Ratings based on 393 Verified Reviews

4.3 out of 5
76% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Burton on Trent

Excellent Hotel made a trip fantastic

Posted Sep 22, 2017
Pros: modern, clean and very comfortable bed with excellent and helpful staff.
Cons: nothing
Location: Went there to go to the motor show which was a 10 minute walk, however the train station was only 3 minutes walk.
Great trip to the Frankfurt Motor Show, saw this hotel on a previous trip and thought we would try it this time and we weren't disappointed, really really recommend this hotel to anyone travelling to Frankfurt. Very close to the Train station and 10 mins walk from the city centre.
Comment from Hotel Management
Sep 28, 2017 by Carolin - Roomers Host, Hotel Management
Thank you so much for your review Johnny! Hope to welcome you back soon! Best regards, Your Roomers Team
2 out of 5
by A verified traveler from Abu Dhabi

Room with defects

Posted Sep 9, 2017
I was given a room with a defected tablet. The tablet is required for everything including room service, I did report the fact to reception on my first day but surprisingly no action was taken to replace or fix the defected tablet. I raised the issue on my 2nd day with reception, no action whatsoever !! Maybe it's just me having high expectations from a poorly managed hotel. Note : I've stayed at the Roomers hotel in Baden Baden, the service was top notch. The only upside in this hotel was the concierge, top recommendations & very friendly !
Comment from Hotel Management
Sep 16, 2017 by Carolin - Head of Roomers Host, Hotel Management
Dear Mo, Thank you so much for your feedback. I am totally sorry that you´ve made some bad experience with an defected tablet. Of course we should have brought you another one or an alternative. I´d be very happy if you could send me an e-mail, so we could talk about your last stay. Thank you in advance! Your Roomers Host Carolin host@roomers-frankfurt.com
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Roomers - Frankfurt

Posted Sep 5, 2017
Hotel Staff is young and very hip. Might be hard at times to tell them apart from the guests that actually stay there.
Comment from Hotel Management
Sep 6, 2017 by Carolin - Head of Roomers Host, Hotel Management
Thank you for your review Ay-Dee!
4 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Very modern hote

Posted Aug 29, 2017
Good facilities and air conditioning. The service varied a lot and at our first breakfast service was poor, much better on the second day. Room not immediately available despite arriving 30 minutes after first check in. Excellent location but parking not well signed. We ended up parking at a public multi storey around the corner which turned out to be quite a bit cheaper, despite reception advising us it would be more expensive.
Comment from Hotel Management
Aug 30, 2017 by Carolin - Roomers Host, Hotel Management
Dear Henri, Thank you for your review! I am glad that you liked our facilities and that we met your expectations regarding the AC and the location. Of course, you can choose where your car should be parked. If you park with us your car will be insured. Additionally, you pay a flat rate of €25 per night. I hope to meet you back soon! Best regards from Frankfurt, Carolin Head of Roomers Host
5 out of 5
by A verified traveler

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Dear Guest, Thank you so much for your 5 star review! We hope to see you back soon! Best regards, Your Roomers Team
5 out of 5
by A verified traveler

Unique Hotel

Posted Jun 21, 2017 on Hotels
This is a very modern hotel with a unique atmosphere. Very helpful staff, close to the train station, clean.Biggest negative is difficult to find and signage very poor. It looks like an office building from the outside - not at all like a hotel. From train station cross street, turn right, go to third intersection, turn left and walk one block. At that intersection the hotel is on the corner on your right but you will not recognize it. You will think you are looking at an office building.
Comment from Hotel Management
Jun 23, 2017
Thank you so much for your feedback! We hope to see you back soon!
3 out of 5
by Walter

Posted May 30, 2017 on Hotels
AC didnt work
Comment from Hotel Management
Jun 8, 2017
Thank you very much for your review! Please inform the reception next time you stay with us, so we can solve any problem during your stay! Best regards, Your Roomers Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but staff is not welcoming

Posted May 2, 2017
Hotel is nice but they should train there staff to welcome there clients butter than this
Comment from Hotel Management
May 2, 2017 by Carolin - Head of Roomers Host, Hotel Management
Dear Guest, It´s sad to read a review like yours. We are always striving to do our best to make our guests happy. I hope there is any chance to welcome you back so we can prove you, that we can do better! Please contact me for your next booking via host@roomers-frankfurt.com. Until then, I remain with best regards, Carolin Head of Roomers Host
5 out of 5
by Tibor Lipovec from Swiss

amazing

Posted Apr 22, 2017 on Hotels
didn't want to go home
Comment from Hotel Management
May 2, 2017
So nice of you Mr. Lipovec! Hope to welcome you back soon! Best regards, Carolin Head of Roomers Host
3 out of 5
by A verified traveler from BC Canada

The price is not worth that much.

Posted Mar 15, 2017
Non-smoking room had smoke smell. Staff are good enough. The price at this season is too high.
Comment from Hotel Management
Mar 18, 2017 by Carolin - Roomers Host, Hotel Management
Dear George, Thank you for your review on Expedia! Unfortunately you had the impression, that the room smelled like a smoking room to you. Of course a non-smoking room has nothing to do with a smoking smell. I want to apoligize for that. In relation to the comment you wrote about the prices. Yes, the prices during the fair are much higher than usual. I hope to welcome you back at Roomers! We would be looking forward to have you here us our guest again. Best regards from Frankfurt, Carolin Head of Roomers Host