Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers

Reviews of Quinta Real Huatulco

4.5 out of 5
Quinta Real Huatulco
Paseo Benito Juárez, Lote 2, Bahía de Tangolunda, Santa María Huatulco, OAX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 356 reviews" "
Rating 8 - Good. 84 out of 356 reviews" "
Rating 6 - Okay. 24 out of 356 reviews" "
Rating 4 - Poor. 13 out of 356 reviews" "
Rating 2 - Terrible. 6 out of 356 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

ANUAR

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Mariely on Mar 27, 2024
Estimado Huésped:Agradecemos sus comentarios derivados de su estancia en Quinta Real Huatulco es un placer haber cumplido nuestra misión de crear experiencias memorables.Esperamos verle nuevamente en este su Hotel Quinta Real Huatulco, para seguir creando momentos únicos y extraordinarios.¡Con gran placer!

10/10 Excellent

Peter

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and view from restaurants. Very attentive staff.
Stayed 7 nights in Mar 2024
Response from Mariely on Mar 27, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service
Excellent service Beautiful views
Stayed 4 nights in Mar 2024
Response from Mariely on Mar 17, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Norma, El Monte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. One of the best hotels in the area. Loved the ambiance.
Stayed 3 nights in Dec 2023
Response from Mariely on Mar 10, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Carlos, Laredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, only 28 rooms make it perfect for avoiding crowds and enjoying privacy
Stayed 5 nights in Feb 2024
Response from Mariely on Mar 4, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinta Real is a beautiful property! Our room was quite aways from the pool and beach area so we walked a lot. We did not mind this at all! But, it is something to think about if you decide to stay at this property. We had lunch twice by the pool, amazing food! Loved the tostadas!!! The beach area is beautiful as well! Rooms are a bit dated, but large as we got a room with a private pool. Beds are small if you get the two doubles. They are doubles - not Queens. Overall, great stay! The staff are phenomenal!
Stayed 4 nights in Feb 2024
Response from Mariely on Mar 8, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Lisa, North York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, spacious suites, clean, and in an area where there is lots nearby in a quick taxi ride. A perfect getaway if you want quiet and unstated elegance. The views are spectacular as well.
Stayed 7 nights in Feb 2024
Response from Mariely on Mar 10, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!General Manager

10/10 Excellent

terrie ann

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous stay in HUX. Gorgeous property with excellent staff! Nos vemos pronto!
Stayed 7 nights in Jan 2024
Response from Mariely on Feb 15, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a large resort with few rooms. We felt that we had the place to ourselves. We are repeat customers
Stayed 4 nights in Jan 2024
Response from Mariely on Jan 31, 2024
Dear Guest:Thank you for sharing your positive review of Quinta Real Huatulco.We are looking forward to welcoming you back soon at Quinta Real Huatulco Hotel.¡With great pleasure!

10/10 Excellent

Miriam

Stayed 6 nights in Jan 2024
Response from Mariely on Jan 24, 2024
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Mckenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Mariely on Jan 15, 2024
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Michael, MANHATTAN

Stayed 4 nights in Dec 2023
Response from Mariely on Jan 24, 2024
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Nora

Stayed 4 nights in Nov 2023
Response from Mariely on Dec 11, 2023
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and friendly. The views are breathtaking. Third trip and will continue to return.
Stayed 6 nights in Nov 2023
Response from Mariely on Dec 11, 2023
Dear Guest:Thank you very much for your review.Feedback like yours is very important, make us to improve our standards and guest satisfaction.With a great pleasure!!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and room very quiet not a party scene.
Stayed 1 night in Nov 2023
Response from Mariely on Nov 25, 2023
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great! Location above the bay provides great views. Place is quiet and with few rooms it is not crowded. Staff is the best you can find anywhere , super attentive and friendly all of them ! You have to take some stairs to go anywhere in the property due to its layout , but it is not bad as long as you don’t have any sort of disability. Wife and I went down to beach and back up taking the stairs through the lush gardens daily more than once without problems and we are in our 50’s. Food is delicious and price reasonably , definitely a great place is you are looking for peace and relaxation
Stayed 4 nights in Nov 2023
Response from Mariely on Nov 20, 2023
Dear Guest:Thank you very much for your review.Feedback like yours is very important, make us to improve our standards and guest satisfaction.With a great pleasure!!

