In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Best Western Plus Hill House

2.5 out of 5
Best Western Plus Hill House
700 Truxtun Ave, Bakersfield, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 447 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Marc, What an absolute delight to see that you've given us a stellar 5 out of 5 rating! While we may not have received any specific comments, we're overjoyed to know that your stay with us was nothing short of exceptional.Your satisfaction is our ultimate goal, and it's wonderful to see that we hit the mark for you. Whether it was our cozy rooms, attentive service, or any other aspect of your stay, we're thrilled that everything met or exceeded your expectations.We're here to ensure that every moment of your stay is filled with comfort, relaxation, and unforgettable experiences. If there's ever anything we can do to make your next stay even better, just let us know!Looking forward to welcoming you back for another fantastic stay soon!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in nice downtown area. Easy walking distance to the arena
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Matthew, What a delight to read your glowing review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us, earning us a perfect 5 out of 5 rating.Being situated in a prime downtown location is one of our greatest assets, and we're delighted that you found it convenient for exploring the area, especially with the arena just a stone's throw away! It's always a pleasure to hear that our guests can easily immerse themselves in the vibrant energy of the city.Your kind words truly warm our hearts and motivate us to continue providing top-notch hospitality to all our guests. We can't wait to welcome you back for another memorable stay in the future!

8/10 Good

Maria de la Cruz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Walking distance to th Mechanics bank Theater, across the street from the Amtrak station and a couple of blocks away from excellent food.The river view is quaint. The room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Maria,We're thrilled to hear that you enjoyed the convenient location of our hotel, situated near the Mechanics Bank Theater and just across from the Amtrak station, making transportation a breeze. We're also happy to learn that our proximity to excellent dining options adds to the convenience and enjoyment of your stay. It's wonderful to know that you found your room clean and comfortable, ensuring a pleasant experience throughout your visit. We appreciate your positive feedback and look forward to welcoming you back for another delightful stay.

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Ali,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Shaun

Liked: Cleanliness, staff & service
The bathroom was substandard.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 2, 2024
Dear Shaun, We're truly sorry to hear about your experience with the bathroom during your stay. Your feedback is invaluable to us as we continuously strive to improve our accommodations. Rest assured, we'll address the issues you've encountered to ensure that future guests have a more enjoyable and comfortable stay. We appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for sharing your thoughts with us.

8/10 Good

genoveva

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 3, 2024
Hi Genoveva!It makes us happy that you gave your stay with us a good 4 out of 5! Even though you didn't say anything specific, your good review says a lot. Thank you for shopping with us, and we hope to see you again soon for another great experience. We want you to be happy, and we're here to make sure that every visit goes above and beyond what you expect. We're glad you picked our hotel.

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel was the check in. Was checked in less than 5 minutes. But the rooms and hallways smelled very stuffy and the walls are paper thin. We could hear other peoples conversations as if they were in the room with us. And the doors slamming shut constantly was even more annoying.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 1, 2024
Dear Stephen, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the stuffy smell in the rooms, thin walls, and noise disturbance from slamming doors is disheartening to hear. We strive to provide a comfortable and peaceful stay for all our guests, and it's clear we fell short of your expectations. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for future guests. Your satisfaction is important to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect at this hotel. Lots of free parking. Pleasant staff. Nearby downtown for dining.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Paul,We're thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing excellent service, and it's wonderful to know that you found them pleasant. Our convenient location with ample free parking is indeed a highlight, making exploring the nearby downtown area for dining a breeze. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional experience in the future.

