Problems overwhelm location and room size
Posted Oct 24, 2016
Hotel has a great location, rooms are really big and the staff make an effort - this is where all the good stops (the rooftop restaurant has great views again). Sofas in the lobby is your first encounter with the hotel - and that is a big put off, they are visibly dirty. Our room, with a great ocean view, was full of food smell from cafe below in a few minutes. They changed us to another room very willingly but the shower drain was blocked in the new room. The bedding, with clean covers, had a smell consistently.
I expected much more from the hotel with the premium price, but was sincerely let down. They need to fix the basics really fast.
Comment from Hotel Management
Nov 23, 2016 by Asti Dewi, Hotel Management
Thank you so much for staying with us and sharing your comments. We do our utmost to provide a comfortable stay for all guest and disappointed that you did not enjoy your holiday here. Hoping to have the chance to welcome you back to our property.