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Our first time staying in Quinta Real, Huatulco, a boutique hotel with only 28 rooms. The hotel is older but the views are spectacular. The personnel are very serviceable and attentive to the guests needs. I would highly recommend staying here.
Stayed 5 nights in Nov 2023
Response from Mariely on Nov 20, 2023
Dear Guest:Thank you very much for your review.Feedback like yours is very important, make us to improve our standards and guest satisfaction.With a great pleasure!!

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful setting and structure. Customer service was excellent. Staff phenomenal! Great beach with palapas!
Stayed 1 night in Nov 2023
Response from Mariely on Nov 8, 2023
Dear Guest:First of all, we thank you for having answered the evaluation after your stay at Quinta Real Huatulco, your comments are really important to us.It was truly a pleasure to serve you during your stayWe hope that you will give us the opportunity to return to stay with us.With great pleasure!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Quinta Real was great from beginning to end. The attention to detail by the staff is amazing. Check in with Lissette was smooth and quick. Upon arrival we were greeted by Juan (who's awesome) and given cool eucalyptus infused towels and ice cream. From there the view from the top of the hotel is BEAUTIFUL. There are mosquitoes so I do recommend applying/ bringing bug spray. You can also purchase natural repellent at the local grocery store (Chedraui). We stayed in the king suite that had a hammock and personal pool. The room had a great view and was very spacious. The toiletries offered were toothbrush, toothpaste, a few q-tips, sewing kit, and all of your other normal items offered by a hotel. There is a fan in the sitting area and the a/c works well. My first issue out of 2 was with our a/c, it was leaking water when on. The second, was the water pressure not being the greatest. It's not a deal breaker but definitely noticeable. The food was delicious and I do recommend it however it is on the more expensive side versus going to a local restaurant. Nonetheless, if it's within your budget go for it. We were served by Onofre, Gerardo, Rafael, Miguel, and Gabriel. They were all outstanding and did a great job. During our stay the property itself was quiet and we did not have any issues with loud neighbors. Our cleaning lady did a great job (unfortunately we did not get her name). Upon our departure Jairo took great care of us. He went above and beyond.
Stayed 6 nights in Aug 2023
Response from Mariely on Sep 2, 2023
Dear GuestWe very much appreciate your comments derived from your stay at Quinta Real Huatulco.For all the Staff of the Hotel Quinta Real Huatulco, it is extremely important that our guests enjoy a pleasant stay, creating unique experiences and with the facilities to ensure excellence.We appreciate your preference will be a pleasure to serve you againWe look forward to seeing you soon

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very ser
Stayed 2 nights in Jul 2023
Response from Mariely on Aug 7, 2023
Estimado Huésped:Agradecemos sus comentarios derivados de su estancia en Quinta Real Huatulco es un placer haber cumplido nuestra misión de crear experiencias memorables.Esperamos verle nuevamente en este su Hotel Quinta Real Huatulco, para seguir creando momentos únicos y extraordinarios.¡Con gran placer!

8/10 Good

Jose Martin Salazar, Benito Juarez

Liked: Cleanliness, property conditions & facilities
Great hotel for a quiet time; I felt it was a little understaffed at the pool restaurant/bar.
Stayed 4 nights in May 2023
Response from Mariely on Sep 10, 2023
Dear GuestWe very much appreciate your comments derived from your stay at Quinta Real Huatulco.For all the Staff of the Hotel Quinta Real Huatulco, it is extremely important that our guests enjoy a pleasant stay, creating unique experiences and with the facilities to ensure excellence.We appreciate your preference will be a pleasure to serve you againWe look forward to seeing you soon

4/10 Poor

Gustavo

Traveled with family
Disliked: Staff & service, property conditions & facilities
Upon arrival the concierge and staff was excellent once it came time to check into room upon entering the AC was not working and the room smelled of mold. We complained about this issue several times we could not get an eta of when this serious issue would be fixed. My wife and I could not even get settled into room because it was inhibitable at this temperature ( It was hotter in the room than it was outdoors). To their credit this issue was resolved later in the day but to great inconvenience to us. As we were getting ready to settle in my wife discovered a small scorpion crawling on the wall of our concrete head board, in the morning we had the pleasure of meeting its mother under our suit case (Huge Scorpion) this place is crawling with them BEWARE!!!. Pool Staff; BARTENDER ATTN. ⚠️VERY RUDE⚠️ We found ourselves being ignored several times on different occasions not sure but certain that it had something to do with our darker complexion as we observed the lighter skin folks being attended to promptly without hesitation. It was as if our business was not important to them! Not to mention the food was mediocre and over priced! WAY OVER PRICED!!!! We really wanted to come back for our anniversary in December due to the spectacular ocean views / private pool, unfortunately, this will be a one and done for us due to the negative outweighing the positive. We will be visiting and taking our business to Secrets Resort Huatulco.
Stayed 3 nights in May 2023

10/10 Excellent

Carlos, SAN ANTONIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personalized customer service experience, Love it!
Stayed 4 nights in May 2023
Response from Mariely on May 11, 2023
Estimado Huésped:Con gran placer agradecemos los comentarios derivados de su estancia en Quinta Real Huatulco, es un placer haber cumplido nuestra misión de crear experiencias memorables.Esperamos verle nuevamente en este su Hotel Quinta Real, para seguir creando momentos únicos e inolvidables.¡Será un placer servirle nuevamente!¡Le esperamos pronto!

8/10 Good

Kimberley Peter

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful location, very impressive building with sweeping views. The staff are very welcoming friendly and accommodating. Our room was clean large and over 2 levels, the bottom level was the private pool which could do with some maibtainace many tiles just sitting in the bottom of the pool. However it was clean and refreshing every day. The air conditioning just doesn’t work. Had maintence come to fix but nothing. So the room was still comfortable but a/c didn’t poop reform. The shower head was a mess, water everywhere. It just needs changing. These smell things didn’t take away from our holiday. Although for the price they should be fixed.
Stayed 7 nights in Apr 2023
Response from Mariely on Apr 26, 2023
Dear guest:First of all, we thank you for having answered the evaluation after your stay at Quinta Real Huatulco.We allow ourselves to inform you that we will work so that this inconvenience does not happen again.We hope that you will give us the opportunity to return to stay with us and verify that your comments are really important to us.With great pleasure!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice property, but very poorly mantained. It needs more personnel to be able to offer prompt services. You should have your own gym. It would be nice to have an exclusive hotel area on the beach with special facilities, similar to the pool area. The air conditioning works, but does not respond to the control. In the morning you wake up with sweat, since the air conditioning does not cool well in the morning. May be the hotel turns it down. The rooms are very nice and spacious. The swiming pool needs comlete renovation and good mainteinance, also on the slopes bellow it. It is not nice to look out of the pool and find all sort of garbage right bellow. The central pool area is very nice. We had also a very good dinner at the hotel.
Stayed 6 nights in Mar 2023
Response from Mariely on Apr 3, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction.¡With great pleasure!

6/10 Okay

Marlyn

Traveled with family
Liked: Property conditions & facilities
Nice place, however the pricing on food is extremely high for what you get. Menu is simple and not as good compare to others places from the same name that i have stayed before. This place is overpriced for that they offer. On service, food and the facility itself
Stayed 3 nights in Mar 2023
Response from Mariely on Apr 3, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction.¡With great pleasure!

8/10 Good

MANUEL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel muy bonito, el diseño rústico pero elegante. La organización de la habitación muy agradable, la alberca privada muy limpia. El servicio de limpieza y la atención por las señoras encargadas de éste, fue excelente. La atención en restaurantes es buena aunque próximos al cierre la actitud de los empleados no es la mejor, muy puntuales al horario de cierre, sobre todo en club de playa, sin actitud para preparar una bebida estando aún ahí si ya se pasaron algunos minutos.El servicio del bar es excelente. El check in fue tardado, nos hicieron esperar casi una hora para entregar habitación, esperamos sin problema comprendiendo la situación, pero al hacer check out solicitamos autorización para realizarlo una hora más tarde y fue negado a pesar de viajar con un bebé.
Stayed 4 nights in Mar 2023
Response from Mariely on Mar 25, 2023
Estimado Huésped:Antes que todo agradecemos haber contestado la evaluación tras su hospedaje en Quinta Real Huatulco.Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y sus comentarios son valiosos, ya que siempre nos ayudarán a ser mejores cada día.Tomaremos acción de inmediata en el rubro en el cual no hemos logrado su máxima satisfacción ¡Con gran placer!

8/10 Good

Joseph

Stayed 7 nights in Mar 2023
Response from Mariely on Apr 24, 2023
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello lugar.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!

4/10 Poor

Jeff

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A bad start when the airport transfer booked through the hotel failed to show leaving us to make our own arrangements. On arrival the front desk staff had no clue when our room might be ready and no idea what we could do in the meantime. In the end we had lunch while we waited. Returning here after 18 years we conclude little or no maintenance has been done in the intervening years. Food was disappointing and while the rest of the hotel world has moved on QR has not. The beach service was almost non-existent and while others have non-motorised water sports as standard, not QR, sadly. They hosted a large local wedding on Saturday and failed to make arrangements to accommodate staying guests while public areas were occupied by the wedding group. We even had to ask for the room to be serviced one day despite it having been routine previous days. We loved the hotel the first time and staff then could not have been more accommodating.
Stayed 5 nights in Feb 2023
Response from Mariely on Apr 26, 2023
Dear guest:First of all, we thank you for having answered the evaluation after your stay at Quinta Real Huatulco.We allow ourselves to inform you that we will work so that this inconvenience does not happen again.We hope that you will give us the opportunity to return to stay with us and verify that your comments are really important to us.With great pleasure!

10/10 Excellent

Morris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a luxurious complex on an absolutely stunning hilltop site with a spectacular 180 degree view of Tangolunda Bay. You get that view from the rooms, from the dining areas and from the pool (which is also very beautiful). Its modest size makes it uncrowded, quiet and very peaceful. The rooms are lovely. The restaurant is good, not great. The hotel is quite isolated so plan to spend your time there lounging and walking on the beach.
Stayed 5 nights in Jan 2023
Response from Mariely on Apr 3, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.¡With great pleasure!

10/10 Excellent

Susan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room had a fabulous view and the patio had a wondrous hammock. This hotel is terrific for rest and relaxation. The food was superb and the staff first rate! We had a marvelous time!
Stayed 7 nights in Jan 2023
Response from Mariely on Feb 10, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities
Shocked!
Service definitely needs improvement. We waited for over 40 minutes one afternoon for a ride from the beach club to the top of the hill where our room was. The manager saw us waiting and gave us a ride up in her private car! Van never came after we were told it was on its way down 3 times we ate at the restaurant 6 out of 7 days and had 2 hot meals! The others were barely warm. We were never offered a desert menu. At the beach restaurant the staff brought us drinks with no napkins or table settings. We asked about ordering something at 11:45 am and were told the restaurant wasn’t open until noon. This happened while 3 waiters were chatting by a serving table. Very surprised at the response. Safety concerns in our room included a bedside lamp the had the bulb taped with electrical tape around the wires hanging out of the socket and no cover plate on the electrical outlet. Very concerning! Lots of steps and no elevators. This may be important for guests with mobility issues.
Bedside lamp
Electrical outlet
Weeds around private pool
Stayed 7 nights in Jan 2023
Response from Mariely on Feb 4, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction. We are here to serve you ... always!

10/10 Excellent

Jeanne, Blackfoot

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing Beautiful, clean and views are Breath taking Staff very attentive Definitely want to come back
Stayed 7 nights in Jan 2023
Response from Mariely on Feb 4, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

10/10 Excellent

KARLA, Visalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Mariely on Jan 24, 2023
Estimado Huésped:Gracias por haber elegido Quinta Real Huatulco, valoramos mucho su encuesta y comentarios los cuales tomaremos inmediatamente como área de oportunidad ya que para nosotros nuestros clientes son lo más importante. Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y sus comentarios son valiosos, ya que siempre nos ayudarán a ser mejores cada día.¡Con gran placer!

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Outdated, minimal facilities but the worse was the service. One bar tender for pool and one for the beach area. They were hard to find so we got our own towels and benches. Front desk never answers phone so if you are stranded in town and can’t find a cab you are on your own. Food was ok. Not what I’ve experienced at other Quinta Reals. Will not go back to this hotel.
Response from Mariely on Jan 24, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.We will take immediate action at the point you mention and in which we have not achieved your maximum satisfaction. We are here to serve you ... always!

8/10 Good

Sara, Chatsworth

Traveled with family
Liked: Staff & service
I Pay my own upgrade, I asked for, they changed 1500 dls for the up grade.
Response from Mariely on Jan 24, 2023
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

10/10 Excellent

Hugo

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Mariely on Jan 24, 2023
Estimado Huésped:Gracias por haber elegido Quinta Real Huatulco, valoramos mucho su encuesta y comentarios los cuales tomaremos inmediatamente como área de oportunidad ya que para nosotros nuestros clientes son lo más importante. Nuestra misión es crear experiencias memorables, por lo que para nosotros su tiempo y sus comentarios son valiosos, ya que siempre nos ayudarán a ser mejores cada día.¡Con gran placer!

10/10 Excellent

Harlan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and view
Stayed 1 night in Nov 2022

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply stunning, the photo of the entry does not adequately represent how beautiful it is. The suites all have a 180 ocean view and we had a bathtub with a window out to the Pacific. Staff was exceptionally attentive. It is a boutique hotel and there was a wedding that took all hands on deck one evening - restaurant was closed for an hour or two. The pool and beach are a bit of a trek but once you get there it is pure luxury. A shuttle can be called to take you back up to the room. Food options were good, with a restaurant by the pool and one near the lobby. Amazing stay

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel with the best service. Everyone was very nice and helpful.
Stayed 4 nights in Oct 2022
Response from Mariely on Oct 31, 2022
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello entorno.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!!

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a completely relaxing environment and we moved from the plunge pool in the room to the pool to the beach, could order our food and drink from any of them and absolutely loved it. The hotel arranged transportation if we needed it.
Stayed 1 night in Oct 2022
Response from Mariely on Oct 24, 2022
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

8/10 Good

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, they go out of their way to please. Only negative was that there was nothing on the private beach, no beds or anything.
Stayed 4 nights in Sep 2022
Response from Mariely on Oct 17, 2022
Estimado Huésped:Agradecemos mucho sus comentarios derivados de su estancia en Quinta Real Huatulco es un placer haber cumplido nuestra misión de crear experiencias memorables.Esperamos verle nuevamente en este su Hotel Quinta Real Huatulco, para seguir creando momentos únicos y extraordinarios …con gran placer!

10/10 Excellent

Ruvicela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es encantador mejor de lo que imaginábamos.El personal en general es muy amable y atento. Jairo te hace sentir como en casa.La comida es exquisita.Tiene una vista al mar privilegiada. Me encantaría regresar nuevamente.
Stayed 1 night in Sep 2022
Response from Mariely on Oct 17, 2022
Estimado huésped:Muchas gracias por haber elegido QUINTA REAL HUATULCO para pasar uno días en este bello lugar.Agradecemos el tiempo que se tomó en contestar la evaluación de nuestros servicios, asegurándole que continuaremos trabajando para que cada vez que vuelva con nosotros, los estándares de servicio y calidad sigan estando a la altura de sus expectativas y de la marca que con orgullo representamos.Esperamos verlo pronto¡Con gran placer!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place!
Pictures do not do it justice. The views from this place are amazing! Stayed in their King size suite with private pool and it was spectacular. The property is beautiful and the staff super friendly. This is my second time at this property and it was better the second time around because COVID had limitations as we all know. We had 2 minor issues and they were addressed adequately and with a friendly smile, as it should be.
Stayed 3 nights in Aug 2022
Response from Mariely on Sep 10, 2022
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day. We are here to serve you ... always!

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and super friendly staff
Stayed 4 nights in Aug 2022
Response from Mariely on Sep 10, 2022
Dear guest:First of all, we appreciate having answered the evaluation after your stay at Quinta Real Huatulco.Our mission is to create memorable experiences, so your time and comments are valuable to us, as they will always help us to be better every day.

6/10 Okay

Ivan

Traveled with family
Liked: Cleanliness, room comfort
Quinta Real Huatulco - Saldivia Family
Service was slow and there was not alot of people. Tiles falling off the pool. No coffee included in the rooms.
Stayed 4 nights in Jul 2022

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is a little bit outdated and needs some restoration, I will definitely be coming back since it is one of the best hotels in the area.
Stayed 6 nights in Jun 2022

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay at the Quinta Real! The staff was great and accommodating. They even surprised my spouse with a birthday surprise! The room was spacious and the views and the private pool were an added bonus!! The service and food in the restaurants excellent. They accommodated us when the weather delayed all flight out of Huatulco. A very nice destination for Huatulco!!
Stayed 2 nights in May 2022
Response from Carlos Márquez Director General Quinta Real Huatul on Jun 27, 2022
Dear Guest. Thank you for sharing your comments. I'm so happy to hear that you enjoyed a wonderful getaway Quinta Real style! I enjoyed reading the details you've shared regarding our service and the experiences you had while here. I hope you will have the opportunity to return in the not too distant future. Warmest Regards,

8/10 Good

Mauricio

Stayed 2 nights in May 2022