Outdoor pool
Check availability

Reviews of Mercure Grand Hotel Seef

4 out of 5
Mercure Grand Hotel Seef
Road 2827, Po Box 18084, Manama

Reviews

8.2

Very Good

Rating 10 - Excellent. 70 out of 164 reviews" "
Rating 8 - Good. 57 out of 164 reviews" "
Rating 6 - Okay. 19 out of 164 reviews" "
Rating 4 - Poor. 9 out of 164 reviews" "
Rating 2 - Terrible. 9 out of 164 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jassem

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The smill of the lobby and the coradors are really bad. Limited plugs and not Gulf standards Unavailability of towels and when provided it was dirty damaged as if it s used Entering room without permission Remote control for TV was not available Praying rug was not available Slippers were not available Floors were sticky Some windows cannot be closed The only good things I can say are the room was big and the bill boys were fantastic
Stayed 2 nights in Feb 2024
Response from Khalifa Mohamed on Mar 29, 2024
Dear Mr. Jassem,Thank you for taking the time to tell us about your experience at Mercure Grand Seef Hotel ! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Seef , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khalifa Mohamed Front Office Manager

10/10 Excellent

Mudassir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and homely feel. Restaurant at bottom floor was great as well
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very very nice specially the Manager & if I’ll visit again Bahrain I will recommend this Hotel
Stayed 1 night in Dec 2023
Response from Khalifa Mohamed on Dec 19, 2023
Dear guest , We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

10/10 Excellent

nassir

Stayed 1 night in Nov 2023
Response from Khalifa Mohamed on Dec 19, 2023
Dear guest, We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

8/10 Good

Waleed

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It was a nice stay
It was fine, however there is a change in hotel management and in pst the service use to be better than current management
Stayed 5 nights in May 2023
Response from Mohamad Qotb Duty manager on May 25, 2023
Dear Mr.Waleed Thank you for your feedback , it is always pleasure to receive a positive feedback from our beloved guests , we will make sure to share your valuable opinion with the teamwe wish to see you another time soon .

10/10 Excellent

Hanadi

Stayed 2 nights in Feb 2023
Response from Mohamad on Apr 25, 2023
Dear Ms. Hanadi, We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

6/10 Okay

Fahad

Liked: Cleanliness, room comfort
It is ok
It was ok , the room size is big but I have to remind them every day to clean the room
Stayed 4 nights in Dec 2022
Response from Khalifa Mohamad on Dec 30, 2022
Dear Mr.Fahad, بعد التحیة نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا ميركيور جراند السيف. نحن نأسف أن تجربتكم لم تحظى التوقعات الخاصة بكم. لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھا نحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريب مع خالص الشكر و التقدير -- خليفه محمد مدير المكاتب الاماميه

8/10 Good

hanadi, Dollard Des ormeaux

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure Hotel is a very good hotel, clean,room is big ,friendly stuff specially the concierge .the location of the hotel is very convenient because it's in the middle of the two big mall of Bahrain ( seef mall and city center). There's only one negative thing they don't have shampoo and conditioner even they mention it in the room amenities but they have body lotion. I had to go and buy shampoo and conditioner. Definitely im coming back i really enjoyed my stayed there.
Stayed 2 nights in Sep 2022
Response from Khalifa Mohamed Front Office Manager on Oct 11, 2022
Dear hanadi , We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

10/10 Excellent

khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mercure Team on Aug 17, 2022
Dear Valued Guest, Thank you for your comments Looking forward to see you soon. Best Regards

8/10 Good

Assem

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel is not so bad, not cheap though. But the staff isn’t keeping up. Room service never answered. Reception isn’t always available. Parking is very very bad (small, and hard to reach the entrance).
Stayed 2 nights in May 2022
Response from Khalifa Mohamed on May 9, 2022
Dear Mr. Assem, Thank you for taking the time to tell us about your experience at Mercure Grand Seef Hotel ! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Seef , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khalifa Mohamed Front Office Manager

8/10 Good

nassir

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Shooing trip with the family
Perfect Location walking distance to seff and AlAli malls and 5 min drive to city center mall 15 min to MODA mall and the Avenues Friendly staff Water gas smell is now better than before Sofabed is not comfortable Some maintenance is needed There is a kitchen but not equipped.
Stayed 3 nights in Mar 2022
Response from Khalifa Mohamed on Mar 24, 2022
Dear Mr. Nassir, We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

8/10 Good

Jennifer Lynne

Liked: Staff & service, amenities, property conditions & facilities
The room was very spacious and lovely. The front desk staff very nice and helpful.
Stayed 3 nights in Feb 2022
Response from Khalifa Mohamed on Mar 8, 2022
Dear Ms. Jennifer , We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

