Ratings based on 88 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Yousef

Posted Feb 26, 2017 on Hotels
It was amazing. Recieption is great and room was amazing.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Yousef, Thank you for the great review of our hotel and positive feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yasser Bahaa General Manager
5 out of 5
by Mohammad

Very clean hotel & nice design, good service

Posted Feb 24, 2017 on Hotels
Hotel location
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Dear Mohammad, Thank you for the great review of our hotel and positive feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yasser Bahaa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australian

Lovely hotel near huge shopping mall

Posted Jan 19, 2017
Our stay was terrifific!! We had a great suite, the place was quiet, clean and staff were super-friendly. Breakfast was good too!! I will stay again!!!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Anne, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Bahaa General Manager
3 out of 5
by Wael

Posted Jan 13, 2017 on Hotels
Room was ok, Have an issue with the toilet, Sorted out fast. Room is huge but light is very yellow and dark. Bed Sheets are more into polyester and not cotton. Hotel refused to give me an invoice claiming that I should get it from Hotels.com, They promised to come back to me yesterday after they check with reservation dept. but never did. Will not be back again for sure.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Wael, Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Seef. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Bahaa General Manager
5 out of 5
by Asif

Great hotel, great location!

Posted Jan 2, 2017 on Hotels
Stayed in the 2-bed suite - lovely size, separate (huge) bathrooms, kitchen, dining area and lounge. Very friendly staff, especially helped my wife with her gluten-free and dairy-free requirements at breakfast. Superb location, right next to Al Aali and Seef malls, plus great restaurants like Ninos and Cafe Lilou. Would definitely recommend to stay again!
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Dear Asif, Greetings from Mercure Grand Hotel Seef. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback and to know that you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Bahaa General Manager
4 out of 5
by Hussein

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Hussein, Thank you for taking the time to review our hotel. We hope to welcome you back to Mercure Grand Hotel Seef very soon! Sincerely, Yasser Bahaa General Manager
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Valuable Mercure Guest, Thank you for taking the time to share your feedback regarding your stay with us. We hope to welcome you back to Mercure Grand Hotel Seef very soon! Sincerely, Yasser Bahaa General Manager
4 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Dear Valuable Mercure Guest, Thank you for taking the time to share your feedback regarding your stay with us. We hope to welcome you back to Mercure Grand Hotel Seef very soon! Sincerely, Yasser Bahaa General Manager
3 out of 5
by abdulla from Saudi arabia

not perfect stay

Posted Feb 28, 2016 on Hotels
good in general. The room was not cleaned properly prior to my check in. I found some bloods on the pelow and blanket.
Comment from Hotel Management
Jun 18, 2016 by Mercure, Hotel Management
Dear Abdulla, Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Seef / All Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologize again that we fell short with our services on your previous stay and and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Bahaa General Manager Mercure Grand Hotel Seef
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh Ksa

Nice friendly hotel

Posted Feb 11, 2016
Feel like home as result of staff excellent service by all means and location of hotel make it the best choice and family friendly hotel with excellent Restutrant choice as well
Comment from Hotel Management
Feb 16, 2016 by General Manager, Hotel Management
Dear Dave, Greetings from Mercure Grand Hotel Seef! We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Seef / All Suites. It is always a pleasure to receive positive feedback and to know that you enjoyed our hotel and your stay was excellent one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Bahaa General Manager Mercure Grand Hotel Seef