6/10 Okay

Bianca

Traveled with partner
Liked: Cleanliness, staff & service
The overall property was nice & convenient for what we had planned, we choose this hotel due to the fact that it was walking distance to our show that we were attending. our room air conditioning wasn’t working when we first arrived! And we checked the wall thermostat yet the screen was shattered! Once we finally got the unit turned on, we couldn’t turn the temperature up or down/ hotter or colder. Resulting in us leaving by 7:30am bc it was to hot inside the room we were put into! When checking out I let them know that it was not working, & the only thing they said was “sorry, I’ll let the hotel managers/ maintenance know about it. But over all was an average stay!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Bianca,We're glad to hear that you found our hotel's location convenient for your plans and that you enjoyed the overall property. However, we apologize for any inconvenience you experienced with the air conditioning in your room. Our maintenance team has been informed of the issue, and we assure you that we take such matters seriously. We appreciate your feedback and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Terri, Tehachapi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a secure fence around the whole property. It is clean and quiet. We have stayed there before and will undoubtedly stay again. It is my favorite motel in Bakersfield.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Dear Terri, Woo-hoo! A perfect 5 out of 5 rating—now that's what we love to hear! We're absolutely thrilled to know that you had another fantastic stay with us here in Bakersfield.It's awesome to hear that you appreciate our secure fence—it's all about that peace of mind, right? And cleanliness and tranquility? They're our middle names! We take great pride in maintaining a spotless and serene environment for all our guests to enjoy.We're truly honored to hold the title of your favorite motel in Bakersfield! That's high praise, and we couldn't be happier to have earned your loyalty. Rest assured, we'll keep working hard to ensure that every stay with us is just as enjoyable as the last.Thank you for your continued support and for choosing to make us your home away from home in Bakersfield. We can't wait to welcome you back for another unforgettable stay!

8/10 Good

Andrea

Great location to the train station
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Andrea, We're pleased to hear you found our location to be a gem! Being close to the train station does have its perks, doesn't it? Whether you're hopping off a train or planning a day trip, convenience is key. We're delighted that you enjoyed your stay with us and hope to welcome you back for another fantastic experience soon!

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 14, 2024
Hi David,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Malia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Malia,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Dear Michael, Delighted to hear from you and thrilled to know you had a pleasant stay with us, scoring us a fantastic 4 out of 5! Your feedback is invaluable, and we appreciate you sharing your experience. We're eager to address any areas where we fell short and amplify the aspects you enjoyed. Looking forward to welcoming you back soon for an even more outstanding experience!

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was greeted as soon as I walked in with a smile. Great service all around. 5 stars and a thumbs up. The room was cleaned, spacious and smoke free. Plenty of parking and walking distance to restaurants and shops.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Gloria!Your time and effort in sharing your story with us are much appreciated. It warms our hearts to know that our staff went above and beyond to ensure your satisfaction throughout your visit. It's great to hear that your room was free of smoking, large, and dirt. With plenty of parking and a short distance to restaurants and stores, we're happy to hear that our location suited your requirements, as we aim to provide a pleasant and convenient atmosphere for all of our visitors. Thank you very much for the kind review; we appreciate it very much and hope to see you again soon!

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. We had a pleasant stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Sonya!We're glad to hear that you had such a positive experience during your stay with us! Providing excellent service and ensuring our guests feel welcomed and supported is always our top priority. It's wonderful to know that our team members were able to assist you throughout your time here, contributing to a pleasant and memorable stay. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit in the future!

10/10 Excellent

Isaac

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 11, 2024
Hi Isaac!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness of the room, the comfort of the bed, and the nice grounds. However, whoever was in room #106 was so loud, into the wee hours of the morning (3-4 a.m.!) that it woke us up. Pounding on the wall telling them to quiet down did not work. Other than that, we will definitely be staying at this hotel next trip to the Mechanics Bank Stadium and Arena.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Dear Debra,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the cleanliness of your room, the comfort of our beds, and the serene ambiance of our grounds. It's our top priority to ensure our guests have a comfortable and relaxing stay.We apologize for any disturbance caused by the noise from room #106 during your visit. Please rest assured that we take such concerns seriously, and we will address this matter promptly to ensure it does not affect the experience of our future guests. Despite this, we're delighted to know that you plan to stay with us again on your next trip to the Mechanics Bank Stadium and Arena. We can't wait to welcome you back and provide you with another enjoyable stay.

