- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
The property in terms of location is superb, the room I stayed in opened up to the lively Nizami street. Tastefully furnished, clean and comfortable rooms. However everything that works for this property means nothing when they have a bunch of utterly incompetent, egocentric & inhospitable staff members who quite literally take zero interest in providing basic services to their guests (like a quick & efficient check in) let alone their wellbeing. I stayed at their other property in Bayil for two nights on the same trip, Sapphire City could learn a thing or two about hospitality from that team.