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The king suite was huge, so that was nice. It's also right next door to Ihop and Dennys. But, neither tv worked properly, the drain plug in the bathtub was out and just laying in the tub, the paint job in the bathroom looks like they hired my 10 yr old to do it and the microwave didnt work. Also...the outside door closest to our room that is supposed to remain locked 24/7 wouldn't even close, let alone lock.
At check-in room assigned clearly had clothing items in the closet and a malfunctioning AC unit
VICTOR
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Vector,We apologize for the inconvenience you experienced during check-in with the room assignment and the malfunctioning AC unit. This does not meet our standards of service, and we will address these issues with our team to prevent similar occurrences in the future. Your feedback is appreciated, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.
Dear Guest,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Hi Rosalind,We're glad to hear that you found our accommodations clean and quiet. Providing a peaceful and clean environment for our guests is a top priority for us. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future.
Great staff and clean rooms.. outside elements are the reason for low score
Donnie
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Donnie,Thank you for recognizing our great staff and clean rooms. We strive to provide a positive experience for our guests. We understand your concerns regarding external factors, and we'll continue to work on mitigating those to ensure a better overall stay. Your feedback is appreciated, and we hope to exceed your expectations on your next visit.
Hi Rosalind,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our clean comfortable room. We will always ensure that we keep delighting you with our facilities and services. Hope your next visit will be even more pleasant than the previous one.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.
10/10 Excellent
Klydezja, Las Vegas
Mar 17, 2024
Klydezja
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
10/10 Excellent
Donnie
Mar 14, 2024
Liked: Cleanliness, staff & service, amenities
Breakfast
Donnie
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Hi Donnie,Thank you for the wonderful 5-star review! We are delighted to know you enjoyed our warm hospitality and delicious breakfast! It is a pleasure to know that we were able to resolve your concern to your satisfaction. Our team is eagerly waiting to host you again soon!!
Hi Jose,Thrilled to see this 5-star rating. Receiving these fantastic comments from our guests is always a pleasure. It's our passion to provide our customers with an exceptional service. See you soon!
Hi Zechariah,It's great to hear that you see value in what we provide. If you have any further comments or suggestions to contribute, please don't hesitate to share them. We remain dedicated to continually improving to ensure your future experiences are even more satisfying. Your support means a lot to us!
10/10 Excellent
Raydofph
Mar 9, 2024
Liked: Cleanliness, staff & service
Raydofph
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 10, 2024
Dear Guest,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
Hi Larry,We apologize for any inconvenience caused by the dated aspects of our property. Your feedback is important, and we're continuously working to improve and update our facilities to provide a more comfortable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with refreshed accommodations.
Hi Karl,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Hi Mumtaz,We're pleased to hear that you found our hotel to be quiet, safe, and clean during your stay. Providing a peaceful and secure environment for our guests is a top priority, and we're glad we could meet your expectations in this regard. We look forward to welcoming you back for another comfortable stay in the future.
4/10 Poor
Nasir
Feb 28, 2024
Disliked: Staff & service
The whole environment stinks
Nasir
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 28, 2024
Hi Nasir,We're sorry to hear that you found the environment unpleasant during your stay. Maintaining a fresh and welcoming atmosphere is important to us, and we apologize for any inconvenience caused by the odor. Your feedback is valuable, and we will address this issue promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
Staff is not very friendly or accommodating. They always seemed like the costumer was an inconvenience. Had to tell them 3 times about a homeless man sleeping in tbe stairway outside of my room. About 8:45pm, 11:00pm and 2:00am. It was the same guy in the same spot each time. When I complained about it at checkout I was told that he is there all the time. There is a sign on tbe lobby door stating the "put guest safety first" but the lack of concern suggests otherwise. I would not recommend having family stay here.
I got a suite and the layout of the room was nice. However overall it had a dirty feel to it. The bathroom counter had some type of brown substance that I was able to clean off. Little things like plug covers being crooked or broke show that the whole site is just a patch job. Volume on the tvs does not work. Also you can tell the tv's sizes were downsized a lot since the mounts are visible from the front. Phones in rooms dont work and when I called the front office from my cell I could hear her but she could not hear me.
Overall just not a good experience.
William
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 24, 2024
Dear Guest,We apologize for the inconvenience you encountered during your stay. Ensuring guest safety and satisfaction is our priority, and we're addressing your concerns with our staff and facility maintenance. Your feedback is invaluable, and we're committed to improving. We regret falling short of your expectations and hope for the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.
Dirty, smelly, have to get the keys reprogrammed every time you leave the room (had 4 rooms).Cockroach in one room, toilet always running in another and sewage smell pretty much not nice at all, even the lobby has horrible smell. Lots of cats too, cat pee and they just walk around and sit on your cars, just not a nice place.
Richard or Venessa
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Hi Richard,We sincerely apologize for the multiple issues you experienced during your stay. Your feedback regarding cleanliness, room conditions, key reprogramming, and unwanted odors is deeply concerning to us. Rest assured, we take these matters seriously and will investigate and address them promptly to ensure a better experience for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right in the future.
The management has done a great job securing the property and keeping it from becoming a homeless haven. Great job
Dallas
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Hi Dallas,We're pleased to hear that you appreciate our efforts in maintaining the security of our property. Providing a safe and comfortable environment for all our guests is our top priority. Thank you for your positive feedback and acknowledgment of our management's efforts. We look forward to welcoming you back in the future.
2/10 Terrible
Leona
Feb 16, 2024
Leona
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Leona,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
6/10 Okay
Greg
Business traveler
Feb 13, 2024
Liked: Cleanliness
Older property needs refurbishing
Greg
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Greg,Thank you for your observation. We acknowledge the need for refurbishment and are actively exploring opportunities to enhance our property. Your feedback is invaluable as we strive to provide a refreshed and improved experience for our guests. We appreciate your understanding and look forward to welcoming you again in the future.
8/10 Good
Micaela
Feb 12, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Micaela
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Micaela,We appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!
2/10 Terrible
Emily
Feb 11, 2024
Emily
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Emily,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
4/10 Poor
Arunkorn
Traveled with group
Feb 10, 2024
Disliked: Cleanliness
I booked this hotel for the convenience because it’s close the highway for over night. Without looking at the reviews before booking, this was my mistake. The reviews were all bad about the bugs and cleanness of the room and the sheet.
My stay, we found the sheet was dirty with mold and the room smelled like cat! I can’t believe how bad reviews this hotel got and they didn’t do anything about it. This property isn’t up to the standard of hotel brand.
Arunkorn
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Arunkorn,We sincerely apologize for the disappointment you experienced during your stay. Your feedback is crucial, and we're actively addressing cleanliness concerns to uphold our brand's standards. We're committed to ensuring every guest enjoys a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused, and we appreciate the opportunity to improve based on your comments.
2/10 Terrible
Robert
Feb 5, 2024
Disliked: Staff & service
Robert
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Hi Robert,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Hi Jose,Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.
Paid for our room through Expedia and when we got there they charged us for the room because they were having computer problems and told us to contact you and you would refund the money so far we have not heard back from you
David
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 4, 2024
Hi David,We apologize for any inconvenience you encountered during your reservation process. Please be advised that third-party reservation sites are not managed by our property. However, we will review your feedback with our team to investigate the issue further. If you have any further concerns, please don't hesitate to contact the Hotels.com/Expedia help desk for assistance.
Hi Yahaira,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
I like La Quinta, the waffle and hard boiled egg breakfast so tryna and the rooms are clean enougheven though the pool is never open (and this trip was winter, so far enough this time), but the neighborhood has gone pretty far downhill.
James
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi James,Thank you for your positive feedback on La Quinta's amenities, including the breakfast options and clean rooms. We apologize for any inconvenience regarding the pool availability. We value your input on the neighborhood changes and will consider this for future improvements. We appreciate your loyalty and hope to continue providing you with satisfactory stays in the future. Safe travels!
2/10 Terrible
Tayanna
Traveled with family
Jan 29, 2024
Disliked: Cleanliness, staff & service
Nothing. Very dirty…. Disgusting!!!!
Tayanna
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Tayanna,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
8/10 Good
BENTON
Jan 28, 2024
Liked: Cleanliness, staff & service
BENTON
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Benton,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
8/10 Good
Steven, Porterville
Jan 28, 2024
Steven
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 21, 2024
Hi Steven,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
Hi Robert,We're delighted to hear that our staff was very friendly during your stay. Providing excellent service is a priority for us, and your positive feedback is greatly appreciated. We look forward to welcoming you back for another friendly and enjoyable experience in the future. Thank you for choosing us!
2/10 Terrible
Mayar
Jan 23, 2024
Mayar
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 25, 2024
Hi Mayar,It saddens us to receive a 1-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.
