Ratings based on 46 Verified Reviews

4.7 out of 5
91% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

good & safe location, close to the beach

Posted Jan 16, 2017
Location: 20-30 minutes from the airport and local restaurant and bar close by
very friendly staffs and good food, we had a lovely time to stay in Amarterra Villas Bali Nusa Dua
3 out of 5
by A verified traveler from Ottawa

Disappointing, did not meet expectations

Posted Jul 27, 2016
Pros: The staff were friendly and willing to listen and tried to address issues.
Cons: Upgrade pool furniture/towels. Fix mildew smell from thatch roofing. Upgrade restaurant offerings. Either expand or get rid of the "boutique".
Location: Badly located next to traffic at back of property. Walk to the beach is horrible! Dirty local road leading to a public parking lot and onto the beach.
We booked a two bedroom villa with pool and based on price point and review/ratings had expectations that this would truly be a five star experience. Sadly, we were disappointed across the board. The photos of the common areas (reception, main pool, entrance etc) are a true reflection of reality - they are beautiful areas and well maintained. We arrived and were warmly greeted by the staff and shown to our villa, a 2 bedroom. The king bedroom smelled so badly of mildew, I protested immediately to the staff, their suggestion was to turn the AC high and burn incense and then they would check back with me in an hour. After 90 minutes, I had to call again, insisting that smell was unacceptable and still very strong. Unfortunately, they could not relocate us but did commit to moving us to a 3 bedroom the next day. This 3 bed was located at the far back of the property and the public road to the beach ran directly behind two of the bedrooms - this road is used as a taxi waiting area. In addition, the staff parking for motor bikes is right behind the bedrooms also. Net-net, there is constant noise 24 hr/day from taxi drivers and traffic!! Additionally, the pool area and poolside furniture is in need of repair/upgrade. The pool towels sadly faded and tattered. There was no hot water, even after we requested maintenance fix. At best, it was lukewarm after running the water on hot for 3-4 minutes! Only one restaurant on premise and limited menu and no ambience, food OK.
Comment from Hotel Management
Aug 5, 2016 by General Manager , Hotel Management
Dear Canadian, Thank you for choosing Amarterra Villas and share your experience to us. First and foremost, I would like to convey my apologies for some areas which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the areas. We do thank for your comments of our staff friendliness. I would be very glad to share with them. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2016
Friendly staff, excellent service and good location. We had a good holiday here.
Comment from Hotel Management
Jun 7, 2016 by Tangi Le Grand , Hotel Management
Dear Anonymous, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Best villas in Bali.

Posted Apr 23, 2016
Loved the villas so much. Better than the any of the other resorts in Nusa Dua. Very intimate, peaceful, and absolutely stunning.
Comment from Hotel Management
May 17, 2016 by Tangi Le Grand , Hotel Management
Dear Axman, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. However, we will take action to try to improve some areas which come to your concern. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful resort just minutes walk from a beach.

Posted Jan 1, 2016
Pros: We loved the staff, the grounds and the villas! The private pool in our villa was excellent!
Location: The beach is just a few minutes walk away. Bali Collection is a quick walk with lots of shops and restaurants.
An absolutely fantastic experience. The villas were just lovely. What made our stay perfect was the staff of Amarterra. From check in to the drive to the airport everyone went out of their way to make us feel special. Our breakfast everyday was a treat with the wonderful staff taking care of us. The resort is in a great location and the staff is happy to help arrange tours around the island. A perfect stay!
Comment from Hotel Management
Jan 7, 2016 by Pascal Bellon , Hotel Management
Dear Janet, We thank you for your comments regarding your recent stay at Amarterra Villas Bali Nusa Dua. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Beautiful villa-style hotel

Posted Dec 22, 2015
Pros: Luxurious villa with its own pool.
Cons: Improve the "beach club" and provide a shuttle bus service to Kuta.
Location: Great walking/running track along the Nusa Dua beach. Superb seafood restaurants at Jimbaran Bay.
We stayed for 9 nights at this quiet small-scale all-villa hotel. Loved the luxurious 2 bedroom villa with its huge bath to soak in and watch TV at the same time. The private pool for the villa was surprisingly large. The large resort pool is a wonderful 31 degrees. The only small disappointments were that the beach was a few hundred meters away from the hotel and the allocated section of the beach for the hotel was not of the same standard as the hotel. Also, the lack of a free shuttle bus to Kuta meant that we were somewhat confined to Nusa Dua (easily solved by a $10 taxi fare). It's a beautiful hotel with fantastic staff. Highly recommended if you prefer a smaller scale resort.
Comment from Hotel Management
Dec 29, 2015 by Pascal Bellon , Hotel Management
Dear John, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff who genuinely cared

Posted Sep 17, 2015
The staff were amazing with my almost 4 year old son. They loved him and made us feel very much at home and made every day special for our son and went out of their way to ensure that he felt special thank you
Comment from Hotel Management
Sep 22, 2015 by Pascal Bellon , Hotel Management
Dear Anonymous, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
We stayed here for the fist five nights of our honeymoon in bali and what a great choice it was. Our welcoming couldn't of been better we recieved a bracelet when we arrived that represents life,
Comment from Hotel Management
Jul 6, 2015 by Pascal Bellon , Hotel Management
Dear Guest, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Can't fault a thing!

Posted Apr 29, 2015
Pros: Everything! Especially the staff, villas, and breakfast.
Cons: Nothing, can't fault it!
Location: Perfect location, its in a sort of gated community with restaurants and shops a 2 minute walk away.
I could not ask for a better experience than the one I had at amarterra villas in nusa dua. The staff were the most friendly and welcoming people you could ever meet, they've always got a smile on their faces! The breakfast was amazing: fruit, toast, jams, pastries, cheese and meats, muffins and a choice of a hot and cold dish as well!!! The villas are kept to such a high standard, with a beautiful private pool. I came with my boyfriend and it couldn't have been a more romantic place to stay, but we also saw a few families staying at the villas to! On arrival we were given a cold towel for the heat and ice tea. And after telling them we came to bali for my birthday they brought us a bottle of rose on the house! They just go out of their to make it the most special holiday of a lifetime. They even turn the duvet corners down at night time so the bed is ready to be slept in! Its the little things they do that really make it so special. The location is perfect too, with restaurants and shops a 2 minute walk away. And for any activities your hoping to do in bali, the staff will arrange them for you and for most activities (trekking, water sports, tours, ect) you get picked up and dropped off to the hotel. I couldn't recommend this place enough.
Comment from Hotel Management
May 6, 2015 by Pascal Bellon , Hotel Management
Dear Guest, We thank you for your comments regarding your recent stay at Amarterra Villas Bali Nusa Dua. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. Sincerely, The Management Amarterra Villas Bali Nusa Dua
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 28, 2015
Had a wonderful stay. Rooms are amazing, food and breakfast are great. Staff is very friendly. Would highly recommend.
Comment from Hotel Management
Mar 12, 2015 by Pascal Bellon , Hotel Management
Dear Kad, Thank you for your time to share your memorable experience during your stay at Amarterra Villas. We will be very happy to share the comments to the entire team. We wish to welcome you back in the near future in our Hotel. Sincerely, The Management Amarterra Villas Bali Nusa Dua