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After so many bad experiences as a white western man in North Vietnam, either as tourist or business, this p!ace was a lovely surprise. Staff were wonderful and the food is first rate. Ha Long is a building site for a few more years and its nice to be able to get some peace and quiet.
Very cheerful & experience staff in the hotel. Not only at the reception. The 14th level restaurant & the housekeeping team are equally good. It's a good stay. To mention the reception staff Lucy/Huyen is very patience & experience, Groom her & she has the potiential. Kudos to the team.
Overall, it was fine. But the activities were quite boring and stretched out too long. The trip is nice, but too boring, with not much to do. I wish they would condense all of the experiences into just 1 day because it's absolutely possible to see and do everything in a day. Both days, we spent over ...
Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage ...
Staff was helpful with tour info and helpful with all questions. They upgraded us to a bay view room and it was extremely amazing. One of the nicest rooms I have ever stayed in. The location was just amazing as well. The breakfast buffet and restaurants are great. The roof top pool has views of the ...
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