Ratings based on 1,158 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Location location

Posted Oct 19, 2017
Pros: Friendly staff, clean, great location.
Cons: Addition of a fitness centre
Location: Messe, Zeil
Great central location for anyone going to a Messe event, but also close the Zeil for shopping. Breakfast was comprehensive; staff are great. Only drawback is the lack of a fitness centre and there aren't any good value day-use fitness centres in Frankfurt to use as an alternative.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bedfordshire, UK

Convenient for station, river and many museums

Posted Oct 4, 2017
Pros: Proximity to train station and eating places.
Cons: The room wasn't as clean as we would expect, and looked a bit faded. It could do with repainting.
Victoria Hotel is just off the lively Kaiserstrasse, about 5 minutes walk from the main station. The old town is about 10 minutes walk in the other direction. There are plenty of eating places, of all kinds, within a few seconds walk. The room wasn't as clean as we would expect, and looked a bit faded. It could do with repainting. The breakfast was very good with plenty of choice. Our room was at the back, so no street view, but very quiet.
Comment from Hotel Management
Oct 18, 2017 by Guest Relation Manager, Hotel Management
Dear Peter, Thank you very much for taking the time to share your experience in such detail and for your nice words regarding our location, but I am very dissappointed to read that the room was not clean. Please rest asssured that the housekeeping department was consulted right after and appropriate measures were taken. I am however pleased to inform you that we are going to in repaint all the rooms until the end of the year. I really wish to welcome you back to the Victoria Hotel in Frankfurt, to give us the chance to improve your impressions and show you the pleasure of staying with us. Warm regards, Jessica Schnabel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
This was a reasonable hotel close to railway station and within walking distance of river and main historical and museum attractions.
Comment from Hotel Management
Oct 17, 2017 by Guest Relation Manager, Hotel Management
Dear Guest, Thank you very much for your feedback. I am very glad that you liked our location and sincerly hope to welcome you again very soon. Warm regards, Jessica Schnabel Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New South Wales

Very good Hotel

Posted Sep 29, 2017
Pros: Everything.
Cons: A finger sign to make it easier to spot.
Location: Vibrant area, close to shopping and restaurants.
Very good Hotel, very good value for money, staff friendly and helpful. Our room was very comfortable and very clean. The location for us was very good, 10-15 minute walk to the Main train station and 4.80 euros train ticket each to the airport, close to eateries and shops. We encourage anyone to stay here as we would again, without hesitation. W.M,
Comment from Hotel Management
Oct 17, 2017 by Guest Relation Manager, Hotel Management
Dear W.M., Thank you so much for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are all looking forward to your next visit already. Warm regards, Jessica Schnabel Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Pros: Small, friendly, walkable
Excellent staff!, very accommodating and helpful. T had a broken wrist.
Comment from Hotel Management
Oct 17, 2017 by Guest Relation Manager, Hotel Management
Dear Guest, Thank you very much for your friendly review. We pride ourselves on our service and I am so happy you got to experience that during your time with us. We all hope that your wrist is doing better and you will recover very fast. Please come and stay with us again soon. Warm regards, Jessica Schnabel Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Close to HBF

Posted Sep 10, 2017
Lovely small hotel very close to HBF so convenient for all travellers. More than adequate breakfast included in my reasonable tariff.
Comment from Hotel Management
Sep 13, 2017 by Guest Relation Manager, Hotel Management
Dear sally, Thank you very much for the lovely review. It was great to read that you could enjoy our central location as well as our hotel itself. The entire team is looking forward to welcome you back soon. Warm regards, Jessica Schnabel Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CR

Great location

Posted Aug 23, 2017
Conveniently located near train station, lots of shops and restaurants nearby. Nice room and clean
Comment from Hotel Management
Aug 25, 2017 by Sarah Panzer, Hotel Management
Dear Roberto Thank you very much for your nice feedback! We hope we can welcome you soon in Frankfurt again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Argyle, Texas

Posted Aug 23, 2017
We only stayed one night here but thoroughly enjoyed our stay. Great and safe location. Staff was friendly and helpful. They answered any questions we had about places to eat, things to see, etc. Breakfast was included in our stay and it was delicious! Would definitely stay here again!
Comment from Hotel Management
Aug 25, 2017 by Sarah Panzer, Hotel Management
Dear Stacia Thank you for the nice feedback, especially about the breakfast and our staff. We hope we can welcome you again in the not too distant future. Kind regards
2 out of 5
by Sheila

Sub-par acccomodations

Posted Aug 9, 2017 on Hotels
The mattress smelled bad (was covered only by a thin sheet - no mattress pad), we ran out of toilet paper and housekeeping never came, the exterior light was either burned out or we never found the switch. Very dark and scary going down the exterior half-flight of stairs in the dark. No instructions for the washer/dryer combo and we never got our clothes dry. The management company asked me to send an email stating all this, which I did and they never replied. Very disappointing.
Comment from Hotel Management
Aug 25, 2017 by Pamela Siskos, Hotel Management
Dear Sheila Thank you for your feedback. At the moment, we are going to replace all the mattresses. Usually, it is not our standard that the housekeeping does not change the toilet paper. You can always meet the front desk staff if there is something missing in the room, as for the light also. Regarding the laundry, you can bring down your clothes in the morning (there is always a laundry bag in the closet) and the housekeeping will do it as fast as possible. We hope that these issues will not keep you from returning to us in the not too distant future. Kind regards Sarah Panzer
4 out of 5
by Elizabeth

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by Pamela Siskos, Hotel Management
Dear Elizabeth Thank you for the nice feedback. We hope to welcome you again in the not too distant future. Kind regards Sarah Panzer