Ratings based on 1,250 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod, MA

Great Hotel and wonderful Stay

Posted Aug 14, 2017
Pros: location, service and amenities
Location: Sightseeing, shopping and restaurants
I stayed in Avenida Palace Hotel with my 3 college friends on Aug 5, we stayed there for 4 nights. We all loved this hotel and everything about it. The decor was beautiful and we felt liking staying in a palace. The location was great, and we were able to walk to all shops and restaurants nearby. The hotel is close to the Metro station and the sightseeing bus stops. The hotel stuff are very nice and friendly. Daniel at the Concierge desk was especially helpful to make restaurant recommendations and reservations, he was also very helpful to guide us to choose the sightseeing tours. The other gentleman at the Concierge desk was great as well, we regretted not having get his name during our stay . Both rooms were nice and comfortable. There were free coffee, tea and a bottle water everyday. The cleaning crew were very good and efficient. We all loved the free breakfast buffet in the morning. There were a lot of selections and food was all very good and tasty. The service there was excellent as well. We will not hesitate to stay there again if we visit Lisbon again, and will definitely recommend Avenida Palace in Lisbon to all our friends and family members.
Comment from Hotel Management
Aug 16, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I am delighted to know that you all loved everything about our hotel and that you will recommend it to your friends and family. We constantly strive to achieve a high level of quality and I am thrilled with your remarks on our service and on our staff. Your kind words are much appreciated and will be a great source of motivation for the entire team. Please do come and visit us again soon. My best regards, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Centrally located.

Posted Aug 7, 2017
Great experience. Staff was great made us feel very much at home. Beautiful hotel.
Comment from Hotel Management
Aug 8, 2017 by PedroMCosta, Hotel Management
Dear Guest, I was very pleased with your feedback about your experience at the Avenida Palace and I thank you for that. We do our best every day to offer an unforgettable stay to our guests and give them a feel of home away from home so, I felt so proud to know that we lived up to your expectations. It would be an immense pleasure to welcome you again, soon, at the Avenida Palace. Warmest regards from Lisbon, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Old world 5 star charm in Lisbon's best location

Posted Jul 31, 2017
Pros: Location, service, comfort
Cons: American cocktails (Dry Martini and Manhattan) at the bar. Better stick with wine or straight whiskey
Location: Perfect downtown location. Excellent for tourism.
This is a great hotel - in my opinion Lisbon's best if you're looking for old world charm and 5 star service. Beautiful 19th century building with grand lobby, high ceiling rooms, and big marble bathrooms. The staff couldn't have been nice and more accommodating. Perfect location for tourism. I highly recommend this place.
Comment from Hotel Management
Aug 8, 2017 by PedroMCosta, Hotel Management
Dear Guest, We are delighted to read your kind comments on your visit to the Avenida Palace. It was a pleasure to know how highly you valued your experience and that you recommend the hotel to other travelers. We will share your kind remarks with our all our team. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Easton, PA

Beautiful Historic Hotel in Great Location

Posted Jul 29, 2017
We loved this hotel! All the good things in these reviews are true. The elegant lobby was a welcome respite from the bustle of the city. From the moment we walked in the staff did everything they could to make us feel welcome. They were very helpful with tourist info and dinner reservations. Our room was large & clean and little touches like turn down service made us feel special. The location was central to all we wanted to do with many areas to walk trough right around the hotel. If you are looking for a charming hotel, with great location, good service at a reasonable rate I highly suggest Hotel Avenida Palace.
Comment from Hotel Management
Jul 31, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for your feedback about your stay at the Avenida Palace. We are delighted to know that you loved our hotel. Personalized service is very important to us so, we are thrilled to know that you felt welcome and special with us. Your kind words are much appreciated and will be a great source of motivation for the entire team. We look forward to welcome you again in the near future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Perfect

Posted Jul 25, 2017
Great location, excellent service and staff and amazing breakfast.
Comment from Hotel Management
Jul 31, 2017 by PedroMCosta, Hotel Management
Dear Guest, It was a pleasure to read your kind review about your stay at the Avenida Palace. Thank you for your time and for your comments on our location and on our breakfast which you found to be amazing. I was also very pleased with your remarks on our service and staff and will share it with the entire team. I look forward to welcoming you on return visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Superb location next to the main square.

Posted Jul 16, 2017
Pros: Everything.
Very helpful and attentive attentive staff. rooms spotlessly clean so all credit to Housekeeping staff.Breakfasts are lavish and relaxing - served between 7am and 11am so no need to get up early. The hotel is ideally located with both very good upmarket and more touristic restaurants within easy walking distances. We would certainly stay here again for a short city break.
Comment from Hotel Management
Jul 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, We are delighted to read your kind comments on your visit to the Avenida Palace. It is our goal to exceed our guests' expectations and so, we are thrilled to know how highly you valued your experience. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Excellent location near many of the top sights in Lisbon. Breakfast that was included was nice. Service from all areas was courteous and helpful. The room had a nice view and was clean and pretty big.
Comment from Hotel Management
Jul 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for choosing to stay at the Avenida Palace and for taking the time to write your kind review. I was delighted to know that you found our location excellent and our service courteous and helpful. It will be a pleasure to share your comments with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
The best hotel during my trip to Portugal, the room was available, the staff was friendly to Americans, the breakfast was amazing!!
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such kind comments about our hotel, our staff and services. I was delighted to know how much you enjoyed your stay with us. It will be a pleasure to welcome you back the next time you visit Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

I like this hotel very much!

Posted Jul 8, 2017
Hotel built in 1892 but in good condition and beautiful. Good location closed to bus stops, just next to train station, attractions and a lots of restaurants nearby. Staffs are very friendly and provided good services. Definitely I will stay in this hotel again on next visiting Lisbon.
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such a kind review. I was delighted to know that you liked our hotel very much and I thank you for your feedback about our location and services. It will be a pleasure to share your review with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great location

Posted Jun 27, 2017
Wonderful staff, great breakfast buffet and close to everything.
Comment from Hotel Management
Jul 18, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace and for the excellent rating. I really loved reading your kind words. I was thrilled to know that you found our staff wonderful and I will share it with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa