Ratings based on 538 Verified Reviews

3.6 out of 5
70% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

The Red Light District

Posted Sep 18, 2017
Pros: Staff was friendly
Cons: We woke up the second morning and the room smelled horrible, it was the sewer that had backed up somewhere down the line and made our room stink.
Location: Close to the train station but right in the middle of the Red Light District, decide from there what you want to do nearby.
We wanted a hotel close to the train station, which this one is, but no where on the Expedia website does it say that it is right smack in the middle of the Red Light District of Frankfurt. With that comes the type of people who hang out there and it made it very uncomfortable to walk to dinner with my wife. Luckily we only were staying two nights otherwise we would have bailed out quickly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Friendly staff, close to train station

Posted Aug 6, 2017
The staff were very friendly and the room just what I needed. Close to the train station so was perfect to recoup after a long flight. Very clean and comfortable with all the essential necessities.
Comment from Hotel Management
Aug 12, 2017 by GM Calrion Collection Hotel Frankfurt, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Best regards from Frankfurt Azfer S. Ismail GM
3 out of 5
by A verified traveler from Ottawa, Ontario

Posted Jul 19, 2017
Pros: Close to train station. The hotel was clean, and the A/C worked well.
The hotel was fine, but it's in the sex district. The street is very noisy, so we were glad we had a room on an upper floor. The sidewalk was filthy with broken bottles and urine. On the plus side, though, it's only a block from the train station, so it's extremely convenient if you're traveling by train and/or taking the train to the airport (it's just a 10 minute ride to the airport). There are decent restaurants and cafes one or two blocks from the hotel.
Comment from Hotel Management
Aug 12, 2017 by GM Clarion Collection HOtel Frankfurt, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Best regards from Frankfurt Azfer Ismail
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 14, 2017 on Hotels
5 out of 5
by mohamed

Very good hotel

Posted Jul 9, 2017 on Hotels
The hotel is very good location ,clean ,nice stuff
Comment from Hotel Management
Aug 12, 2017
Dear Mohamed, Thank you and we very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards from Frankfurt Azfer Sufi Ismail GM
3 out of 5
by Christopher

Nice Room But Terrible Area

Posted Jul 3, 2017 on Hotels
Good Points: The room is nice, small but well equipped. We started in room 201. Room was bright, clean, and has a really good shower. There is a vending machine in the room which has beer, water and sparkling wine. A beer is €3. Wine €6. It also has USB charging points which are very handy. Adequate Wi-Fi A 5 mins walk from the main train station. Bad Points: The hotel is situated in a very seedy red light area. There are strip clubs and god know whats else going on all around the hotel. Its very seedy, there can be a lot of people hovering around this area that can make you feel very uneasy. Its not the type of area a girl or group of girls would want to be alone in for very long let alone at night. You need to walk 5 mins in either direction before you get to what would be described as normal city life. The hotel is classed as a 4 star. Why, I'll never know. The reception and common areas need a drastic re-fresh, the bar area is not staffed, there is no restaurant, and no other facilities you would expect from a 4 star hotel. Verdict: We payed €59 per night, and for that price it was good value, as long as you know what the area is like and your comfortable with that then it represents ok value for money. The lack of facilities let the hotel down. But the rooms are better than the price point.
Comment from Hotel Management
Aug 12, 2017
Dear Christopher, Thank you for taking the time to post your comments regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Azfer GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Sketchy part of Frankfurt

Posted Jun 30, 2017
Hotel was nice, the rooms were small and clean. However the hotel was located in a very sketchy part of downtown. It was close to some major attractions but also close to a number of undesirable establishments.
1 out of 5
by Peter

Posted May 15, 2017 on Hotels
A truly terrible location
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location..close to the main station

Posted May 14, 2017
Worth what we pay for, perfect location so close to the main station and near Zeil too
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel close to hbf

Posted May 7, 2017
Hotel very close to city main station. A good spot for first timer to visit Frankfurt and the staff are great and helpful. They give good suggestion to food and information about the city.