Posted Aug 23, 2017
Pros: beautiful pools and beach access. good food at most restaraunts.
Cons: better beds. that's the most important part. I didn't sleep.
Location: its located around other resorts but a taxi drive from anything else.
The place is beautiful I will say that. However, you can't have a taco meal without men wearing pants- at a beach resort at 90 degree temps? The pools close at 9pm. I think for the cost I should be able to be in the pool at night. The water for my in room hot tub was cold. Never did get hot. The bed was very hard, albeit pretty and clean, but HARD. It took over an hour for room service to deliver 1 piece of chocolate cake and 1 piece of cheesecake, which is frozen, and only 2inches by 2 inches square to my room. 1/2 of the people on my boat who stayed there may have had food poisoning.
Comment from Hotel Management
Sep 12, 2017 by General Manager Assistant, Hotel Management
Dear guest, First of all let me thank you for your message and staying at our resort in your recent vacations with us at Dreams Resorts and Spa. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are sorry to know that we didn’t fulfill your expectations. Your observations has been sent to the corresponding areas that you were mentioning and to take action in this regard. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Kind Regards, Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Aug 4, 2017
Great food, service, and kids club. The employees went out of their way to make sure we had everything we needed. Room service was excellent as well. Our 4 and 6 year olds loved the activities at the kids club which meant the adults has some solo time!
Comment from Hotel Management
Sep 12, 2017 by Asist. de Gerencia General, Hotel Management
Dear guest: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from moses lake wa

Nice beach!

Posted May 11, 2017 on Orbitz
Great beach. The hotel was good, close to town. Great waiter service by the adult pool especially by waiter Maite, always attentive. Great pools, always clean, but no jacuzzie. This hotel is more oriented for families with kids, but we still had a great time. We definitely will come back again.
Comment from Hotel Management
May 15, 2017 by General Manager Assit., Hotel Management
Dear Chuy: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the ocean.

Posted Mar 16, 2017
Pros: Close to the beach
Cons: Headboard in our room
Location: We were able to do all our activities right from the hotel
We had a room with a view. Very enjoyable to look out each morning and see the ocean. The room was clean & comfortable - however the bed headboard could use an upgrading! The restaurants were good and staff very friendly - English was not a problem. Enjoyed the sailing and kayaking. Would return again
Comment from Hotel Management
Mar 23, 2017 by Susana Valencia, Hotel Management
Dear Traveler: Thank you for your message and staying at our resort in your past vacations. We thank you for the comments to respect to the bed headboard; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service, since our mission is to offer the best quality service to our guests. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Best one yet...

Posted Mar 13, 2017
the only thing I would suggest fir this place is some good music around the pools....otherwise it birders on perfection!!!!
Comment from Hotel Management
Mar 23, 2017 by General Manager Assitant, Hotel Management
Dear Bonnie: Thank you for your message and staying at our resort in your past vacations. We thank you for the comments to respect to the music around the pools areas; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service, since our mission is to offer the best quality service to our guests. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa