Ratings based on 856 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London

Great trip away, not-so-good hotel.

Posted Apr 5, 2017
Pros: The staff were very good, breakfast was good. Shower was good.
Cons: Tea/coffee facilities !! The pillows in the room were awful. We had bad necks for 4 days !! The hotel was rather dated and lights need replaced
Location: Location was dreadful. This is not the hotel's fault, of course. But there was drunks and people being very loud all though the night.
This was a last minute trip to Frankfurt due to my husbands business trip and we found (what I thought to be) a reasonable hotel. Not cheap, not expensive. The staff were very good, the rooms were clean, the breakfast was decent. However, I never saw the bar open, not once in 5 days. We arrived late on Friday evening and all we wanted to do was to just have a beer and then go to bed. But the bar wasn't open - not even on a Friday night. We had to go down the street to have a beer and the street and the area around wasn't particularly pleasant. We were right opposite the train station and I know that areas around train stations (in most places) are never particularly inviting. Back in our room, I was surprised & disappointed to find disposable cups for tea and coffee. The following morning, we had a cup of tea and coffee, yet lo-and-behold that evening, despite the room being cleaned/tidied, our tea/coffee was not replenished and our dirty disposable cups were still there. I was at least expecting to have clean cups and to have the tea/coffee/sugar replenished I had to sneak tea bags and milk from the breakfast area, along with two proper cups, so that we could have the facilities in our room. Unfortunately, this was the same situation for the 4 nights we spent there.
3 out of 5
by A verified traveler

Good location

Posted Mar 30, 2017
The hotel is not bad if 3 Star but with 4 star ...No Room is small ...Hot water wasn't working in morning time.... Breakfast​ is ok nothing special Overall it's good for one day
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 13, 2017 on Orbitz
Great hotel for short business stays. Friendly stuff, clean room, overall good quality for that price range.
4 out of 5
Recommended
for Everyone
by A verified traveler from brighton, england

very central - right next to hauptbanhof

Posted Feb 23, 2017
Pros: great value pretty good breakfast very friendly staff
good choice i stayed 3 nights perfect location for me
2 out of 5
by A verified traveler

NOT WORTH THE MONEY

Posted Feb 22, 2017 on Hotels
Don't be fooled, the hotel from the photos and description is far from what you get. On arrival the two receptionists were very awkward and not friendly, too busy on mobile phones. The decor of the hotel is very dated and can make you feel a little bit uneasy. The bedroom was a decent size but no double bed duvet in a double room. The bed was two singles pushed together and we had a single duvet each, don't even get me started on the pillow. We asked for more pillows and were straight up told no we don't have any spare to give. The bathroom was dirty, I don't think the shower door had ever been cleaned nor the shower head. Breakfast was okay but maybe turn the music down a little. No one likes a rave at 8am. Overall for my first trip to Germany this hotel didn't make it extra special so I wouldn't recommend it. Area is pretty rough too.
4 out of 5
by ABIOLA

very good

Posted Feb 17, 2017 on Hotels
very good
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Pros: close to the center of town
Cons: computer access downstairs in the lobby
Location: financial center, central station shopping etc
excellent staff, very helpful. Great breakfast, rates included.
4 out of 5
by Jessica

Posted Feb 8, 2017 on Hotels
Satisfied n xcellent location nxt to the main central train station.
4 out of 5
by Bernd

This traveler left a rating score only Posted Jan 19, 2017 on Hotels
4 out of 5
by Seth

Sufficient for a quick stay

Posted Jan 15, 2017 on Hotels
Close to the train station and clean. An older property with decent breakfast and decent wifi. Didn't amaze me but for a quick, last-minute stay it worked for my budget.