10/10 Excellent

Ruth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and clean. The foyer carpet was a little dirty, but rooms were great.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 4, 2024
Hi Ruth!We're absolutely thrilled to hear that you had a fantastic stay with us! Your feedback is invaluable to us, so thank you for taking the time to share your thoughts.It brings us immense joy to know that you found your room to be both nice and clean. Our dedicated housekeeping team works tirelessly to ensure every corner is pristine for our guests, and it's wonderful to hear their efforts haven't gone unnoticed.We appreciate you bringing the state of the foyer carpet to our attention. Rest assured, we'll address this promptly to ensure that every aspect of our hotel lives up to the high standards we strive for.Once again, thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic experience soon!

2/10 Terrible

Martin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel 2 weeks prior and I had no response back. So I just stayed one night because it looked really unsafe
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 4, 2024
Dear Martin,We're truly sorry to hear about your experience. It's incredibly disappointing to hear that you encountered difficulties with canceling your reservation and that the safety of our hotel fell short of your expectations. Ensuring our guests feel secure and valued is paramount to us, and we apologize for any lapse in communication or standards that led to your concerns. Your feedback is invaluable as we strive to improve, and we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.

6/10 Okay

Gary, Galt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Older part of Downtown Bakersfield. My only complaint about the hotel is that it is the only Best Western or Best Western Plus that charges for breakfast. Come on now, even the Sleazy 8 has a free breakfast buffet. I will stay at the Holiday Inn next time.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 4, 2024
Hi Gary!Knowing that you think our rooms were tidy and pleasant during your visit makes us very happy! Knowing that aspect lived up to your expectations is wonderful. We are grateful for your comments on the breakfast price. Although we work hard to give our visitors outstanding value, we recognize your viewpoint and will definitely take it into account for further enhancements. Your happiness is our first priority, and we hope to have the chance to surpass your expectations and welcome you back in the near future! We would be delighted to demonstrate to you our outstanding service and hospitality if you ever want to give us another opportunity.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Mar 5, 2024
Dear Michael,We appreciate you taking the time to rate your recent stay with us. While we're delighted to see that you rated us a 4 out of 5, we also understand that there may have been aspects of your experience that could have been better. We're here to ensure that each guest has a seamless and enjoyable stay, so if there were any specific issues or areas where we fell short of your expectations, please don't hesitate to reach out to us directly. Your feedback is invaluable in helping us continuously improve our services and provide the exceptional experiences our guests deserve. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

2/10 Terrible

ASHRAF

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Ashraf,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice at a good price. Wish there were more than 2 towels though. The restaurant is the best part, really yummy and modern.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Melissa,We appreciate your positive feedback on your overall experience at our hotel, including our competitive pricing. Regarding the towel situation, we apologize for any inconvenience and will review our inventory management to ensure guests have adequate supplies. It's also delightful to hear that you enjoyed our restaurant; we strive to offer delicious and contemporary dining options for our guests' enjoyment. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Casey

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is far from what is shown on the web'. Office staff is terrible. Place is crawling with addicts and transits . Everything is out dated and smells like nicotine and cheap perfume. Do not bring your kids here.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 27, 2024
Dear Cassey,I'm genuinely sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the issues you encountered during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, we take your concerns seriously and will address them promptly. We are committed to improving our services and facilities to ensure a more pleasant experience for all our guests in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust during your next visit.

6/10 Okay

linda, Temecula

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not think the staff, the front desk were accommodating or even interested in answering questions or help us. When asked for either a cot or extra blankets, the answer was NO, nothing more. They knew knowing about the surrounding area and could not direct us to another source. Its ok for a one night stay and nothing else. $5.00 for a cup of coffee? in their restaurant. come on..
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 27, 2024
Dear Linda,I'm truly sorry to hear about your disappointing experience at our hotel. Providing exceptional service and assistance is our top priority, and it's disheartening to learn that we fell short of your expectations during your stay. I understand how important it is to feel welcomed and supported, especially when traveling. We deeply regret any inconvenience caused by our inability to accommodate your requests promptly and provide helpful guidance about the area. Your feedback is invaluable, and we will use it to improve our service delivery and communication with guests. Regarding the pricing in our restaurant, we strive to offer fair value for the quality of our offerings, but I completely understand your concerns, and we'll review our pricing structure to ensure it aligns better with guest expectations. We appreciate your candid feedback and hope for the opportunity to regain your trust during any future visits.

