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Reviews of Victoria Hotel

Victoria Hotel
Elbestrasse 24-26, Kaiserstrasse 59, Frankfurt, HE

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 1003 reviews" "
Rating 8 - Good. 404 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shariffa

Traveled with group
Liked: Staff & service, property conditions & facilities
Walking distance to shopping and the Christmas Market
Stayed 1 night in Dec 2023

6/10 Okay

Sebastien

Business traveler, Traveled with partner
Liked: Staff & service
very bad part of town, one of worst in Germany
Stayed 3 nights in Jan 2024

8/10 Good

Alaa, Fairfax

Business traveler
Liked: Staff & service, amenities
Nice and clean with good breakfast, 5 min walk to the main train station. One bedroom size is quit small.
Stayed 1 night in Jan 2024

8/10 Good

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the low price. One downside is the surrounding area- a lot of homelessness, and as it’s a nightlife spot, we had to avoid multiple patches of vomit on the pavement that were yet to be cleaned up. Area didn’t feel unsafe- just not particularly pleasant. Wouldn’t be opposed to staying here again myself, but wouldn’t return with my young daughter. Also, the rooms are not soundproof, as the hotel ‘family friendly’ section describes.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond helpful and friendly. I truly appreciated the boutique feeling of the hotel. Very cute and conveniently located near the train station.

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond excellent, helping these two weary travelers. Hotel was extremely comfortable and well designed and two blocks from the station. I didn’t give 5 stars for the area only because it was very trashy, although we felt perfectly safe. But then when we left it was 5:30am on a Sunday so maybe street crews clean up later.
Stayed 1 night in Dec 2023

4/10 Poor

Alan

Traveled with group
Liked: Cleanliness, staff & service
Incredibly low beds, and a very, very narrow shower door that makes it hard for larger people to accesss. Air con not working.
Stayed 2 nights in Nov 2023

10/10 Excellent

Birhane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brake fast is not included may be due to booking process, that was a bit confusing for me
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente relación precio-calidad.
Excelente ubicación cerca de la estación central de Frankfurt, habitaciones chicas pero muy cómodas. Muchos bares y restaurantes cerca.
Stayed 1 night in Nov 2023

8/10 Good

ANTHONY

Liked: Cleanliness
The shower was troublesome
Stayed 1 night in Nov 2023

10/10 Excellent

Aeliouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made my stay very enjoyable. Will definitely stay again. Nichole and Laura great staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Dagmar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. You need to know, that the area is different. It looks worse than it is. I'm from that City, so I know the deal.
Stayed 3 nights in Oct 2023

10/10 Excellent

Oscar

Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property but our room overlooked a back lane.
Stayed 1 night in Oct 2023

8/10 Good

Annlaug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very good. My room was small but very comfortable for a solo traveller like me and very well furnished. It was very quiet and peaceful. I felt absolutely safe in my room. Like all of Frankfurt, the area does not feel safe once you're out on the street. Many homeless, poor and struggling people are in the area, and unfortunately, this makes the area feel much less safe. I stayed in at night being a solo female traveller. I felt bad to see the vast social differences in Germany right now. I wish these people in the street could be helped. But during the day, with some care, I felt okay to do stuff outside. But yes, safety is an issue in Frankfurt right now.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun view
Great room and the view of the market was fun!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
as in the title
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off the Main Street
Stayed 3 nights in Sep 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, comfortable hotel.
Our room was not as big as the one in the photo, but it was clean, everything worked and the bed was comfortable. The shower was great too. Lots of restaurants just around the corner. Very convenient, 10 min walk from the main station.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexander

Stayed 1 night in Sep 2023

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to main station & easy walk to the old town. Helpful friendly staff made for an excellent stay in Frankfurt
Stayed 2 nights in Sep 2023

8/10 Good

Charles, Kirkland Wa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for a hotel close to the train station for an overnight. Like most areas around the train station not the best. But the hotel was nice with a very friendly and helpful staff.
Stayed 1 night in Sep 2023

8/10 Good

David, Newcastle Emlyn

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel really central. This makes it noisy in the area which is not really a problem unless you have to have open windows. Plenty of bars and restaurants near by and close to the main station. Everything works. Beds ok but could be better
Stayed 1 night in Sep 2023

10/10 Excellent

Marina P

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to train station. Super clean.
Stayed 1 night in Sep 2023

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one side of the block was gentrified and the other one wasnt. that divide made the street feel unsafe and dirty at moments but i didnt experience any bad situations in the vicinities personally. great experience otherwise

8/10 Good

Alireza

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good Bedding was not clean
Stayed 3 nights in Aug 2023
Response from Vicky H. on Aug 11, 2023
Dear Alireza,Thank you for your stay and positive review.We will discuss this with our housekeeping and will focus this. Hope to see you againkind regards

8/10 Good

Timothy

Traveled with partner
Liked: Amenities
Great breakfast at a good price!
Stayed 3 nights in Jul 2023

8/10 Good

Jingmei

Stayed 1 night in Jul 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Adnan

Stayed 2 nights in Jul 2023

10/10 Excellent

Danai

Stayed 1 night in Jul 2023

8/10 Good

Eric, SPARTANBURG

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and only stay here when in Frankfurt. The staff is always helpful and often go beyond the expected. I would highly recommend for short stays, especially if using the Hauptbahnhof for travel. I will add however, and this has nothing to do with the hotel itself, that the Frankfurt authorities are not properly managing this area of their city. When I began coming to Frankfurt this was a sparkling clean area. Today, there are still nice restaurants and wonderful accommodations like the Victoria, but they are allowing undesirables to congregate on the street during the day and night and leave trash and make unnecessary noise.
Stayed 5 nights in Jun 2023

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Angel

Liked: Property conditions & facilities
Disliked: Cleanliness
My bed was not clean. Hair and nails from someone else.
Stayed 2 nights in Jun 2023

8/10 Good

Paraskeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Gurmail

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and cleaning. Close to center!
Stayed 8 nights in May 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alan

Stayed 2 nights in May 2023

10/10 Excellent

Oswaldo

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Libin

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the train station
Stayed 1 night in Apr 2023

10/10 Excellent

Mary-Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and great position
Great stay due to the fantastic staff particularly Nadin who went above and beyond when I hurt my head. She was immediately generous, compassionate and practical in her response to help. The breakfast was great and the staff member in the dining room was also very attentive, efficient and thoughtful. The room was a single so small, but very clean and comfortable. The hotel was very well situated within walking distance to the main station.
Stayed 1 night in Apr 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staffs are very helpful and the catering staffs are showing their hospitality to welcome and serve the guests
Stayed 2 nights in Mar 2023

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very neat and friendly hotel. We arrived earlier and they provided us earlier checkin without additional charges. Good location, super convenience , 5 mins walk to the central station
Stayed 1 night in Apr 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Would recommend
Really nice room! Beautiful historic building, rooms are nicely renovated. Location is very close to main station and loads of restaurants steps away. We did not feel unsafe in the area but since it is close to the main station, just need to be aware of your surroundings. Was able to walk to all main tourist attractions. Breakfast was good too and staff were very kind. Would recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jessica

Stayed 3 nights in Mar 2023