Ratings based on 123 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016 on Wotif
Pros: Staff, position, rooms, pool.
Location: We visited the market, heron roosting,coffee plantation,ritz Carlton and Royal pita maha for lunch. Missed going to Mosaic which is meant to be great.
Very gentle helpful,caring staff. Beautiful hillside position. Easy to organise a car and driver at any time. Cool comfortable room,demosquitoed each evening. Never saw a mosquito. Lots of steps to get to pool and restaurant which weren't a problem for us ,the hotel is almost carved into a hillside. Could be difficult for some.
5 out of 5
by Tommaso

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
5 out of 5
by Tommaso from italy

Great stay, Ubud experience at its best

Posted Aug 29, 2016 on Hotels
Best hotel ever, highly recomended!
4 out of 5
by Keshawa from Colombo

Very friendly staff

Posted Jul 7, 2016 on Hotels
Very nice and quite place to spend your holiday. Took 1 hour from Kuta to get there. Monkey forest and Ubud palace is in walking distance from the hotel. The hotel provide free shuttle services to the nearest town. As soon as you entered to the hotel you feel that you're in Bali. The hotel entrance, reception and most of room entrances are made with authentic Indonesian designs. Hotel staff were very friendly and most of them speak good english. The room size room was good but bathroom needs a complete make over. It was clean but had very basic and old feel to it. The entire hotel was built in a slope of a small hill. Their pool and main restaurant located in the bottom of the hill. So not ideal for a person with walking difficulties. The breakfast was pretty basic and only had few choices.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, traditional feel to it.

Posted Jun 21, 2016
enjoyed stay. close to town and excellent service. Really liked the setting and the rooms which were very nice.
Comment from Hotel Management
Jun 30, 2016 by Hariyana, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Amazing place to stay!

Posted Jun 1, 2016 on Wotif
Pros: everything! great location, beautiful rainforest surrounds , excellent rooms and facilities, and most of all - exceptional customer service!
Cons: n/a
Location: Monkey forest (don't take in any food or water!), good food, yoga, Balinese dance - all close by
We had such an incredible stay at Bali Spirit - so much so, I'm already planning the next trip there! From the moment we booked I was impressed - I had some additional questions and requests that I emailed through; they replied promptly, thoroughly, and the customer service bar was set high (and maintained) from there. The staff were incredibly welcoming, patient, helpful and kind; we were travelling with my 4 year old son - by the second day we were there everybody knew his name, and always had time to stop for a chat with him, and to help me with pram, bags and car doors etc. The room was spacious and had lovely views, and the grounds of the hotel and pools are so beautiful - it felt like paradise. Location was also great - out of the hustle and bustle of Ubud, but walking distance to Monkey Forest (and central Ubud if you like a longer walk), and the regular hotel run shuttles made getting around easy.
Comment from Hotel Management
Jun 30, 2016 by hariyana, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from phillip island

Beautiful friendly and very professionally run

Posted May 30, 2016 on Lastminute
Pros: Serenity
From the moment of arrival to the time that I left I felt very well looked after .
Comment from Hotel Management
Jun 30, 2016 by hariyana, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Justin from Portland, OR

Simply Great

Posted May 20, 2016 on Hotels
Absolutely wonderful. Pool was great and the staff was some of the best staff I have ever had.
Comment from Hotel Management
Jul 23, 2016 by Hariyana, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Adeliade, SA

Quiet Location, Great Value

Posted Mar 27, 2016
Loved the quiet location, room was great, staff were always helpful!
Comment from Hotel Management
Apr 30, 2016 by Hari, Hotel Management
We thank you so much for your stay with us. It was a pleasure to serve you. Hopefully our hotel & the staff have made your stay a memorable one, an extraordinary experience. Your comments and suggestion are very much appreciated in order to improve our service in the future. Thank you & God Bless.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

So many stairs

Posted Jan 2, 2016
Pros: All of the statues, the beauty of the jungle right outside our window.
Cons: Better signs
Location: Very removed from the city, needed a shuttle or taxi to get anywhere.
This hotel is older, and you can feel it, but it is still nice. The staff is excellent, gracious and helpful. Our room was one of the Lelong rooms and it was big. It took awhile for the air conditioner to cool the room, so be aware. My only complaint was that it was rather confusing to find your way to places, like the restaurant and pools. There are so many stairs and walkways and it is fairly dark outside. For a person with bad knees, like me, who is using them all day around the island, I struggled to get around the hotel when I returned. Also, this hotel is not close to the city. There is a free shuttle, but we were so tired when we returned, we just went to the hotel restaurant, which was excellent for Bali food.
Comment from Hotel Management
May 22, 2016 by Hariyana, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It was a pleasure to serve you. Your comments and suggestion are very much appreciated in order to improve our service in the future. We will follow up those very soon. Thank you & God Bless.