Ratings based on 105 Verified Reviews

4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Nice and clean hotel with a very friendly staff

Posted Sep 1, 2017
Try the restaurant , both breakfast and dinner buffet are good too
2 out of 5
by A verified traveler from Melbourne

Overpriced and nowhere as good as it appears

Posted Aug 22, 2017
Don't be fooled by the photos, this place looks great when you first check in, with huge rooms and a great looking pool, but the cracks soon show. Has clearly not been upgraded or well maintained for a long time, and basic services break down constantly (e.g. Wifi and TV reception are unreliable, phones crackle and are almost unusable, outdated keycard systems break down constantly - I had to have my card replace multiple times). Food at the restaurant is poor quality and appears to have just been reheated. Bar service is sloppy- expect to wait up to 20 mins for a way overpriced drink. The pool would've been fantastic, if it weren't for the fact that it is often taken over by school groups. I never once saw the pool bar staffed. Many of the staff are quite rude, and will leave you standing there for 10 minutes while they chat with one another. The majority have extremely limited English, to the point that it can take another 10 mins to explain that you would like to use an advertised service. Security is clearly also an issue - on multiple occasions, there were guests screaming in the hallways and in the restaurant, with no staff moving to defuse the situation. Children running through the halls unsupervised can also be an issue. I've stayed in a lot of hotels in Vietnam. This was by far the worst, and one of the most expensive. I will not be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Descent hotel near by the beach.

Posted Jul 6, 2017
Pretty much room, staff, meal is great. Except I noticed the bathtub got stained it look gross, bathroom door was awful damaged before I check-in. The water doesn't drain quick at the shower area.
4 out of 5
by Timothy

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
4 out of 5
by biz travel from halong

my stay

Posted Jun 2, 2017 on Hotels
overall experience is ok.1km short walk to Halong park. friendly hotel staff. opposite right side of hotel have local drinks during the night walk all the way to Halong park u have outdoor local drink stalls and pubs
1 out of 5
by A verified traveler from Australia

Unpleasant stay at this hotel

Posted May 22, 2017 on Wotif
Unfortunately there were a lot of problems here. We purchased an upgrade to a suite hoping to spoil ourselves and we were left with a few problems. Dirty room, sheets, broken fridge. The pool was closed. There was no pool bar like advertised, not that it mattered with a closed pool. There were children running up and down floor screaming and yelling. When we asked for help with these problems we were met with staff that couldn't understand or speak English well. No one was willing to help us or try to fix anything. Then we were charged for 2 waters that were stated were complimentary. We ended up visiting the Local hostel.... which ironically enough was more comfortable with great service and staff that spoke and understood English thoroughly.... which is a small but appreciative gesture in a foreign country. There was no help with local tours from this hotel. We just felt a little isolated. Note to Anyone looking or hoping for a nice stay, you won't find it here unfoerunately. The local hostel we very much recommend.
5 out of 5
by Stefan

This traveler left a rating score only Posted May 15, 2017 on Hotels
4 out of 5
by Annie

This traveler left a rating score only Posted May 5, 2017 on Hotels
5 out of 5
by Yuki

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
4 out of 5
by Anne

Dinner Buffet

Posted Mar 4, 2017 on Hotels
Friendly staff and lovely buffet available for dinner.