I did my research too late, but it wasn't too bad.
Posted Jan 27, 2017
We were in town for an event & didn't want to spend too much, just a hotel with free breakfast &parking. The reviews on this site are very generous, I went to the site that rhymes with Help & ewww! --Lot's of complaints about roaches & bad service! This was the day before, so we crossed our fingers & went in hoping for the best.
The front desk staff was nice enough, but we only asked for a restaurant menu & two plastic spoons while we were there. The room did not smell musty the 1st day, it smelled of cleaner & air freshener. The room itself was sufficiently clean. Pillowcases and linens were clean and free of stains, the carpet was slightly stained. Bathrooms were clean & there were enough toiletries and towels.
The towel policy sign in the bathroom was interesting. They charge for ruined or missing towels & they state the price. Apparently some guests use the towels to color their hair or apply shoe shine to their shoes. They politely state that you can request rags for that.
The walls & ceilings were worn, the HVAC system looked dusty through the grates. The worst part of our stay was the noise level. We could hear people above us walking back and forth. There were people yelling in the halls & acting wild until 2am!
Breakfast was average. They had waffles, biscuits & gravy, yogurt, fruit, oatmeal, pastries, & weak coffee.
I would think twice about returning, they might attract better customers if they fixed the place up. We did not see any roaches, thank goodness!!!!