Ratings based on 946 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2018
It was just what I would expect for a hotel, in that price range.
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Convenient location

Posted Feb 12, 2018
Pros: Bar
Cons: Rooms on 4th floor need updating
Needed a place to stay and meet friends. Great place to eat good and drink all in one vacation
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Couch cushions had multiple stains. Had to request a cover to lay over it.
3 out of 5
by A verified traveler from Temecula CA

Good location for the Convention Center

Posted Feb 9, 2018
The hotel was okay. We got there before 3pm I understand policies of check-in not letting people check in till 3 but there was already a huge amount of people waiting in the lobby to check in and it was only 15 minutes to 3. I was the first one to check in I asked to have two queen beds and they told me that there was none available. But when I called the hotel before my check in to find out about getting queen beds I was told it was on a first-come first-serve basis and I was the first person in line so I didn't quite understand why I didn't get two queen beds. I did however get a king bed with a pull out couch my couch was not made up for a bed nor were their Linens in my room to put on that bed when we got ready to go to bed that night. I called for linens for the bed and it took well over two hours and two phone calls down to the front desk to get my linens for the bed so that we could go to sleep. And then when I did finally get those Linens I answered the door and the lady who brought them to me practically threw them at me. I understand the hotel was booked that weekend because of an event at the convention center but that doesn't make it okay for the hotel not to have appropriate amount of staff to accommodate their guests. I stay at Marriott's when I travel and the only way I would stay at this one is if I had another event at the Convention Center.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Downtown Hotel at Convention Center

Posted Jan 3, 2018
Pros: Excellent central location in downtown Bakersfield. Easy, safe parking in and out.
Cons: Nothing
Location: Central to downtown Bakersfield. Next door to convention center. Close to AMTRAK station. Walk to restaurants.
Typically well run, clean Marriott with friendly, helpful staff.
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Dear Russell, Thank you so much for your great feedback! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bakerfield,CA

Nice Hotel

Posted Dec 31, 2017
Great customer service and clean rooms. Was able to book with ease and even though there was a slight issue was able to resolve it at location with no issues.
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Dear Lucy, Thank you so much for providing us with some positive feedback. I'm happy that we were able to resolve your issue with no troubles. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
It was a lovely stay after a long drive. Thank you very much.
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Convenient, clean and comfortable. Good parking & included small refrigerator and microwave.
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Thank you for providing us with some positive feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Posted Dec 26, 2017
Clean well located hotel in the center of Bakersfield. Close to restaurants and downtown businesses.
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Dear Russell, Thank you for providing us with some feedback. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from gilroy ca

Very nice

Posted Dec 24, 2017
Very nice & Comfortable bed clean room. Friendly staff
Comment from Hotel Management
Jan 24, 2018 by Kristan, Hotel Management
Dear Ruby, Thank you for providing us with some feedback. We hope to see you again soon the next time your travels bring you back to Bakersfield