Ratings based on 906 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted Jan 25, 2016
Location: This place is out in the middle of nowhere. I thought it was close to Hwy 5, but it's actually about 25 mins off 5, and on an 'unmapped' area.
I had to drive from SF to LA, and decided to stop for the night in Bakersfield (b/c really, there's no other reason to go there), so as to arrive in LA fresh and rested. I arrived pretty late at night and checked in with no problem. Upon trying to go to sleep however, I realized just how thin the walls were, and the fact that the hallways echoed like crazy. I was put in a room near an entrance to the hall, and I could hear EVERY sound--whether it was a person opening a door, or the baby next door crying, or the couple SCREAMING at each other from across the hall. In the morning, as I packed up to get the heck out of there, I noticed dead bugs on the carpet. It wasn't a cockroach, but it sure as heck wasn't an everyday fly either. I'm not a big complainer, and I really didn't think it was worth my time to complain, but I definitely expected more from a Sheraton hotel.
Comment from Hotel Management
Jan 28, 2016 by TracyGM, Hotel Management
Thank you for staying with us and sharing your experience. We are sorry we didn't meet your expectations. I hope we will have an opportunity to see you at another Four Points property.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hughson, CA

Very nice place to stay

Posted Jan 18, 2016
Pros: See my review
Cons: I didn't see anything.
Location: The location is in the heart of a nice business area. Lot's of restaurants nearby. The Bistro restaurant at the site has always been a favorite.
The hotel staff was friendly and helpful. The room was nice, clean, comfortable, and laid out well for business travel. And, the most important thing.... the bed was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from southern California

One night only

Posted Jan 5, 2016
Location: Just a rest overnight while traveling.....
We always stay here going and coming from our home in SoCal to visit our family in the North . The restaurant is really excellent...we have never had anything less than a 5 star meal here. The rooms, while not luxurious, are large, clean, coffee pots, small fridge, fluffy bed. Staff most polite and accommodating.
Comment from Hotel Management
Jan 11, 2016 by TracyGM, Hotel Management
Thank you for staying with us and sharing your experience harry. We are always pleased when guest have a great stay and have an opportunity to experience our restaurant. We look forward to seeing you next time.
4 out of 5
Recommended
for Families
by A verified traveler

Clean and Comfortable.

Posted Dec 27, 2015
Pros: Clean . Comfortable. Well equipped.
Cons: If you want any extras there is a charge... Movies, local phone call, bottled water
Location: Don't know. We were visiting relatives. And it's Bakersfield and not a vacation destination.
We needed a clean, quiet and comfortable place to sleep for a decent price. It fit the bill nicely and did the job.
Comment from Hotel Management
Dec 28, 2015 by TracyGM, Hotel Management
We are pleased that you enjoyed our stay. Thank you for spending a little time with us in Bakersfield. We look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 22, 2015
Slight mix up with room(s), but in the end everything was above average.
Comment from Hotel Management
Dec 28, 2015 by TracyGM, Hotel Management
Thank you for staying with us and sharing your feedback. We are sorry about the room mix-up, but we are glad we took care of the rest of your needs. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indio, ca

Nice hotel, secure

Posted Dec 7, 2015
Anette at the front desk was wonderful. they are lucky to have to have such a great employee, definite asset to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2015
Staff was very friendly and accomodating shuttling me around and making changes to my schedule. Bed was super comfortable. Food was good. Room service and baggage help was very prompt and gracious.
Comment from Hotel Management
Nov 23, 2015 by TracyGM, Hotel Management
Thank you for staying with us and sharing your experience. We are pleased that we were able to make your stay special. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great rooms in Bako

Posted Nov 16, 2015
Pros: Friendly staff.
Cons: More ice machines. The hotel is spread out. It would be nice to have more convenient ice machines.
Great, comfortable beds. The staff is friendly. I don't want to write more.
Comment from Hotel Management
Nov 17, 2015 by TracyGM, Hotel Management
Thank you for staying with us Kathy. We are pleased that our friendly staff and Four Comfort beds made your stay great. We look forward to having you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from fullerton, ca

Conviently located

Posted Nov 16, 2015
This hotel is amazing. So comfy. Felt very homey to us. Staff during check in was great very friendly. Only dwn side is its quite noisy. The walls are thin. People upstairs from us walked too heavy
Comment from Hotel Management
Nov 17, 2015 by TracyGM, Hotel Management
Thank you for staying with us Valerie and sharing your experience. We are glad that our friendly staff made you feel welcome and comfortable. We look forward to seeing you again.
5 out of 5
Recommended
for Getaway With Friends
by John from Kapolei, Hawaii

Great Stay for a quick overnight

Posted Nov 11, 2015 on Hotels
Great hotel with even better staff. They were so welcoming and even gave our two year old a cookie from the shop. Our room was in another building and I unloaded the car not thinking about the room being away from where I parked. The manager then escorted us to our room and brought our bags on the cart. Great service for a small staff. We would definitely stay again.
Comment from Hotel Management
Nov 12, 2015 by Tracy GM, Hotel Management
Thank you for staying with us and sharing your experience. We are very happy that you enjoyed your stay. We look forward to seeing you next trip...we will have cookies waiting.