Ratings based on 209 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Holiday in Guangzhou

Posted Aug 20, 2017
Pros: It's a new, clean and quiet hotel. Also near shopping centres and restaurants. Easy to get transportation either by Taxis or metro.
Cons: I think if the prices for the services provided can be reduced, that will let most of the customers to eat in or using the laundry services.
The hotel is nice with the most facilities and services it provides. It can be approved much and have more customers if the prices for the food, laundry services and SPA be reduced. I am saying that according to my chat with some customers about why they don't stay some of their time in the hotel? Most answers was because of the high prices comparing with other same modern hotels.
Comment from Hotel Management
Aug 22, 2017 by Hilton Guangzhou Baiyun Hotel, Hotel Management
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. We highly appreciated for your constructive comments, which are extremely helpful for your improvements. We look forward to hearing from you and to welcoming you back to Hilton Guangzhou Baiyun in the near future.
5 out of 5
by Fei

Luxury room, need to improve breakfast

Posted Jun 8, 2017 on Hotels
The room is amazing, very luxury bathroom. All the facility of the room is amazing. Staff are very nice. But the breakfast is too simple, there were not so many good options. The location is not so downtown and a bit far from Metro station too.
Comment from Hotel Management
Aug 3, 2017 by Iris, Hotel Management
Dear Fei, thank you for your stay with us at Guangzhou Hilton Baiyun. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
3 out of 5
by A verified traveler from m.

Lousy away 45 min by taxi to canton fair

Posted May 23, 2017
Smell toilet need too much of inside rooms repairs.
Comment from Hotel Management
Jun 7, 2017 by Jessica Deng, Hotel Management
Dear Guest,Thank you for taking the time to share your feed back regarding your stay with us. we would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about our guest room has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward to hearing from you and to welcoming you back to Hilton Guangzhou Baiyun in the near future. Thank you!
4 out of 5
by A verified traveler

Quiet surrounding and top quality room

Posted May 22, 2017 on Hotels
I moved over from another hotel in the city area to find somewhere quieter in Guangzhou to stay, so indeed this hotel is in a quieter surrounding. There's only 1 mall around 5 minute walk away, which is by Wanda Group. All the labels in the mall is of either branded of of higher priced. There's Walmart in there, so you can get your water/bites when you need it. Although I find the front desk service a little cold during check-in, its nothing to complain about because it is nothing new nowadays from 5-star hotels anywhere, unless you are a VIP-President Suite-type guest. Overall it was a fantastic stay. The king size bed is by far is the best I've ever slept on and befits Hilton's prestige. The room decor and space is good for a couple and the bathtub is big and spacious for an evening dip. Although I've heard how far Baiyun is from city centre in Guangzhou, this hotel is actually at the fringe of other districts like Tianhe etc. Cab ride is 20-25 minutes away from Taigu Wharf, Shangxiajiu Road and Beijing Road, so to me, it is very convenient. I enjoyed my 3 nights there and would love to return for something quiet in the future.
Comment from Hotel Management
Jun 5, 2017 by Iris, Hotel Management
Dear guest,thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun.We are very glad to know that our comfortable facilities helped in making your visit enjoyableMeanwhile,we are pleased to know that you appreciated the location of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations.Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
4 out of 5
by KYONG SUK

Posted May 16, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Iris, Hotel Management
Dear KYONG SUK,Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Water intrudes to toilet compartment and bathroom floor after shower. Bit of a hassle
Comment from Hotel Management
Jun 5, 2017 by Jessica Deng, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!Sincerely,Hotel Management
2 out of 5
by eduardo

Good hotel but the food and drinks

Posted Apr 22, 2017 on Hotels
Everything good but the food. Some advertised buffet at good price, but when you get the bill 40% more expensive. They said was promotions by Wechat chinese APP. Think Hilton is not a cheap and new hotel chain to play like this. The sea food buffet mediocre and tasteless. Drinks also bad. Took a mojito, no alcohol and far away from a quality drink
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Splendid time at Guangzhou Baiyun Hilton Hotel

Posted Apr 7, 2017
Excellent location, helpful staff and enjoyable stay throughout.
Comment from Hotel Management
Apr 10, 2017 by Hotel Management, Hotel Management
Dear TJordan, Thank you for your stay with us at Hilton Guangzhou Baiyun. We are pleased to know that you appreciated the location of our hotel which is only walking distance to Wanda Plaza, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you once again, we look very much forward towelcoming you back in the future. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Terrible services!

Posted Mar 15, 2017
Pros: Location and bedding.
Cons: Services and food quality.
Location: Wanda Plaza, Xinfa and Yifa Centers for Beauty Wholesale Products.
So disappointed! No door/bell men at the door upon your arrival, need to carry your own bags to the counter and up to your room (?). Terrible services. Reserved a king bed, but got the twin beds. Food is so so, not really impress. I meant it was a lot of foods, but not good quality as a fours half (?) stars hotel. Although, the decor is beautiful. The good part, it's convenience to lots of other wholesale places nearby, walking distance to metro station. Wanda Plaza is next to it. Xingfa and Yifa Centers are also within walking distance. Extremely slow free internet, unless you want to pay for a high speed one. Couldn't open any pages (google, facebook.....). Which was a surprise to me as comparing it to many other four stars hotels in Guangzhou for the same amount. You can get this terrible services and same internet problem at Dong Fang hotel for 1/3 of the price. Not sure I'll come back, unless I have no other choices. Perhaps, I'm so use to other hotel services.
Comment from Hotel Management
Mar 28, 2017 by Iris Yu, Hotel Management
Dear Christine, Thank you very much for sharing your experience with us online. I am truly sorry that our service was not up to your expectation. Regarding the internet issue, google, facebook and other overseas social media are blocked in mainland China and it's actually against the law for hotels to provide connection with these websites. Other issues you mentioned have been recorded and discussed within operation team. We will do our best to improve those aspects, and we do hope you could give us a chance to "make it right" when you visit Guangzhou and stay with us next time.
4 out of 5
by A verified traveler

Clean & convenient

Posted Dec 27, 2016 on Hotels
It was great
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your stay with us at Hilton Guangzhou Baiyun.We are pleased to know that you appreciated the service of our hotel, an aspect of our hotel that is preferred by many ofour guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you! Sincerely, Hotel Management