Ratings based on 584 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Thats great even though it is ny first time to stay
Comment from Hotel Management
Dec 12, 2017 by Joe Estrada, Hotel Management
Thank you for sharing your experience at the Courtyard Los Angeles Baldwin Park. As a valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
3 out of 5
by David

Baldwin Park Courtyard stay

Posted Oct 18, 2017 on Hotels
I had planned for a room with king size bed but only two queen size was available. No real deals available. A drawback was no complimentary breakfast. Most hotels offer this. Six dollar a night parking charge to room card, but I was forced to pay another $8 to get out of parking lot. I was in a rush so I didn't have time to dispute charge. Steep parking charge may be due to sketchy surrounding neighborhood. Also, no vending machines on the 5th floor, but not sure if other floors. It's not convenient to have to go to lobby to buy a soft drink. Several pluses, I liked that Netflix access was available and easy 10 Freeway access. Though overall, I won't return.
Comment from Hotel Management
Oct 21, 2017 by Henry Z, Hotel Management
Dear valued guest, We appreciate your feedback, and would like to take the opportunity to apologize for all the inconveniences you experienced during your stay. Thank you for staying with us, hopefully the next time you are in town we will have the chance to be of better service to you. Regards, Henry Zamora
3 out of 5
by A verified traveler

Posted Oct 17, 2017 on Hotels
From 10pm- 2am there were loud drunk people in the hallway and courtyard making it impossible to sleep. Other than that, the hotel was clean and staff was friendly.
Comment from Hotel Management
Oct 21, 2017 by Henry Z, Hotel Management
Dear valued guest, We apologize for the loud guests in the hallway. It is very inconvenient when situations like this happen. Our security guard should have taken care of this matter immediately, I'm sorry if we did not act in a timely manner to stop these guests from making noise. Please come back to visit the next time you are in town. Regards, Henry Zamora
5 out of 5
by Eduardo

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Oct 17, 2017 by Henry Z, Hotel Management
Dear valued guest, Thank you for scoring our services and facilities. We would love to see you again. Please come back to visit the next time you are in town. Best regards, Henry Zamora
5 out of 5
by Ashley

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 17, 2017 by Henry Z, Hotel Management
Dear traveler, We are delighted to know that you enjoyed your time here at our facility. Thank you very much for choosing our facility to stay while you were visiting this area. Please come back to visit!
3 out of 5
by Ana

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 17, 2017 by Henry Z, Hotel Management
Dear guest, Thank you for sharing your rating with us. I do apologize for not being able to fulfill your expectations. I would have loved to earn 5 stars instead. Feel free to reach out to us with any comments that may help us to improve our service. We appreciate your business. Best regards, Henry Zamora
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Business

Posted Oct 4, 2017
Pros: my room was comfortable
Cons: free coffee and breakfast items, move TV to wall mount more accessible
Location: Harley Davison shop nearby, good for me
interesting day, restaurants are nearby, large mall about a mile away with nice restaurants also available. location is close to freeway, far from LA
Comment from Hotel Management
Oct 5, 2017 by Henry Z, Hotel Management
Dear traveler, We appreciate your feedback. It is nice to know that you enjoyed your stay in the area. Please come back to visit the next time you are in town. It will be our pleasure to be of service to you again in the future. Best regards, Henry Zamora
5 out of 5
by George

Posted Oct 4, 2017 on Hotels
Was a last minute booking. Really enjoy the ease and friendliness of the staff.
Comment from Hotel Management
Oct 17, 2017 by Henry Z, Hotel Management
Dear last minute guest, We are happy to hear that you enjoyed our friendliness. We hope that you will keep us in mind the next time you happen to need a hotel in the area. Please come back to stay with us at your convenience, we would love to be of service to you again in the future. Best regards, Henry Zamora
5 out of 5
by A verified traveler

Great stay planing to stay there again.

Posted Sep 30, 2017 on Hotels
This place was grate! Very clean and comfortable, loved the bar and loung. They do charge for parking parking which I was not to fond off but when I got there they had a security gard in the lot and the only way you can get in or out is with a room key which I really liked so it was really not that bad.
Comment from Hotel Management
Oct 5, 2017 by Henry Z, Hotel Management
Dear valued traveler, Please come back to stay with us the next time your travels bring you back to our lovely city. We appreciate your business! Regards, Henry Zamora
3 out of 5
by A verified traveler

Management seems to have changed?

Posted Sep 17, 2017 on Hotels
Staff knows little. No 'can' do attitude.
Comment from Hotel Management
Sep 28, 2017 by Henry Z, Hotel Management
Dear Valued Traveler, Thank you for sharing your feedback with us. I do apologize if my staff did not meet your expectations during your recent stay at our facility. It is always our main priority to make our guests feel welcomed. Please keep us in mind the next time you are in town. Best regards, Henry Zamora