Ratings based on 1,367 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by James

Avenida Palace Rocks

Posted Oct 18, 2017 on Hotels
Checkin was awesome...and we extended a night very easily...parking was a breeze...car was parked in front of main entrance...hotel bar very pleasant with piano music...breakfast was superb...location convenient to transport, bus, and many good restaurants in area...
Comment from Hotel Management
Oct 26, 2017 by PedroMCosta, Hotel Management
Dear Guest, I am delighted to read your kind comments on your visit to the Avenida Palace and to know how highly you valued your experience with us. I will share your comments with the team involved. I look forward to welcoming you again, on your next visit to Lisbon. Yours sincerely, Pedro Miguel Costa
5 out of 5
by Sandra

Excellent hotel and service

Posted Oct 18, 2017 on Hotels
Opulent hotel. Clean and beautiful. Great breakfast UGreat bar at night for a drink. Service is outstanding-used concierge service every day either to book tours or dinner reservations. Hitel location could not be better
Comment from Hotel Management
Oct 26, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for your kind review and for choosing to stay at the Avenida Palace. I am very pleased to know how much you enjoyed our hotel and its location. Our team constantly strives to achieve a high level of quality and I am thrilled that you found our service outstanding. Your words are much appreciated and will be a great source of motivation for the entire team. I hope to have the honor of welcoming you back to your new Lisbon residence, very soon. Yours sincerely, Pedro Miguel Costa
5 out of 5
by Barbara

Will be back, great spot!

Posted Oct 17, 2017 on Hotels
I highly recommend this hotel. It has old world, full service and an excellent breakfast. The reception, concierge and the bell staff are all top notch. Great location, easy taxi to the airport or train station. We'll be back.
Comment from Hotel Management
Oct 26, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such a wonderful review. I was delighted to know how much you enjoyed our hotel, our breakfast and also our service and staff. Thank you also for recommending us to other travelers. It will be a pleasure to share your comments with our team and I look forward to welcoming you on a return visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
by Robyn

Wonderful stay in great hotel and city.

Posted Oct 16, 2017 on Hotels
Lovely stay in gorgeous older style hotel with good old fashion service
Comment from Hotel Management
Oct 26, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for the excellent rating and for writing such a kind review. It was a pleasure to know that you had a wonderful stay with us and how much you enjoyed our service. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
by Arne

Posted Oct 15, 2017 on Hotels
Excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Wonderful

Posted Oct 13, 2017
Perfect location near plaza, train station, metro and more. Classic ambience in room and lounge/bar areas. Breakfast is a feast.
Comment from Hotel Management
Oct 17, 2017 by PedroMCosta, Hotel Management
Dear Guest, We are delighted to read your kind comments on your visit to the Avenida Palace. It is our goal to exceed our guests' expectations and so, we are thrilled to know how highly you valued your experience with us. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
5 out of 5
by Lawrence

Posted Oct 6, 2017 on Hotels
Wonderful experience. Extraordinary concierges. The piano recital between 7-8p was icing on the cake. Perfect location. 10/10.
Comment from Hotel Management
Oct 9, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for posting your kind review. I am thrilled to know that your experience with us was wonderful and am grateful for all the positive remarks about our hotel and services. I am so pleased to know that you had the opportunity to attend the piano recital in our Palace Lounge. I sincerely hope that you will visit us again and look forward to welcoming you back. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from wargrave

hotel in Lisbon we would recommend .

Posted Oct 5, 2017
Pros: the staff , its position in the city
Cons: better tv .
Location: very handy for restaurants and a consierge team that were very knowledgeable .
this is a super hotel with wonderful staff that couldn,t be more helpful . brilliantly placed in the city for anyone visiting and touring around Lisbon very good breakfast to set you up for the day and a charming cocktail bar for your return .
Comment from Hotel Management
Oct 9, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace. I really appreciated your review and thank you also for recommending our hotel to other travelers. As our team constantly strives to achieve a high level of quality, I was thrilled to know that you found our staff wonderful and will share it with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach CA

right in the heart of town

Posted Oct 5, 2017
Pros: The ,location
Cons: showing some signs of aging. The bathtub that incorporates the shower was a nightmare, much too narrow to stand in properly.
Location: Right next to the Rossi train station and Metro that can take you anywhere. Just watch the taxi drivers, they have no shame. Should be 15E from airpor
We were taken care of well by this older traditional hotel. Good breakfast included
Comment from Hotel Management
Oct 9, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you very much for staying at the Avenida Palace and for having taken the time and trouble to write your remarks. I am pleased to know that you enjoyed our location as well as our breakfast. However, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to read we didn't meet all your expectations. It will be a great honor to welcome you again as our guest, on your next visit to Lisbon. Yours sincerely, Pedro Miguel Costa
4 out of 5
by Nachum Adan from jerusalem Israel

nice hotel but… ..

Posted Oct 3, 2017 on Hotels
I agree to all positive reviews regarding the location, set up and breskfast we booked the hotel for 6 nights 3 month ago and we had 6 white nights. they placed us in room 101 just on top of a train station were we heard every locomotive passing. please void this room or rooms on the train station side. we asked the reception to try to find us a quitter room and the day they will try but did nothing. I must say that the room toilet was a 2 star hotel toilet and does not fit a Palace. with some minor improvement we will gladly come back
Comment from Hotel Management
Oct 9, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for taking the time and trouble to provide us with your candid feedback. As we strive hard to provide great guest comfort and service to all of our guests, we are disappointed when we fail to do so and I am however very sorry to hear that we fell short on your expectations. I do hope to have the honor and opportunity of welcoming you back at the Avenida Palace and create a more pleasurable experience during your next stay in Lisbon. Yours sincerely, Pedro Miguel Costa