Disappointing, did not meet expectations
Posted Jul 27, 2016
We booked a two bedroom villa with pool and based on price point and review/ratings had expectations that this would truly be a five star experience. Sadly, we were disappointed across the board. The photos of the common areas (reception, main pool, entrance etc) are a true reflection of reality - they are beautiful areas and well maintained. We arrived and were warmly greeted by the staff and shown to our villa, a 2 bedroom. The king bedroom smelled so badly of mildew, I protested immediately to the staff, their suggestion was to turn the AC high and burn incense and then they would check back with me in an hour. After 90 minutes, I had to call again, insisting that smell was unacceptable and still very strong. Unfortunately, they could not relocate us but did commit to moving us to a 3 bedroom the next day. This 3 bed was located at the far back of the property and the public road to the beach ran directly behind two of the bedrooms - this road is used as a taxi waiting area. In addition, the staff parking for motor bikes is right behind the bedrooms also. Net-net, there is constant noise 24 hr/day from taxi drivers and traffic!! Additionally, the pool area and poolside furniture is in need of repair/upgrade. The pool towels sadly faded and tattered. There was no hot water, even after we requested maintenance fix. At best, it was lukewarm after running the water on hot for 3-4 minutes! Only one restaurant on premise and limited menu and no ambience, food OK.
Comment from Hotel Management
Aug 5, 2016 by General Manager , Hotel Management
Thank you for choosing Amarterra Villas and share your experience to us.
First and foremost, I would like to convey my apologies for some areas which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the areas.
We do thank for your comments of our staff friendliness. I would be very glad to share with them.
Sincerely, The Management Amarterra Villas Bali Nusa Dua