Ratings based on 663 Verified Reviews

3.1 out of 5
59% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Visiting family

Posted Apr 19, 2018
Had a great time. Used the small kitchen to cook for wedding reception. Was very convenient. Close to Walmart for anything I needed
Comment from Hotel Management
Apr 20, 2018 by Hotel Management, Hotel Management
Kathryn, thanks for staying with us while here to visit your family. We are glad you were benefited with our location and that you liked your well-equipped room. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from New Orleans, LA

too small and cramped

Posted Apr 16, 2018
Pros: The staff was pleasant and friendly. It was conveniently located to all the places that I wanted to visit.
Cons: update appearance! don't put two beds in a room that should only fit one. Better mattresses and spray for bugs!!!!!
The room was too small for two beds, one bed was against the wall and the other against the a/c unit.. The room was nothing like the pictures showed. Upon arriving, Expedia had not made my room reservations. (this would have not been a bad thing, if I had known at the time about the cramped room ) I called Expedia and was told that my money was non refundable.and that I couldn't change my reservations to the other extended stay. The hotel had only one room left that would accommodate my party of 4. The staff was always pleasant and friendly but when I would go every morning to exchange dirty towels for fresh ones, we were never given enough wash clothes or hand towels for my party of 4. The overall experience was horrible. I've stayed at other extended stay hotels in a different state and had no issues but I would not recommend staying at this one.
Comment from Hotel Management
Apr 19, 2018 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Apr 14, 2018
Was very nice only problem was bed to close to wall had to squeeze to get out and in during night to use restroom
Comment from Hotel Management
Apr 15, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us, but we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience!

Posted Apr 10, 2018
Pros: Great Service, easy check in. Cooking area was clean, restrooms were clean, room was really clean and very cozy.
Cons: TV's audio was off a bit maybe a newer TV, and one of the lights was not working but probably a light bulb error.
Location: There are a few restaurants walking distance. Great location.
The Hotel is next to a freeway and I thought it might be too noisy at first, I was on the side of the freeway and I can happily say that the noise didn't even bother me. Great service I would definitely stay there again.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was comfortable and that our service and facilities were to your satisfaction. We have taken a note of your observations. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Seattle WA

extreme

Posted Apr 10, 2018
dirty carpet.. extreme noise facility right next to train tracks and freeway and entertainment center.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Cheyenne, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Apr 5, 2018
clean comfortable room located near food places and gas stations.
Comment from Hotel Management
Apr 6, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America and for sharing your kind review. We are delighted to read you loved the convenience of our location and enjoyed the comfort of your clean room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2018
The staff accomodations were great. The first nonsmoking room we were placed in smelled of smoke and they immediately changed the room no problems.
Comment from Hotel Management
Apr 6, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know you loved the service provided by our associates and had a good time here. We are sorry for the inconvenience you had here and are happy that we were able to solve this issue while you were here. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2018
The only thing I didn't like was that the mini amusement park next door has loud announcements coming from their PA all day and night, and I could here these from my room.
Comment from Hotel Management
Apr 2, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. However, we are sorry for the noise issues you experienced while here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler

bad

Posted Mar 20, 2018
Shower only had cold water. Neighbors were noisy and using drugs.
Comment from Hotel Management
Mar 23, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Calif

Posted Mar 19, 2018
Great value. Room was clean and front desk clerk was friendly
Comment from Hotel Management
Mar 20, 2018 by Hotel Management, Hotel Management
Donna, thank you for staying at Extended Stay America and for the feedback. We are glad to read you were impressed with your spotless room and that you found us to be the great value we offer. It was a pleasure having you as or guest, and we would love to welcome you back soon. Sincerely, Hotel Management