Ratings based on 1,275 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from N.W. London

A great location in the centre of Portugal.

Posted Sep 19, 2017
We went with another couple and were both upgraded free of charge to suites. Ours was overlooking a courtyard and was so quiet. Nicely appointed rooms but seemed a bit dark but I think all hotel rooms have bad lighting so nothing new there. Concierge very helpful in finding us very good restaurants when the ones we wanted were fully booked. The common parts of the hotel were just beautiful and the bar was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from FLL

Lovely old hotel close to the promenade...

Posted Sep 12, 2017
Pros: Location
Cons: Room furnishings.
Location: Just off the main promenade in old town. Lots of cafes and shops nearby. Nice place to stroll on a balmy evening.
Old, elegant hotel which needs a bit of refurbishing in the guest rooms. The lobby is marble with crystal chandeliers and flowers - very beautiful. It's a great location right off the pedestrian promenade with cafes and shops in the Baixa district (lower town.) Staff was very helpful with our boarding documents for flights home. The rooms are old with old furnishings and décor. We would stay again just for the lobby and location!
Comment from Hotel Management
Sep 14, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write your review. I was delighted to read your comments about your experience here and to know how much you enjoyed our location and our lobby. With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history, is a symbol of the city. I look forward to welcoming you back on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Exquisite Avenida Palace!

Posted Sep 12, 2017
Elegant and stylish, a truly five star hotel!Spacious, comfortable and clean rooms, excellent service, very hearty breakfast which is included as well as a free Wi-Fi. The location of this hotel is in the center of the city near Metro and Rossio train station. We would recommend Avenida Palace to our friends and family! We loved it there.
Comment from Hotel Management
Sep 14, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for the excellent rating and for recommending the Avenida Palace to your friends and family. I really loved reading your review and am delighted with your kind comments about our service which you found to be excellent. It will be a pleasure to share these wonderful words with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Beautiful, Centrally Located Hotel.

Posted Sep 4, 2017
Pros: The location, The Staff, The Decor, The Breakfast.
Cons: Nothing. We thought the Hotel was perfect
Location: The Hotel is centrally located to everything in Lisbon. All of the major attractions are within walking distance.
This is an excellent hotel. It has beautiful, classic decor. The staff is very professional and gracious. The location is perfect.
Comment from Hotel Management
Sep 6, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you from us at the Avenida Palace for being our guests and for writing your kind feedback. We were delighted to know how much you enjoyed our location, our breakfast and our décor. We are also very pleased to know that you found our staff very professional and gracious. As our team constantly strives to achieve a high level of quality, we were thrilled with your remarks and will share it with the entire team. It would be great to welcome you back in the future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location

Posted Aug 31, 2017
We were very pleased with the hotel. The staff was attentive, the breakfast was wonderful, and the rooms were large. It truly was like staying in a palace.
Comment from Hotel Management
Sep 1, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. It was such a pleasure to read these wonderful lines about our Hotel and about our staff. Your kind words are much appreciated and will be a great source of motivation for the entire team. I look forward to welcoming you again to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

located near the train station in a busy square

Posted Aug 30, 2017
Pros: the breakfast
Cons: rooms could be updated
Location: restaurants, train station
exceptional breakfast- old world elegance, rooms are a nice size, very quiet even though on the main square
Comment from Hotel Management
Sep 1, 2017 by PedroMCosta, Hotel Management
Dear Guest, It was a pleasure to read your kind review about your stay at the Avenida Palace. Thank you for your time and for your comments on our location and on our breakfast which you found to be exceptional. I look forward to welcoming you on return visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod, MA

Great Hotel and wonderful Stay

Posted Aug 14, 2017
Pros: location, service and amenities
Location: Sightseeing, shopping and restaurants
I stayed in Avenida Palace Hotel with my 3 college friends on Aug 5, we stayed there for 4 nights. We all loved this hotel and everything about it. The decor was beautiful and we felt liking staying in a palace. The location was great, and we were able to walk to all shops and restaurants nearby. The hotel is close to the Metro station and the sightseeing bus stops. The hotel stuff are very nice and friendly. Daniel at the Concierge desk was especially helpful to make restaurant recommendations and reservations, he was also very helpful to guide us to choose the sightseeing tours. The other gentleman at the Concierge desk was great as well, we regretted not having get his name during our stay . Both rooms were nice and comfortable. There were free coffee, tea and a bottle water everyday. The cleaning crew were very good and efficient. We all loved the free breakfast buffet in the morning. There were a lot of selections and food was all very good and tasty. The service there was excellent as well. We will not hesitate to stay there again if we visit Lisbon again, and will definitely recommend Avenida Palace in Lisbon to all our friends and family members.
Comment from Hotel Management
Aug 16, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I am delighted to know that you all loved everything about our hotel and that you will recommend it to your friends and family. We constantly strive to achieve a high level of quality and I am thrilled with your remarks on our service and on our staff. Your kind words are much appreciated and will be a great source of motivation for the entire team. Please do come and visit us again soon. My best regards, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Centrally located.

Posted Aug 7, 2017
Great experience. Staff was great made us feel very much at home. Beautiful hotel.
Comment from Hotel Management
Aug 8, 2017 by PedroMCosta, Hotel Management
Dear Guest, I was very pleased with your feedback about your experience at the Avenida Palace and I thank you for that. We do our best every day to offer an unforgettable stay to our guests and give them a feel of home away from home so, I felt so proud to know that we lived up to your expectations. It would be an immense pleasure to welcome you again, soon, at the Avenida Palace. Warmest regards from Lisbon, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Old world 5 star charm in Lisbon's best location

Posted Jul 31, 2017
Pros: Location, service, comfort
Cons: American cocktails (Dry Martini and Manhattan) at the bar. Better stick with wine or straight whiskey
Location: Perfect downtown location. Excellent for tourism.
This is a great hotel - in my opinion Lisbon's best if you're looking for old world charm and 5 star service. Beautiful 19th century building with grand lobby, high ceiling rooms, and big marble bathrooms. The staff couldn't have been nice and more accommodating. Perfect location for tourism. I highly recommend this place.
Comment from Hotel Management
Aug 8, 2017 by PedroMCosta, Hotel Management
Dear Guest, We are delighted to read your kind comments on your visit to the Avenida Palace. It was a pleasure to know how highly you valued your experience and that you recommend the hotel to other travelers. We will share your kind remarks with our all our team. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Easton, PA

Beautiful Historic Hotel in Great Location

Posted Jul 29, 2017
We loved this hotel! All the good things in these reviews are true. The elegant lobby was a welcome respite from the bustle of the city. From the moment we walked in the staff did everything they could to make us feel welcome. They were very helpful with tourist info and dinner reservations. Our room was large & clean and little touches like turn down service made us feel special. The location was central to all we wanted to do with many areas to walk trough right around the hotel. If you are looking for a charming hotel, with great location, good service at a reasonable rate I highly suggest Hotel Avenida Palace.
Comment from Hotel Management
Jul 31, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for your feedback about your stay at the Avenida Palace. We are delighted to know that you loved our hotel. Personalized service is very important to us so, we are thrilled to know that you felt welcome and special with us. Your kind words are much appreciated and will be a great source of motivation for the entire team. We look forward to welcome you again in the near future. Yours sincerely, Pedro Miguel Costa