8/10 Good

Ahmad, Sura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok for a one night stay
Not the best, but ajove average cleanliness and friendly staff. Weirdest thing was no lights in the room, just table lamps. Very simly lit room and living area.
Stayed 1 night in Dec 2021
Response from Khalifa Mohamed on Dec 18, 2021
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Seef - All Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Waleed

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel was nice, the room was large and coozy, the area is near to everything
Stayed 2 nights in Nov 2021
Response from Khalifa Mohamed on Nov 11, 2021
Dear Mr. Waleed , We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalifa Mohamed Front Office Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DREADFUL AND IRRESPONSIBLE
Dreadful bar and entertainment unless you are a 'local'. Do not visit as a single female. No free fruit platters can apologise for the poor behaviour i observed. Hotel should be ashamed for tolerating such irresponsible actions.
Stayed 2 nights in Sep 2021
Response from Khalifa Mohamed on Oct 5, 2021
Dear Valued Guest , Thank you for taking the time to tell us about your experience at Mercure Grand Seef Hotel ! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Seef , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Cleanliness
يحتاج الى تجديد من ناحية الاثاث
Stayed 3 nights in Sep 2021
Response from خليفه محمد on Oct 5, 2021
السید محمد بعد التحیة نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا ميركيور جراند السيف. نحن نأسف أن تجربتكم لم تحظى التوقعات الخاصة بكم. لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھا نحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريب مع خالص الشكر و التقدير -- خليفه محمد مدير المكاتب الاماميه

8/10 Good

GHAITH AL RHMAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was OK
Stayed 1 night in Sep 2021
Response from Mercure Team on Sep 19, 2021
Dear Mr.Ghaith, We very much appreciate your comments regarding your stay at Mercure Grand Seef Hotel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in May 2021
Response from Mercure Team on Jun 16, 2021
Dear Valued Guest. Thank you for your review and looking forward to welcome you again

6/10 Okay

V V Satyanarayana

Stayed 2 nights in Jan 2021
Response from Mercure Team on Jan 21, 2021
Dear Valued Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Aref

Stayed 1 night in Sep 2020
Response from Mercure Team on Nov 1, 2020
Dear Mr Aref, Greetings from Mercure Grand Hotel Seef Bahrain, Thank you for your review and will share it with our hotel Staff. Best Reagrs

10/10 Excellent

KARIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Aisha

Traveled with family
Disliked: Staff & service
Several time we come to Mercure and has been same issue no change of the badness check in and lots of delay with poor management.
Stayed 1 night in Jan 2020
Response from Ehab Mustafa (Front office manager) on Feb 5, 2020
Dear Ms. Aisha, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards.

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel near Malls
Great buffet dinner and breakfast, nice staff, clean spacious rooms.
Stayed 1 night in Jan 2020
Response from Mercure Team on Jan 13, 2020
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Seef - All Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
first and last time
Food was very bad, main restaurant had a filthy smell. I had food poisoning 1 hour after dinner.
Stayed 1 night in Nov 2019
Response from Mercure Team on Nov 17, 2019
Dear Sir/Madam, Thanks for taking the time to share your feedback regards your recent stay experience with us and it was a pleasure meeting you upon departure and listening to your valued comments, as i have assured you all your comments has been taken into our consideration and addressed to concerned department head for improvement and taking the right action. Once again thank you and thanks for choosing Mercure grand hotel al seef

10/10 Excellent

Ahmad, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked very much the location , visible , it’s accessibility plenty of parking locations adjacent to 2 malls and many restaurants in one of the most modern location in Bahrain . It’s rooms are suite style , very spacious and not too crowded
Stayed 2 nights in Sep 2019
Response from Mercure Team on Oct 1, 2019
Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Seef - All Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Hussain

Liked: Staff & service
Disliked: Cleanliness
Need improvement
The furniture is old and new renovations as well as the bathroom Room service is not up to level I used to have before Location is best near to Seef mall and other local facilities
Stayed 2 nights in Jun 2019
Response from Mercure Team on Aug 13, 2019
Dear Mr. Hussain, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Mercure Team on Aug 13, 2019
Dear Valued Guest, We very much appreciate your feedback regarding your stay at the Mercure Grand Hotel Seef - All Suites. It is always a pleasure to receive positive feedback. Sincerely,

10/10 Excellent

ali, Qatif

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel as it is close to 3 malls as well as restaurants. It is good for families however they have limited & tight parking lot.
Stayed 2 nights in Jun 2019
Response from Ahmed Abdelraheem on Jun 25, 2019
Dear Mr Ali, Thank you for choosing Mercure Grand Seef Hotel, and we appreciate taking the time share your experience, we are glad that you have enjoyed your stay and looking forward to welcome you soon again. Sincerely yours

4/10 Poor

Verified traveler

Disliked: Cleanliness
The property looks nice from outside and inside on the ground floor. Its close to major shopping malls in Manama. The staff is polite and helpful. However, it is disappointing when you stay in it for a few days: First, cleanliness is a problem, a patch on the lounge desk pad and the lounge pillow as well as dirty floor, they need a cleaning supervisor who goes over the cleaning process and makes sure everything is up to the Mercure standards as I stayed in Mercure hotels in other countries, its very different. Second, I had a leaky water boiling pot (luckily I wasn't electrocuted), the staff managed to change it. Third, the fridge was freezing all the time which ruined the food I bought despite multiple attempts of the staff to fix it. My advice to the managers of this property is look around and find out how hotels at the same level are being managed and cleaned in neighbouring countries (or even the same country).
Stayed 4 nights in Jun 2019
Response from Ahmed Abdelraheem on Jun 25, 2019
Dear Sir/Madam, Thank You for Choosing Mercure Grand Hotel Seef during your recent visit to Bahrain , we highly appreciate your efforts to share your feedback. I do assure you that we have taken in considerations your comments to enhance your Accommodation experience in coming future. Sincerely yours

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ideal location for singles, families, and friends. Next to the main malls and restaurants.
Stayed 3 nights in May 2019
Response from Ahmed Abdelraheem on May 21, 2019
Dear Sir/Madam, Greetings, Thank you for choosing Mercure Grand Seef Hotel, and we appreciate taking the time share your experience, we are glad that you have enjoyed your stay and looking forward to welcome you soon again. Sincerely yours

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel 8 years ago and it has gone downhill considerably. Check in took over a half hour.- and then it took another 30 minutes for them to bring our bags (they brought the wrong ones) We asked for 2 big bottles of water, they brought small ones.. the floors in the rooms are sticky and there is an overbearing odor of cheap air freshener covering up a stale smell.
Stayed 1 night in Apr 2019
Response from Ahmed Abdelraheem on Apr 30, 2019
Dear Sir/Madam, Thank You for Choosing Mercure Grand Hotel Seef during your recent visit to Bahrain , we highly appreciate your efforts to share your feedback. I do assure you that we have taken in considerations your comments to enhance your Accommodation experience in coming future. Sincerely yours

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2019
Response from Mercure Team on Apr 30, 2019
Dear Sir/Madam, Thank You for Choosing Mercure Grand Hotel Seef during your recent visit to Bahrain , we highly appreciate your efforts to share your feedback. I do assure you that we have taken in considerations your comments to enhance your Accommodation experience in coming future. Sincerely yours

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I always book the 2 bedroom suite when I go with my family. Reasonable prices, clean, and very close to almost everything.
Stayed 1 night in Apr 2019
Response from Mercure Team on Apr 25, 2019
Dear valued guest, Greetings, Thank you for your feedback and we will share it with our staff. Best Regards

10/10 Excellent

SATISH

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
Everything was good about this hotel except service.
Stayed 3 nights in Dec 2018
Response from Ahme on Jan 18, 2019
Dear Sir, Thank you very much for your comment and looking forward again to welcome you. Best Regards

10/10 Excellent

Hrishabh, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was perfect. Went to meet clients. Food, ambiance and location are all perfect!
Stayed 1 night in Dec 2018
Response from Ahmed on Jan 18, 2019
Dear Sir, Thank you very much for your comment and looking forward again to welcome you. Best Regards

10/10 Excellent

Rodney, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.excellent hotel and would recommend to everyone The hotel was very clean, staff freindly and very helpful. restaurant was excelllent
Stayed 3 nights in Oct 2018

8/10 Good

Muhammad Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Good location 5 minutes walk from Seef mall, staff
Good location 5 minutes walk from Seef mall, staff is very accommodating and attentive. Good breakfast too with Nespresso Coffee. Negatives are 1.5 BD for one can of Pepsi from the mini bar. Mini bar is very expensive. Also, pillows are not comfy.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel with friendly & helpful staff
I booked this hotel for location. It is an older hotel yet remains in very good condition. Large comfortable suite rooms. Great quality of hotel with friendly and helpful staff. Excellent choice of breakfast. Also a great transfer service available (at a fair price) from airport to hotel. Very good overall value.
Stayed 2 nights in Jul 2018
Response from General Manager on Aug 4, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter De Bondt General Manager Mercure Grand Hotel Seef

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bahrain trip
Kuma in the breakfast room was very pleasent and attentive
Stayed 2 nights in Jul 2018
Response from General Manager on Aug 4, 2018
Dear Edward, Thank you for taking the time to share your feedback regarding your stay with us. We hope to welcome you back to Mercure Grand Hotel Seef very soon! Sincerely, Peter De Bondt General Manager Mercure Grand Hotel Seef

6/10 Okay

Wafa, Safwa, Saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I had an incident that drunk couple rang my bell many times at 6 am, and when they opened the lady rushed inside, she said it is her room
Stayed 1 night in Jul 2018
Response from General Manager on Jul 13, 2018
Dear Wafa, Thank you for sharing your experience. I am sorry that your experience did not meet your expectations and allow me to express my sincerest apologies for that. Please note that this problem was an exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Bahaa

6/10 Okay

khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Yasser Bahaa on May 23, 2018
Dear Khaled, Thank you for taking the time to share your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As our aim is to ensure you are fully satisfied with our services and facilities, we would highly appreciate if you could send us your feedback about the points we need to improve in order to make your next stay an excellent one. Thank you again for sharing your experience and we are looking forward to welcoming you back soon at Mercure Grand Hotel Seef. Sincerely, Yasser Bahaa General Manager Mercure Grand Hotel Seef

6/10 Okay

Unpack

Liked: Cleanliness, staff & service, property conditions & facilities
I would have rated it higher but the non-smoking room I stayed in smelled like smoke. The people staying on my same floor level were most definitely smoking but nothing was done about it. Otherwise the room was spacious and breakfast was lovely.
Stayed 2 nights in May 2018
Response from Hotel General manager on May 15, 2018
Dear Sir, Thank you for your review and we do apologise as some other suite was smoking in Non Smoking floor. We wish that in your next experience you will have better experience and we will have full mark rate . Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. .
Stayed 1 night in Apr 2018
Response from YB on May 5, 2018
Dear Mercure Valuable Guest , Warm greetings from Mercure Grand Hotel Seef Thank you for your review about our hotel , We are glad that you enjoyed your stay at Mercure Grand Hotel Seef. Waiting to welcome you again very soon. Sincerely, Yasser Bahaa General Manager Mercure Grand Hotel Seef Yasser.bahaa@accor.com

6/10 Okay

Ayyaz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A good all round stay
Overall an excellent location and good hotel with friendly staff. We had numerous issues with our room but these were sorted eventually. The hotel is showing signs of age but is maintained and functional. If you after a good location and an above average hotel this could be ideal.
Response from Yasser Bahaa on Mar 26, 2018
Dear Ayyaz, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Bahaa General Manager Mercure Grand Hotel Seef

10/10 Excellent

Max, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best service ever
I have never been to a hotel no matter how many stars that has had better service than this one. The hotel itself is more than I expected, but the service and kindness made my experience feel like my own family owned the restaurant. I will definitely recommend this to anyone and be going back many times.
Stayed 15 nights in Dec 2017
Response from General Manager on Jan 17, 2018
Dear Max, Thank you for your fantastic review of your recent stay with us. We feel very privileged from knowing you found our staff very kind and you considered us like your own family. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommendations and we are looking forward to welcome you again soon at Mercure Grand Hotel Seef. Sincerely, Yasser Bahaa

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
Excellent stay overall. Best value for money in Bahrain. Convenient location. Easy in. Easy out. Good parking.
Stayed 1 night in Sep 2017
Response from Yasser Bahaa on Sep 24, 2017
Dear Wayne, Warm greetings from Mercure Grand Hotel Seef , Thank you so much for that awsome review , we are delighted to know that you had an excellent stay with us. I will share your review with our Team , and we wait to welcome you soon. Best Regards Yasser Bahaa General Manager Hotel Mercure Grand Seef

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Recieption is great and room was amazing.
Response from General Manager on Feb 28, 2017
Dear Yousef, Thank you for the great review of our hotel and positive feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yasser Bahaa General Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel & nice design, good service
Hotel location
Response from General Manager on Feb 26, 2017
Dear Mohammad, Thank you for the great review of our hotel and positive feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yasser Bahaa General Manager

10/10 Excellent

Anne, Australian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near huge shopping mall
Our stay was terrifific!! We had a great suite, the place was quiet, clean and staff were super-friendly. Breakfast was good too!! I will stay again!!!
Main room
Bedroom
Response from General Manager on Jan 26, 2017
Dear Anne, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Bahaa General Manager