Ratings based on 1,275 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Perfect

Posted Jul 25, 2017
Great location, excellent service and staff and amazing breakfast.
Comment from Hotel Management
Jul 31, 2017 by PedroMCosta, Hotel Management
Dear Guest, It was a pleasure to read your kind review about your stay at the Avenida Palace. Thank you for your time and for your comments on our location and on our breakfast which you found to be amazing. I was also very pleased with your remarks on our service and staff and will share it with the entire team. I look forward to welcoming you on return visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Superb location next to the main square.

Posted Jul 16, 2017
Pros: Everything.
Very helpful and attentive attentive staff. rooms spotlessly clean so all credit to Housekeeping staff.Breakfasts are lavish and relaxing - served between 7am and 11am so no need to get up early. The hotel is ideally located with both very good upmarket and more touristic restaurants within easy walking distances. We would certainly stay here again for a short city break.
Comment from Hotel Management
Jul 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, We are delighted to read your kind comments on your visit to the Avenida Palace. It is our goal to exceed our guests' expectations and so, we are thrilled to know how highly you valued your experience. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Excellent location near many of the top sights in Lisbon. Breakfast that was included was nice. Service from all areas was courteous and helpful. The room had a nice view and was clean and pretty big.
Comment from Hotel Management
Jul 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for choosing to stay at the Avenida Palace and for taking the time to write your kind review. I was delighted to know that you found our location excellent and our service courteous and helpful. It will be a pleasure to share your comments with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
The best hotel during my trip to Portugal, the room was available, the staff was friendly to Americans, the breakfast was amazing!!
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such kind comments about our hotel, our staff and services. I was delighted to know how much you enjoyed your stay with us. It will be a pleasure to welcome you back the next time you visit Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

I like this hotel very much!

Posted Jul 8, 2017
Hotel built in 1892 but in good condition and beautiful. Good location closed to bus stops, just next to train station, attractions and a lots of restaurants nearby. Staffs are very friendly and provided good services. Definitely I will stay in this hotel again on next visiting Lisbon.
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such a kind review. I was delighted to know that you liked our hotel very much and I thank you for your feedback about our location and services. It will be a pleasure to share your review with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great location

Posted Jun 27, 2017
Wonderful staff, great breakfast buffet and close to everything.
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace and for the excellent rating. I really loved reading your kind words. I was thrilled to know that you found our staff wonderful and I will share it with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Northport, NY

Elegant old world hotel

Posted Jun 27, 2017
Pros: Everything! We especially appreciated the small token 'gifts' (chocolates, a shopping tote, lens cleaning cloth) we found in our room each evening.
Cons: Can't think of a thing.
Location: The location is perfect - very convenient to many attractions and restaurants.
We stayed at this lovely old, elegant and beautiful hotel for 3 nights after a cruise. Very comfortable, very clean junior suite. The service was absolutely impeccable. The included buffet breakfast was truly wonderful - extensive selection and delicious. The location is perfect. I would definitely recommend this hotel.
Comment from Hotel Management
Jul 2, 2017 by PedroMCosta, Hotel Management
Dear Guest, I am delighted that you chose to stay at the Avenida Palace and, on behalf of the entire team, I would like to thank you for your kind feedback. I am thrilled to know how much you enjoyed your experience with us. Our team pledges to provide the best personal service to each of our guests and so, I am thrilled that you found our service impeccable. I will forward on your comments to the entire team. It will be an honor to welcome you back at the Avenida Palace, in a return visit to Lisbon. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Couples
by A verified traveler from North Yorkshire

Very good hotel in the city centre.

Posted Jun 24, 2017
Pros: Everything. The decor,the atmosphere. The attentive staff.
Cons: NOTHING
Location: Right in the centre of Lisbon. Plenty of eating places, all prices. Great city tours. Do not use 'tram 28', always full. Plenty of good alternatives.
Well trained staff. Breakfast staff very attentive. Cleaning staff excellent. High quality breakfast food. Hotel has a claiming atmosphere. I imagine what it was like in time gone by. Cannot wait to go back.
Comment from Hotel Management
Jul 2, 2017 by PedroMCosta, Hotel Management
Dear Guest, I am delighted to read your kind comments on your visit to the Avenida Palace and to know how highly you valued your experience with us. I am also very pleased to know that you appreciated our décor and atmosphere. Thank you for your words about our staff, which will be shared with the entire team. I look forward to welcoming you again, on your next visit to Lisbon. Yours sincerely, Pedro Miguel Costa
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
5 out of 5
by Emilia

A real Palace!

Posted Jun 20, 2017 on Hotels
We loved our time at the Palace. The location was perfect. We especially enjoyed the evening piano recitals. The breakfasts offered a lot of wonderful choices and the coffee was excellent. The staff were very courteous and helpful. Definitely will stay again.
Comment from Hotel Management
Jun 26, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such a wonderful review. I was delighted to know that you loved your time at our hotel and that you found our location perfect. I am also very pleased to know that you enjoyed the piano recitals in our Palace Lounge. It will be a pleasure to share your comments with all our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa