Posted Dec 28, 2016
We stayed at RIMBA last year and would like to try AYANA this time. We stayed 3 nights and were very disappointed and would never come back again.
1. When the bell boy brought us to room, he did not take off his shoes when entering to our room. This is very basic to greet your guest but in this 5 stars hotel it fails unexpectedly.
2. We had breakfast on day 2 and we got assigned a table, I put my belongings on the table to show this is occupied and went out to grab food. After we got our food and returned back to our table, our table has been taken by other guests and our belonging gone! I was like...what?!!! I can't believe this was happening in 5 stars hotel. Poor management and poor greeting to guests!!!
3. We had the romantic dinner, however the food was horrible! The price not worth for it.
4. We stayed here for anniversary, we informed the hotel however there was not any anniversary arrangements given by the hotel. And we requested for king size bed, we got assigned to 2 queen bed insteads!!! How could a couple having their anniversary and sleep separately?!
Overall, the hotel totally ruined our anniversary trip and we swear will never come back again. Not recommended.