Ratings based on 100 Verified Reviews

2.8 out of 5
49% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from mooloolaba australia

Would not stay again

Posted Nov 2, 2016
Pros: Staff was all we liked about it I am afraid that's all we liked
Cons: Noisy and dirty gaps around entrance door homeless hanging around the compound
Location: Freeway
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
We sincerely apologize for the less than satisfying stay you had while at our hotel. Our goals are to provide clean, well maintained suites with friendly and helpful service so our guests can enjoy their visit. We apologize for the lack of cleanliness and the noise level which caused a disruption to your stay. Thank you for the kind comments regarding our staff. We look forward to hosting you as our guest again soon. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Overall good stay

Posted Oct 31, 2016
Pros: Staff was very helpful ,good location, easy accessibility nearby food easy available over all it was satisfied stay
Cons: Rooms were clean staff was helpfullStaff was very helpful ,good location, easy accessibility nearby food easy available
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Bakersfield - California Avenue. We are happy that you liked our helpful associates who took great care of you, our convenient location, as well as your clean room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Decent room for the price, convenient location

Posted Oct 25, 2016
Pros: Price, location and full kitchen.
Cons: Not having my room cleaned for 4 days or having to go get towels/kitchen amenities from front desk. Freeway noise was terrible on back side of hotel.
Location: Convenient location right of freeway. Close to Famoso Raceway and Crystal Palace. Shopping and dining all within a few minutes.
Room was a little small but overall, comfy and cozy. If you want to get a good night sleep, make sure to request the front side of the hotel-away from freeway. Otherwise, it's very noisy. Full size kitchen was nice but you have to get dishes and utensils from front desk.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thanks for letting us know that your overall stay at Extended Stay America - Bakersfield - California Avenue was pleasant. We are happy to read that you liked your room with a kitchenette, the value we offer and our location which was convenient for your needs. Having said that, we are sorry for the inconvenience you had in regard to our housekeeping service. We sincerely apologize if our services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer the service to you at a minimal fee. Thanks for being our guest, and we hope to see you again when in our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Oct 24, 2016
Location: Very close to the 99
Close to food and coffee shops. Close to highway has small kitchen in room and a laundry on site.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you for the nice feedback. We are glad to know how pleased you were with our location. Our guests love the easy access to the highway and restaurants around. We are also happy that you liked your room with a kitchenette and our laundry service. Thanks again for choosing Extended Stay America - Bakersfield - California Avenue, and we hope you will do so again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

perfect for our situation

Posted Oct 21, 2016
will stay again, B++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Comment from Hotel Management
Oct 22, 2016 by General Manager , Hotel Management
We are delighted you chose to stay at Extended Stay America - Bakersfield - California Avenue. We also appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Thank you again for being our guest, and we look forward to hosting you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Sep 26, 2016
Room was comfortable and spacious but our toilet didn't work! We stayed two nights and they supposedly were going to fix it and never did! Good thing we were just there to sleep or else it would have been terrible!
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
We encourage our guests to notify us of any issues so we can take care of issues right away. We are sorry for the lack of response by our team to complete the repairs needed in your suite, and for any inconvenience this may have caused. We are happy that overall your stay was comfortable and we hope to have you back as a guest again soon. Thank you for your feedback. General Manager
3 out of 5
by A verified traveler from Oakland

close proximity to a "theme park" and the freeway

Posted Sep 22, 2016
Pros: price
Cons: better trained staff in customer service, e.g. return a call if you promise a customer you will call them to notify you when your room is ready
Location: noisy
noisy, many young people roaming the premises with open containers
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for reviewing your visit to our hotel. We apologize for the issue you encountered. Our goal is to maintain the highest standards, so we appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
Great place to do a last-minute booking and the staff was really nice the grab and go breakfast was OK in the rooms were OK
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Bakersfield - California Avenue. It's great to know you enjoyed your stay, and we appreciate your kind comments about our hotel and staff. Thank you for your business, we look forward to seeing you in the future! Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 29, 2016
I would rather have stayed at a motel 6 by comparison. Staff was un accommodating room was just a place to lay your head is all. No blow dryer. The continental breakfast was, store bought individual wrapped muffins and a cup of coffee. I will definitely pass on an Extemded Stay America facility in the future.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
It is certainly disappointing to read that you were disappointed with your overall stay. We strive to provide clean, well maintained suites along with great service. We apologize we were not to your expectations in several ways. It would be our pleasure to have another opportunity to provide you with a better stay experience. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Posted Aug 22, 2016
Cons: Room is outdated. Dining table was crooked. Couldn't get a hair dryer from staff.
Room was a lil outdated. Had a crooked dinning table. Couldn't get a hair dryer from staff. No toilet paper in our bathroom.
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are sorry your suite fell short of expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we continually strive to improve our efforts. We hope you'll make plans to stay with us again! Sincerely, General Manager