Ratings based on 103 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely Hotel

Posted Feb 14, 2017
Hotel is peaceful, has good facilities, an amazing view out across the valley from the yoga pavilion & gorgeous breakfast area. The bar area is comfortable with view out over the really nice pool and beautiful planting surrounding it. In fact, everywhere has gorgeous lush planting. Bar area serves a good and pleasing variety of snacks and light-meals. Restaurant serves delicious meals in very pleasant surroundings. The staff are attentive, helpful and kind. It's a lovely place to stay.
Comment from Hotel Management
Mar 5, 2017 by Dewa Arta, Hotel Management
Dear Hazell, It was a pleasure having you staying with us recently. Thank you so much for taking your time to share such a great review. I am glad that you had a wonderful time at COMO Uma Ubud. Your positive notes on all aspects of your stay are sincerely appreciated. We are particularly grateful that our team and their level of service and care are the highlights of your experiences. We look forward to welcoming you back in a very near future With Kind Regards, Dewa Arta Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Posted Dec 27, 2016
Tranquil comfortable setting. Lovely, genuine service without being intrusive. Nothing was ever too much or too hard for the service staff. Food at the restaurants/bar was excellent. Very hard for us to leave such an idyllic setting.
Comment from Hotel Management
Jan 11, 2017 by Dewa Arta, Hotel Management
Dear David, Thank you very much for choosing us on your recent trip to Ubud. I do hope you had both memorable and relaxing time during your stay. I sincerely appreciate the time and effort that you spent to share such a lovely comments toward all aspect of your stay. We fondly looking forward to welcoming you back to Uma soon. With Kind Regards, Dewa Arta Guest Services Manager
5 out of 5
by A verified traveler

Excellent

Posted Dec 14, 2016 on Hotels
Amazing
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your short comments, I do hope you had a wonderful time during your stay at COMO Uma Ubud. With Kind Regards, Dewa Arta Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds and very friendly staff!

Posted Oct 29, 2016
Location: Lots of activities and yummy eateries nearby. The hotel shuttle was a great way to get into town!
Fantastic accommodation. Stayed in the Como Villa, very romantic and secluded for our honeymoon. Incredibly friendly and welcoming staff who made a big effort to make us feel special.
Comment from Hotel Management
Nov 13, 2016 by Dewa Arta, Hotel Management
Dear Lizzie, Thank you so much for choosing us to celebrate your honeymoon recently and for taking your time to share your great experience during your stay. I am glad that you highlight many aspect of our resort especially our team and their level of care (service). I do hope we will have another chance to host you again in the near future in other special occasion. We are looking forward to welcoming you back again soon. With kind regards, Dewa Arta Guest Services Manager
5 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
i like the hotel very much and i would defineatly like to stay there again.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Reviewer, thank you very much for your great comments toward our Resort and we are looking forward to welcoming you back to COMO Uma Ubud in a very near future Best Regards, Dewa Arta Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Ubud Retreat

Posted Sep 1, 2016
This is a truly beautiful property with top notch service and food. The rooms are elegantly appointed, comfortable, and quiet as they are away from downtown. The hotel offers a shuttle, but the timing for drop-offs / pick-ups are every two hours, which is a bit inconvenient.
Comment from Hotel Management
Oct 24, 2016 by Dewa Arta, Hotel Management
Dear Fernando, It was such a pleasure to host you at our lovely resort recently and I am glad that we met your expectation in most areas especially our staff and their level of service. Your honest feedback of the shuttle bus service is highly appreciated and we definitely consider for future change. With Kind Regards, Dewa Arta Guest Service Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 17, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Cozy and quiet hotel a bit far from central

Posted Aug 15, 2016
Highlight of this hotel: Quiet, healthy and yummy breakfast, clean. Before I booked the hotel I read some negative reviews about breakfast but for me the breakfast at Uma was fantastic. Healthy ingredients, some Indonesian traditional breakfast to try, tasty ginger tea, freshly made in the kitchen (served warm).
Comment from Hotel Management
Dec 18, 2016 by Dewa Arta, Hotel Management
Dear Lucy, Thank you very much for your review and I am glad that we met your expectation in most areas. I do hope you had both memorable and relaxing time during your stay. we fondly looking forward to welcoming you back again soon With Kind Regards, Dewa Arta Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Sensational!

Posted Jul 18, 2016
What an incredible experience. Uma by Como has been exceptional, with what some world class service! I stayed here with 4 other guests, in two Terrace Rooms, from 13 - 17 July 2016. When we arrived, we were swiftly welcomed and checked in and offered an amazing ginger, tangerine & lime drink - which usually isn't my thing but it was honestly delicious. Our room wasn't ready upon arrival, however this wasn't too much of an inconvinience as we waited by the pool side bar and enjoyed some of Uma by Como's fantastic food selection. The room's are spacious and very clean, modern and fit in well with the Jungle surroundings. During out 4 nights, we had one spider in the room, which the hotel staff swiftly came in and removed within minutes of calling them. This followed by a very sincere apology, and on our final day, a hand written apology card from the Front Desk Manager who once again expressed his apologies and it came with an authentic box with chocolate, dried fruits and Balinese coffee. Every single member of staff is so friendly and welcoming, greeting you with a warm greeting every time they see you - I dont know what training they've gone through, but nothing is of too much trouble and everythings done at speed with a smile - what more could you ask for? Overall, this is an oustanding Hotel with outstanding staff. I will definately be returning in the future and hope to book the Two Bedroom Villas next time (these we're fully booked on this visit).
Comment from Hotel Management
Jul 28, 2016 by Dewa Arta, Hotel Management
Dear Govinda, Sunny greetings from Ubud. It was great pleasure having you and friends staying with us recently. Thank you so much for taking your valuable time to share such a wonderful review about your experiences at COMO Uma Ubud. I am thrilled to learn that we met your expectation in most areas moreover the highlight was our team and their level of services. I trust we will see you again in a very near future. With kind regards, Dewa Arta Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

A perfect blend of old and new Ubud

Posted Jul 11, 2016 on Wotif
Pros: The rooms, staff and the food.
Uma by Como is a perfect blend of tranquil small hotel with modern facilities and great food. The rooms and villas are light, have comfortable beds, modern bathrooms and are spread around the hotel gardens. The food is excellent - breakfast, room service and at the Uma Cucina restaurant. There are healthy options is you want to create your own 'retreat' with daily yoga, raw foods etc. The staff are friendly and helpful.
Comment from Hotel Management
by Dewa Arta, Hotel Management
Dear Emeldr, It was great pleasure having you staying with us recently. Thank you so much for taking your time to share such a wonderful review about your experiences at COMO Uma Ubud. We are very happy that you had a great time at Uma. Your amazing comments on all aspects of your stay are sincerely appreciated. We are particularly proud and humbled to know that our team was the most important element of your incredible experiences. I trust that we will see you again soon and we look forward to welcoming you back to Uma Ubud. With kind regards, Dewa Arta Guest Services Manager