10/10 Excellent

LaRae

Business traveler, Traveled with family
My daughter and I felt safe and supported by staff despite my mix up with reservations the sisters found me a room and were very kinds. Clean comfortable walking distance to the wrestling event we drove down for.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi LaRae,We're delighted to hear that you felt safe and well-supported by our staff during your stay, despite the initial mix-up with your reservations. Our team always strives to ensure that every guest feels welcome and accommodated, and we're glad that the sisters were able to find you a room promptly. It's fantastic to know that you found your room clean and comfortable, and we're pleased that our location was convenient for attending the wrestling event. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Location to train station
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Naddine,We're delighted to hear that you appreciated our hotel's convenient proximity to the train station. Our location is indeed one of our greatest assets, allowing guests like yourself to easily access transportation hubs and explore the surrounding area with ease. We strive to provide a comfortable and convenient stay for all our guests, and we're glad that our location contributed positively to your experience. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, plenty of parking. Friendly staff as well.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Dear Riley, We're pleased to hear you had such a fantastic experience at our hotel! Thank you for taking the time to share your feedback. Our team works hard to ensure our guests feel welcomed and appreciated, so it's wonderful to hear that you found them friendly. And isn't convenience key? We're glad our location and ample parking made your stay even more enjoyable. We look forward to welcoming you back on your next adventure!

8/10 Good

Tania

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room and hotel is fine, Mango Haus restaurant next door is Amazing! Area is ok…, a lot of homeless folks around.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Tania!We sincerely appreciate you taking the time to provide feedback to us. It's fantastic to hear you had a positive experience with our hotel and accommodation. We are delighted to hear that you loved your eating experience at Mango Haus; they are a hidden treasure in the area. We recognize your worry regarding the homeless population in the region. We are actively working with local authorities and groups to resolve this issue and assure the comfort and safety of all of our visitors. Your feedback is vital to us as we seek to improve and provide a more inviting atmosphere for all. Thank you for staying with us, and we hope to welcome you back soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Juan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Mandy

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Really nice big rooms, very clean and comfortable. Sort of cheap on the toiletries and complimentary items and don’t expect to get a late check out here. They are very tight with this offer. One time I arrived at 2:30 am due to work and I requested a late check out at front desk; which they obliged. Next morning I had 2-3 room attendants banging on door at 30 mins til normal check out time of 11 and. Even though I informed each person they kept coming; which was followed by the manager calling room and informing me I missed check out; to which I let them know I had requested and was approved to have a late check out at 12:30pm so as to recapture some sleep lost from working late and indeed checking in super late. The manager didn’t believe me, so I got to a point where I couldn’t be as polite and told her that I was going to check out at 12:30pm because that is what was agreed upon checking in, and where her problem should lie is with her attendant who works overnight and their lack of either communication or policy direction of her manager but in all of this she should not be accusing me the customer of lying or become rude and hostile until she spoke to her employee and gotten the information from them. I am not surprised with the current climate of customer service and the continued dissolve of good business and customer satisfaction. Made me feel they weren’t doing well and couldn’t handle an hour more of wages of the maid. I don’t know
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Mandy,We're delighted to hear that you found our rooms spacious, clean, and comfortable during your stay. However, we sincerely apologize for any inconvenience regarding the availability of toiletries and complimentary items, as well as the miscommunication regarding your late check-out request. Our team strives to accommodate all guest requests to the best of our ability, and we regret any frustration caused by the misunderstanding. Rest assured, we take your feedback seriously and will use it to improve our service and communication processes for future guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Todd, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 11, 2024
Hi Todd,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Connie

Business traveler
Disliked: Amenities
food not available
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 9, 2024
Dear Connie, We're truly sorry to hear about your experience during your stay. We understand how disappointing it can be when expected amenities, like food options, are not available. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we'll address this issue promptly to ensure that future guests have a more satisfying experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Okay

Yadira

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Feb 7, 2024
Dear Yadira, Thank you for taking the time to leave a review of your recent stay with us. While we're glad to see that you chose our hotel for your accommodation needs, we're disappointed to note your rating without further feedback. Your satisfaction is of utmost importance to us, and we're here to ensure that your experience meets your expectations. If there are any specific aspects of your stay that you feel could be improved or any concerns you'd like to address, please don't hesitate to reach out to us directly. Your feedback is invaluable in helping us enhance our services and create memorable experiences for all our guests. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.

8/10 Good

Martha

Liked: Cleanliness, staff & service
Good. Place to stay
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Martha!Thank you for taking the time to share your feedback and for leaving your four-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Sonia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

cassnsdra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay here again
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Cassandra!Thank you for taking the time to share your feedback and for leaving your five-star rating of our hotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Martha

Not clean enough we got rashes of bug bites.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Dear Martha,I sincerely appreciate you taking the time to share your recent experience at our hotel. I am genuinely sorry to hear about the discomfort you faced due to bug bites; this is certainly not the experience we strive to provide our guests. I want to assure you that we take cleanliness and guest comfort seriously, and your feedback has been shared with our housekeeping team for immediate attention. We are committed to addressing this issue promptly to ensure it does not happen again. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are implementing.

4/10 Poor

Mallory

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Supervisor was VERY rude at check in. Had us waiting for 20 min just standing there without any acknowledgment she asked for ID and credit card. Reservation was made under a different name then she proceeded to say I can’t find anyone under that name. I told her reservation was made under a different name and that was the end for her. She started giving attitude asking “why I didn’t tell her since the beginning, anyone who makes a reservation automatically knows to give that information out”. I then told her she never asked and how was I suppose to know what she was doing if she didn’t ask which is her job and had already had us waiting there for 20 min. I asked to speak to supervisor because that was no way to talk or greet your customers. She said she was the supervisor. I asked to be given a business card of someone above her. One of her assistants walked in at that time, I believe she was Korean, very nice young lady. Our stay was for two nights. We were there for a Cheer competition which meant there was so many little ones, younger girls etc. My friend was followed to the event, was approached by this man who was escorted out because of his suspicious behavior. Multiple parents had brought it to our attention not to let the girls walk down the hall alone because of this creep. Come to find out, it was the same man who followed my friend to the event. Many parents reported this to front desk. We were told they couldn’t do anything about it because he had a room there.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Dear Mallory,Thank you for taking the time to share your recent experience with us. I want to extend my sincerest apologies for the challenges you faced during your check-in process. It is disheartening to hear about the rudeness you encountered, and I am truly sorry for any frustration this may have caused.Our team is committed to providing a welcoming and courteous atmosphere for all our guests, and I am sorry that we fell short of your expectations. Your feedback regarding the security concern is also deeply concerning. Please be assured that we take such matters seriously, and I will personally investigate this issue further to ensure the safety and comfort of our guests.I appreciate you bringing these matters to our attention, and I want to assure you that your feedback will be used to improve our service and prevent similar incidents in the future. If there is anything more you would like to share or discuss, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to restore your faith in our hotel during any future visits.

10/10 Excellent

Bratisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very friendly and welcoming, very clean and rooms were very spacious
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Bratisha!Thank you so much for taking the time to share your delightful feedback! We're thrilled to hear that your experience with our front desk team was warm and welcoming – they truly are the heart of our hospitality. It's fantastic to know that you found our hotel to be exceptionally clean; our dedicated housekeeping team works tirelessly to ensure a pristine environment for our guests. And spacious rooms? That's music to our ears! We're delighted that you enjoyed the extra breathing space. Your positive words are truly energizing for us, and we can't wait to welcome you back for another fantastic stay. Safe travels and see you again soon!

10/10 Excellent

Miriam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Miriam!Thank you for taking the time to share your experience with us. I am so glad to hear from youand to discover that you enjoyed your stay with us so much.We appreciate that you have acknowledged our efforts to provide a clean, comfortable, andhospitable experience and I will share your comments with our team, who I am certain will beencouraged by your remarks and high rating.On behalf of our entire staff, we thank you for your business, and we hope to see you againwhen your travels bring you back to the area.

10/10 Excellent

Joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and service
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Joel,We sincerely appreciate your positive feedback regarding your recent stay at our hotel. It's truly rewarding to hear that you found our establishment to be a good place with commendable service. Our team works diligently to ensure that guests have a pleasant experience, and it's heartening to know that our efforts have resonated with you. We strive to consistently maintain high standards, and your encouraging words serve as a testament to our commitment to providing quality service. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Christina

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Dear Christina, What a wonderful review; we truly appreciate you choosing to stay with us. Your feedback is like a burst of sunshine for our team, and we're delighted to know that you enjoyed your stay with us. We're constantly striving to provide an exceptional experience for our guests, and your positive comments fuel our passion for hospitality. It's wonderful to see that our efforts are making a difference. We genuinely appreciate your insights, and we can't wait to welcome you back for another memorable stay. Here's to many more happy moments at our hotel!

10/10 Excellent

Donald L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 9, 2024
Hi Donald, A perfect 10 out of 10 - that's music to our ears! We're absolutely delighted to hear that your stay with us was nothing short of exceptional. Your glowing rating speaks volumes, and we're thrilled to know that we hit the mark in providing you with an outstanding experience. It warms our hearts to know that every aspect of your visit was spot on. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Rose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 8, 2024
Hi Rose,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good communication very respectable staff
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 3, 2024
Dear Rose, What an absolute delight it was to read your fantastic review! We're pleased to hear that your experience at our hotel earned a stellar 5 out of 5 rating. It warms our hearts to know that our team's communication and respectfulness left a lasting impression on you. Your kind words truly motivate us to continue delivering exceptional service. We can't wait to welcome you back for another wonderful stay in the future. Until then, safe travels and thank you for choosing our hotel!

10/10 Excellent

Russell, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in downtown Bakersfield.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 3, 2024
Greetings Russell, We feel honored that we received your 5 out of 5 rating! It warms our hearts to hear that you enjoyed your stay at our downtown Bakersfield hotel. We try to provide unforgettable experiences for our customers, and your favorable feedback reinforces our dedication to providing outstanding service. We are honored to have been a part of your trip, and we hope to see you again soon. Cheers to more amazing stays and great memories!

4/10 Poor

Neil

Traveled with partner
Disliked: Amenities, property conditions & facilities
Empty body wash in bathroom. Breakfast could be purchased on sight for $10 per person, which we did not utilize.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Neil, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the empty body wash in the bathroom. Please know that we take such matters seriously, and we have already addressed this issue with our housekeeping team to ensure that it doesn't happen in the future. We understand the importance of providing essential amenities for our guests, and we regret that we fell short in this instance.Regarding the breakfast option, we appreciate your input, and we will certainly review our pricing structure to ensure it aligns with the value we aim to deliver. We want every aspect of your stay to be exceptional, and your comments help us make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

4/10 Poor

Maria

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
The room was smoke-free, however, it had I light smoke smell. A yellow stain of water showed on the ceiling, and repaired spots showed on the ceiling. Some areas needed some dusting and cleaning. The only positive of my room was the beds, the sheets were clean and acceptable. Lastly the price did not reflect the quality of the room-over price.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Maria, Thank you for taking the time to share your feedback with us. We genuinely appreciate your detailed comments and want to extend our sincere apologies for the issues you experienced during your stay. We're truly sorry to hear about the smoke smell in your supposedly smoke-free room, as well as the concerns regarding the ceiling stain and cleanliness. Please be assured that we take your comments seriously, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur.We're delighted to learn that you found the beds and sheets to be clean and comfortable, but we understand that the overall quality of your stay fell short of expectations. We value your input, and your comments will certainly guide our efforts to enhance the guest experience. We apologize for any inconvenience caused and appreciate your constructive feedback.