2/10 Terrible
Omar
Traveled with family and small children, Business traveler
Bathroom very dirty and the bedroom too, homeless were on the property , i'll never come back again
Omar
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 21, 2024
Hi Omar,We sincerely apologize for the cleanliness issues you encountered and the presence of homeless individuals on our property. Your feedback is crucial, and we are implementing measures to enhance security and cleanliness. We understand your concerns and regret any inconvenience caused. We would appreciate the opportunity to regain your trust in the future with improved accommodations and service.
8/10 Good
Erik
Jan 20, 2024
Erik
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 21, 2024
Hi Erik,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Jason G, Bakersfield
Jan 18, 2024
Jason G
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 21, 2024
Hi Jason G,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
DONT EVER STAY HERE. This property is very poorly maintained outside and then when we got to our room we found cockroaches and it was dirty so we went to the desk and show up in the App Store. What do I do? said we could not stay there and asked for a refund. They refused to give us a refund and we left and stayed at another place. This is by far the worst hotel that I have ever booked and we don’t seem to be able to get a credit from either Expedia, La Quinta or our credit card. I wish I’d looked at other reviews because all the other reviews say the same thing that they found cockroaches and it was filthy.
Susan
Stayed 1 night in Sep 2023
Response from Sophia CSR on Jan 21, 2024
Hi Susan,Thanks for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
4/10 Poor
Leslie
Jan 17, 2024
Leslie
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 21, 2024
Hi Leslie,We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered. Please reach out to our customer service team so we can address your concerns and work towards improving our services. We value your input and hope to have the opportunity to better serve you in the future.
8/10 Good
Debbie
Traveled with partner
Jan 17, 2024
Liked: Cleanliness, staff & service
Debbie
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Hi Debbie,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
Hi Jose, Thank you for bringing this to our attention. We apologize for any inconvenience caused by cleanliness issues during your stay. This is certainly not the experience we aim to provide. Our team is committed to addressing and improving upon the concerns you've raised. We appreciate your feedback and would welcome another opportunity to exceed your expectations in the future.
They placed a 250 hold on top of discriminate me by threats and the security guy hit me I'm suing for battery and authorities are coming.
Armando
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Hi Armando,We take all guest concerns seriously and are deeply sorry for any negative experience. Our team is investigating the situation promptly to ensure a swift resolution. Your safety and comfort are our top priorities, and we are committed to addressing this matter thoroughly. We appreciate your patience and cooperation.
2/10 Terrible
Alvaro
Jan 6, 2024
Liked: Staff & service
Alvaro
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Hi Alvaro,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
10/10 Excellent
Cesar Augusto
Traveled with partner
Jan 6, 2024
Liked: Staff & service, amenities
The room have coffee maker…. But don’t have coffe!!!!
Cesar Augusto
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Hi Cesar,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
The electrical switch it gives a shook to my daughter once she try to turn off the lo
Jorge
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Hi Jorge,We're deeply concerned to hear about the safety issue with the electrical switch in your room. Your feedback is taken seriously, and we apologize for any distress caused to your daughter. Our maintenance team will investigate and address this immediately to ensure the safety of our guests. Thank you for bringing this to our attention.
This property needed a remodel 20 years ago. It is dated, dingy, and needs repairs everywhere. So disappointed by the La Quinta brand.
Astrid
Response from Sophia CSR on Jan 9, 2024
Hi Astrid,We apologize for falling short of your expectations during your stay. Your feedback about the property's condition is concerning, and we appreciate you bringing it to our attention. We understand the importance of maintaining a comfortable environment for our guests and will address the necessary repairs and renovations promptly.
Many dead earwigs on the floor. Room smelled like an uncleaned bathroom. Price was convenient.
Alejandro
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 6, 2024
Hi Alejandro,We're glad you found our pricing convenient. However, we apologize for the inconvenience you experienced and appreciate your feedback. Our team will address the cleanliness issues promptly to ensure a more pleasant stay in the future. Hope to have the opportunity to exceed your expectations on your next visit. Your input is valuable, and we're committed to improving our services.
There were cockroaches in my room and the bathroom was very small.
Luis
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Hi Luis,Thank you for bringing these matters to our attention. Our team apologizes for the inconvenience you encountered during your stay, particularly with the presence of cockroaches and the size of the bathroom. This does not align with our standards, and we are taking immediate action to address these issues. Your feedback is invaluable, and we are committed to ensuring a more comfortable and pest-free experience in the future.
Hi Erica,Thank you for the fantastic 5-star rating! We're thrilled to hear you had an excellent experience during your stay. Your positive feedback motivates our team, and we look forward to providing you with exceptional service on your next visit.