Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

リピートしたいホテル

Posted Aug 6, 2016
Pros: ヴィラの構造、プライベートプールの大きさ、食事・ルームサービスのコストパフォーマンス、スタッフの接客態度
Cons: 夜8時~9時半頃、外の自動車音?近くのバリコレクションの音楽?が聞こえる。 日によって違うが、風呂のお湯の温度はマックス41度?、の日がありました。
Location: バリコレクションまで徒歩5分以内、ビーチまで徒歩10分以内(暑いため、ホテルの車で移動しましたが)
子連れで4泊滞在しました。結果的に殆ど外出せず、ヴィラの中で過ごしました。規模の小さいホテルのようで、共同プールも小さいですが、プライベートプールだけでも子供は十分楽しめました。朝食も昼食もルームサービスでを利用しました。コストパフォーマンスの良いホテルだと思います。またリピートしたいです。
5 out of 5
by A verified traveler from Tokyo, Japan

Fantastic hotel villas with superb service & staff

Posted Jul 29, 2016
Pros: The villa, food, service, staff.
We stayed at Amarterra Villas for 4 nights in Jul. 2016 and we had a really fantastic time. The villa is spacious, comfortable, well equipped and very clean. The service level is superb and the friendly staff will help you speedily with all the small requests. The breakfast is great with multiple choices. The dinner that we got arranged at the poolside of our dinner was fantastic and an evening to remember. We will definitely be back!
Comment from Hotel Management
Aug 3, 2016 by Tangi Le Grand , Hotel Management
Dear Taz, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. I will be very happy to share the comments to the entire team. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
3 out of 5
by A verified traveler from Ottawa

Disappointing, did not meet expectations

Posted Jul 27, 2016
Pros: The staff were friendly and willing to listen and tried to address issues.
Cons: Upgrade pool furniture/towels. Fix mildew smell from thatch roofing. Upgrade restaurant offerings. Either expand or get rid of the "boutique".
Location: Badly located next to traffic at back of property. Walk to the beach is horrible! Dirty local road leading to a public parking lot and onto the beach.
We booked a two bedroom villa with pool and based on price point and review/ratings had expectations that this would truly be a five star experience. Sadly, we were disappointed across the board. The photos of the common areas (reception, main pool, entrance etc) are a true reflection of reality - they are beautiful areas and well maintained. We arrived and were warmly greeted by the staff and shown to our villa, a 2 bedroom. The king bedroom smelled so badly of mildew, I protested immediately to the staff, their suggestion was to turn the AC high and burn incense and then they would check back with me in an hour. After 90 minutes, I had to call again, insisting that smell was unacceptable and still very strong. Unfortunately, they could not relocate us but did commit to moving us to a 3 bedroom the next day. This 3 bed was located at the far back of the property and the public road to the beach ran directly behind two of the bedrooms - this road is used as a taxi waiting area. In addition, the staff parking for motor bikes is right behind the bedrooms also. Net-net, there is constant noise 24 hr/day from taxi drivers and traffic!! Additionally, the pool area and poolside furniture is in need of repair/upgrade. The pool towels sadly faded and tattered. There was no hot water, even after we requested maintenance fix. At best, it was lukewarm after running the water on hot for 3-4 minutes! Only one restaurant on premise and limited menu and no ambience, food OK.
Comment from Hotel Management
Aug 5, 2016 by General Manager , Hotel Management
Dear Canadian, Thank you for choosing Amarterra Villas and share your experience to us. First and foremost, I would like to convey my apologies for some areas which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the areas. We do thank for your comments of our staff friendliness. I would be very glad to share with them. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by A verified traveler

Posted May 23, 2016
Friendly staff, excellent service and good location. We had a good holiday here.
Comment from Hotel Management
Jun 7, 2016 by Tangi Le Grand , Hotel Management
Dear Anonymous, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
2 out of 5
by A verified traveler from Paris

Hotel en devenir ?

Posted May 13, 2016
Cons: Les equipements de climatisation et le service en general Difficile de s entendre demander chaque soir si on veut que sa chambre soit preparee
Location: A part la plage .... rien
Grand manque d experience sur le restaurant et le bar GROS problemes de climatiseur dans les villas malgre une reparation apres une nuit sans fermer l oeil Filtre de piscine bouche par des feuilles d arbres (probleme de conception arcitecturale) Plage eloignee et acces par route publique (porte fermee a 20h)
Comment from Hotel Management
May 17, 2016 by Tangi Le Grand , Hotel Management
Dear Gilbert, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by A verified traveler

素敵なホテル

Posted May 7, 2016
スタッフのサービスも良く、ホテルもきれいだった。プライベートビーチもあるので快適に過ごせた。ヴィラに泊まったが他の部屋の声が少し聞こえてきたのが残念だった。
Comment from Hotel Management
May 17, 2016 by Tangi Le Grand , Hotel Management
Dear Sayaka, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by A verified traveler from Orlando, FL

Best villas in Bali.

Posted Apr 23, 2016
Loved the villas so much. Better than the any of the other resorts in Nusa Dua. Very intimate, peaceful, and absolutely stunning.
Comment from Hotel Management
May 17, 2016 by Tangi Le Grand , Hotel Management
Dear Axman, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. However, we will take action to try to improve some areas which come to your concern. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by A verified traveler

A wonderful resort just minutes walk from a beach.

Posted Jan 1, 2016
Pros: We loved the staff, the grounds and the villas! The private pool in our villa was excellent!
Location: The beach is just a few minutes walk away. Bali Collection is a quick walk with lots of shops and restaurants.
An absolutely fantastic experience. The villas were just lovely. What made our stay perfect was the staff of Amarterra. From check in to the drive to the airport everyone went out of their way to make us feel special. Our breakfast everyday was a treat with the wonderful staff taking care of us. The resort is in a great location and the staff is happy to help arrange tours around the island. A perfect stay!
Comment from Hotel Management
Jan 7, 2016 by Pascal Bellon , Hotel Management
Dear Janet, We thank you for your comments regarding your recent stay at Amarterra Villas Bali Nusa Dua. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by A verified traveler from Sydney

Beautiful villa-style hotel

Posted Dec 22, 2015
Pros: Luxurious villa with its own pool.
Cons: Improve the "beach club" and provide a shuttle bus service to Kuta.
Location: Great walking/running track along the Nusa Dua beach. Superb seafood restaurants at Jimbaran Bay.
We stayed for 9 nights at this quiet small-scale all-villa hotel. Loved the luxurious 2 bedroom villa with its huge bath to soak in and watch TV at the same time. The private pool for the villa was surprisingly large. The large resort pool is a wonderful 31 degrees. The only small disappointments were that the beach was a few hundred meters away from the hotel and the allocated section of the beach for the hotel was not of the same standard as the hotel. Also, the lack of a free shuttle bus to Kuta meant that we were somewhat confined to Nusa Dua (easily solved by a $10 taxi fare). It's a beautiful hotel with fantastic staff. Highly recommended if you prefer a smaller scale resort.
Comment from Hotel Management
Dec 29, 2015 by Pascal Bellon , Hotel Management
Dear John, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
by CHIH YING

Posted Dec 11, 2015 on Hotels
Comment from Hotel Management
Feb 13, 2016 by Pascal Bellon, Hotel Management
Dear Chih Ying, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua