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Reviews of Ubud Garden Villa

3 out of 5
Ubud Garden Villa
Jalan Penestanan Panestanan Klod, Ubud, Bali

Reviews

8.2

Very Good

Rating 10 - Excellent. 38 out of 86 reviews" "
Rating 8 - Good. 26 out of 86 reviews" "
Rating 6 - Okay. 17 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning garden setting with sizeable pool, just the right distance from the hubbub of the town centre
Stayed 3 nights in Jan 2019
Response from Pande on Jan 29, 2019
Dear Guest Thank you already stay at Ubud Garden Villa

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This hotel needs some major maintenance, we understand that the conditions in Ubud make it difficult with the humidity but the hotel looks like it hasn't had anything done to maintain it since it was built. Having said that there was plenty of hot water and the pressure was good. Pool and villas need updating.
Stayed 3 nights in Aug 2018

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location, big pool
The fair-sized villas and the real 'swimming' pool make this quiet place a good starting point for your Ubud discovery. In walking distance to town, market and rice fields.
Stayed 2 nights in Dec 2017
Response from Pande Villa Manager on Jan 9, 2018
Dear Isabel Thank you for your great review and see you again when you visit Bali

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten path with gorgeous garden views
It's off the beaten path from the usual villas near the City Centre, Ubud Palace, and Monkey Forest. The grounds with extensive gardens is what I was most fond of, with a close second is the lovely swimming pool. I spent plenty of time swimming in the pool while soaking in the beauty of the gardens. I also spent time just sitting in the outdoor living room outside of my room just staring at the garden. Breakfast was also spent just soaking in the quiet and beautiful views. I wasn't a fan of the amenities in the rooms. The TV is old with limited channels. The bathroom could use some renovations. The bedding (including pillows) had this fucky smell of sweat and massage oils. I loved the eateries nearby from Juno's (love their fruit bowls and smoothies), Warang Alami (Japanese deli), and Alchemy. I didn't have much desire to check out the crazy busy tourist spots in Ubud and preferred the low-key energy of the neighborhood. The staff were friendly and always available. I was able to book a massage within minutes. I befriended one of their staff (Baruk) who took me around Ubud on his motorbike. As a woman traveling alone, I felt safe and well taken care of. The oddness of the bed room could've been a deal breaker for me but the friendly staff and beautiful grounds heavily outweighed it.
Stayed 5 nights in Sep 2017
Dear Michelle, Warm greeting from Ubud Garden Villa Thank you very much for staying with us and we appreciated your comment and suggestions. On behalf of staff and management kindly accept our sincerely apologies for any inconveniences during stay and hopefully we may welcoming you back at Ubud Garden Villa with better product and services best regard Ubud Garden Villa

4/10 Poor

wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty but disappointing
The hotel looked lovely, very peaceful however it was very run down and the room needed a good clean, there was an infestation of bugs that looked like cotton fluff. The pool was murky. Disappointing as it really is a great setting in a good spot.
Response from General Manager on Oct 19, 2016
Hi there Thank you for your feedback,regard the pool yes that true because we have a problem with the machine and we working hard to fixed the problem because the spare part of the pool machine was limited. We are apologize for your inconvenience during your stay, we are promise to be provide facilities in the right propose special for pool. But to day the pool was already coming back and can be use in 100% good condition

8/10 Good

Tina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quiet location outside Ubud.
The hotel is tucked away off a busy road not far from Ubud. We started by walking in & out to Ubud but quickly realised that a scooter or taxi was safer. However, there were beautiful walks in this area through paddy fields and off the roadside. The hotel staff and amenities were very good, although the bathrooms and lighting in the bedrooms was poor (tired & outdated) and do require modernisation. The gardens, pool and staff are excellent. The price is good for what you get but this hotel really needs a bit of TLC from whoever owns it, as it has so many fantastic things about it!
Response from sugeng on Sep 24, 2016
Thank you for your comment, One again we would like say thank you for your suggestion, we will discuss with the management and the owner regard some task should be modernisation We hopely d'omah is your accommodation during your next holidays in ubud

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp, hotel pool is open to the public, staff odd
I booked this hotel as I wanted a shuttle service to town and a pool. The shuttle service was discontinued after I booked but before I stayed, but the hotel never bothered to email and inform. Once I arrived I had paid for 7 days and could not cancel. They provided a shuttle one day as compensation (1 day out of 7!) The first room I had was incredibly damp, little worked, there was a strong smell of mushroom smell outside the window and empty vodka bottles strewn behind visible from the bathroom. The reception people kept pretending they had fixed all the parts of the room that didn't work, nothing had actually been fixed. The place was basically empty. After finding that my balcony was to be used as a waiting room for the spa I was 'upgraded'. A very overlooked room, no outside space, water in the shower smelt as if the water tank needed a serious clean out, it didn't feel like I was cleaning myself using it! I would have preferred the previous room with all its broken facilities except for the damp, the pages of my book were almost sodden just from being in the room! (Healthy for people?)Breakfast is incredibly minimal, almost comical. I found the staff unpredictable, sometimes helpful, sometimes really unpleasant. There was a 'gardener' who seemed to go into peoples rooms when they were not there. Overall I would describe it as a creepy place. I didn't feel comfortable the whole time. The pool is open to the public, so not just for hotel guests.

10/10 Excellent

Melinda, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis and pool at D'Omah
A very relaxing and beautiful holiday at this hotel. Very caring and responsive staff who made my stay both charming and memorable. The beauty of it is that it felt very Balinese with daily blessings and special menus from time to time but the quality of my stay was increased ten-fold by the level of care and attention from the staff. No request refused, and a genuine desire to recommend great activities and experiences without being pushy. I loved the authentic atmosphere and the friendly vibe. The pool is brilliant and open twelve hours a day. There are great snacks and breakfasts and a busy hubbub of bars and restaurants not far away. The garden and surrounding pools with fish and hanging vines is well maintained and very soothing to look out from your verandah with a beer or two. Around the pool it's similarly surrounded by canopied couches and lounges you can really hang out reading, swimming and chatting and it never felt crowded.
Response from sugeng on Sep 23, 2016
Hi, Melinda Thank you forstay with us, and we would be happy to provide yoga class, at moment we are still lookingfor best yoga intructor

4/10 Poor

dan

Disliked: Property conditions & facilities, room comfort
Wouldn't stay again
This place was very very average for the price. I would have expected this hotel to be $30 per night, not $60. Everything was old, no fridge in room, terrible bathroom plumbing and the "garden view" was nothing to rave about. Also the breakfast was served cold. Admittedly we did get the extras we ordered with breakfast free when we complained.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
D'omah
d'Omah was nice but probably not as good value as other nearby accomodation. Needed to run the gauntlet of taxi drivers on the way in, one of whom were pretty pesky as Bali taxi drivers go, actually detracted from stay.

10/10 Excellent

Mark, London

Liked: Cleanliness, staff & service, room comfort
Charming, quiet with amazing breakfasts
We felt very at home here, charming place at the quieter end of town (walkable to restaurants and so on). The included breakfast was the best we've had (really impressive in fact). The staff were friendly and helpful. Wifi worked fine if you were in the reception area. We stayed in the Garden room, with a pretty pond outside, a big room with a king bed, really nice. Some parts of the room and grounds, pool etc were getting a little in need of some repair, but it added to the charm really and wasn't a problem at all. We booked for 2 night but ended up staying for 4 as we liked it so much.

10/10 Excellent

Couple from UK, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique Hotel, Good Location, Friendly
We were very happy with out stay. The staff were very friendly and the room was small but nicely presented and decorated. We ate breakfast, lunch and dinner at the hotel and the food was very good. The female manager spoke fluent English and was very nice to us. The pool is a good size, quite large and clean. We walked into the town during the day (15 minutes) and back again and we walked into the town for dinner. On the way to town there are also small eateries, a chocolate bakery and a few restaurants and stalls. We ate at a fantastic restaurant called Bridges, only a 7 minute walk from the hotel. We felt safe at the hotel and we would both return and recommend it. It is a reasonably priced option close to town. It's worth noting there was no shuttle service at all when we visited.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem.
We really liked our stay here. Even with an extra bed in the room we still had plenty of space. The gardens and grounds are really nice and the staff super helpful and friendly. It is in walking distance to town and the markets but if you don't want to walk the hotel provides a free shuttle as well. Great place. Would stay here again for sure.

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Gayletee, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Our Lanai suite was large & airy the upper floor amongst the tree tops. The Hotel is set in a gorgeous garden with a 20m pool (good for laps) in a quiet location. Breakfast was ordinary and limited. Staff were very accommodating and friendly helping me with phone calls to locate my lost glasses, arranging drivers etc. The location is about 10 mins walk along a busy road from the town centre and there were numerous restaurants and a few small shops in the immediate area. We hired scooters to travel around as the town is quite big - traffic is hideous around Monkey Rd & Ubud's centre so care is needed to navigate. This hotel will appeal to those who want an oasis away from the noise & crowds but still within easy walk to main street. Fantastic yoga classes are available on site on Tuesday s & Thursdays for a small charge. Would definitely stay again.

8/10 Good

Kez, ACT

Liked: Cleanliness, staff & service
Pleasant hotel with a laid back style
I stayed here with my husband and 2 adult kids. The general condition of the hotel is a bit tired but it is still very comfortable and the restaurant meals were very good. Also, good latte. The staff were all helpful and very friendly. There isn't a TV in the basic villas but that didn't worry us. We had our own verandah where we sat and played cards or read. The Wifi is limited to the reception area which is the only negative I can report.

8/10 Good

lisa, dunsborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and intimate
Great value for money and peaceful environment. I liked the food and restaurant. Getting two rooms to accommodate your children would be recommended. East to organise transport.

6/10 Okay

Jillian, Sydney, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good for family holiday
Great setting for an extended family holiday. We had four rooms two in a villa one side of a pool and two on the other side. No immediate neighbours. Staff were fantastic - specially to young children aged two to six. But place badly in need of maintenance (chipped pool tiles and surrounds), Beds a bit hard and air con noisy.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Lovely staff but inconsistent
Lovely gardens, lovely staff. The rooms were clean but it was very unclear when booking that we only had one room when we wanted 2 so that was very squeezy with the 4 of us on one room. The food was nice, though it came from the restaurant up the hill (outside the hotel!) so there was a constant back and forwards of food and drinks. As a consequence the food was rarely hot or even warm. The toast in the mornings was stone cold. Apart from the food we were very happy with the service and the hotel overall.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tony, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene & Welcoming
Having just returned home, I cannot speak highly enough as to my stay at the D'omah. I booked an upstairs verandah suite, along with the request that a small welcoming gift of some kind be prepared, as our day of arrival was also my wife's birthday. I was very pleasantly surprised to find our room prepared as requested, plus hotel staff hidden away within our ensuite, awaiting the chance to surprise my wife with a birthday cake, red roses, and a warming rendition of happy birthday..........far exceeding any expectations I had. The hotel is undergoing a minor refurbishment, just to freshen up appearances, yet painters and groundsmen maintain a very low profile so as not to disturb guests. Hotel staff are amazing. They will do everything within their power to ensure your stay is pleasurable, your questions are answered, and your needs are catered to.....should you need anything or be unsure of anything, simply ask your hotel staff, as you will then receive good, honest advice, service and courtesy. Food, location, cleanliness, pools, grounds, facilities and gardens are all above the normal by Balinese standards, and the hotel is well situated heading towards the more upmarket Campuhan region. In 12 months time I return to Bali, and due to the pleasurable experience I encountered, I will also again be returning to D'omah Hotel, regardless of the many other accomodation options available in Bali.
Us with hotel staff
Response from Julie on May 20, 2014
Hi Toni, Thank you for your lovely review,it was an absolute pleasure having you stay with us and everyone is looking forward to your return.

8/10 Good

james, pasadena

Liked: Staff & service, property conditions & facilities
clean quiet great service
I've been to Ubud many times. This place is very quiet and can only hear the exceptionally loud motor bike. Solitude is what you'll get. Clean level is between Bali clean and western clean. Food prices are very reasonable. Staff is well trained. A lot of mosquitoes in this area. I would visit again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and reasonable hotel.
Staying here added to the peace and calm we were looking for.

10/10 Excellent

Wendy, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene getaway close to town
We visited in the off season and were upgraded without charge. A charming host greeted us. The staff is friendly and interesting. The owner is an art collector and advocate for Balinese craftspersons overseas. The staff is helpful and skilled. We had our own butler who saw to our laundry, exchanging money, getting performance tickets, reserving a driver, anything we needed. The pools are beautiful. It is hard to explain how muxh we enjoyed it. Everything exceeded our expectations.
the front gate

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy villa
The villa is very cozy. The room is clean. The massage is very cheap and the food is also good. It is worth the price.

8/10 Good

judy, New Zealand

Liked: Cleanliness, staff & service, room comfort
Beautiful oasis of calm
The setting is gorgeous & the staff are lovely. I really enjoyed staying here. Better than I expected.

10/10 Excellent

Catherine, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Go the extra mile; Cleanliness: Beautiful; loved the shower

6/10 Okay

Verified traveler

decent budget hotel
This hotel is a good budget option. Found the overall service lacking and areas of the hotel seemed to need maintenance. Pool area nice but little things like no towels left out made for a disappointing stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes
My girlfriend and I spent 11 days at D'Omah (locals pronounce it "di-omaaaah"!) and loved it. The atmosphere was just the relaxing vibe we had hoped for: traditional villas in a spacious garden setting, all the hotel comforts we needed (including a great pool) and very friendly and helpful staff, especially Mandi at reception. Location was perfect for us: a 15 min walk to the city centre was easy enough (though the hill might deter the very unfit) and right near the city's freshest cafe, the amazing Sari Organic (we ate there at least five or six times) and a beautiful 15min walk along little pathways to Yellow Flower cafe (the city's second freshest (and also wholly organic) place to eat. The inclusive breakfast at D'Omah is fine, but we found the dinner menu underwhelming (not a problem when there's so much on offer in local Warung).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The hotel was lovely, the staff were very welcoming and the room was in good condition, I think the hotel could use a couple of touch ups around the pool however overall a very nice hotel.

8/10 Good

Ian, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Economical; Service: Go the extra mile, staff just lovely; Cleanliness: Pleasant; we stayed at the Jasmine Villa which was spacious and a lovely gardens and fabulous view

10/10 Excellent

Bill, Phillip Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful Balinese haven
Large room with comfy bed, beautiful gardens, friendly, helpful staff. 15 mins walk to Ubud town and an hourly shuttle if required. Our upstairs room had tv with cable and DVD player and a fridge. 2 swimming pools and an adequate breakfast. Altogether a beut place that doesn't let you forget you are staying in the real Bali and all for a great place. We'll be going again and would recommend this place to anyone.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The most friendly home away frm home
The staff at d'Omah make up for the fact that the hotel could do with a makeover, nothing too big as the quaintness is very relaxing I truly lived my stay which was almost 3 weeks in total Cheers Adrienne

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Aussie Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family option - Ubud, Bali
This hotel took some finding - even our Balinese driver took a while to locate it - but it was worth the hunt! Very relaxing place, friendly and helpful staff and well maintained. Only a few niggles - the first was that the mosquito net didn't go all the way around our double bed rendering it useless - tho fortunately there weren't too many mozzies around when we were there; also, the additional charge for a small mattress on the floor for a child, had not been specified in the description (whereas the charge for a cot had) and it was rather more than expected! We felt that both charges should have been specified in the description as it and meant our room was rather more expensive than we'd anticipated. Overall this is a great little hotel but not one to stay at if convenience to the centre of Ubud is important. It's not a great distance out (about 20 minute walk from palace) but part of the route is dark and there aren't pavements along the busy road. There is a free shuttle into Ubud every hour, but only 3 pick-up times back so we ended up getting a taxi instead. Lovely garden for relaxing with a book and good library tho!

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at D'Omah has been the high light of our trip. The friendly staff couldn't do enough for us. The quiet location . Beautiful gardens & pool. Easy access into Ubud.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total GEM!
I don't usually take the time to complete such feedback reports, BUT ...... I most thoroughly recommend dÖmar Hotel. I am a very experienced traveller. I am so grateful to have had the opportunity to stay there for 5 nights, having only returned home yesterday. This was my 6th visit to Bali and second to Ubud specifically. dÖmar is a GEM! The staff are very kind, pleasant and ever helpful. The gardens and my room were extremely tranquil and relaxing. Though the hotel is just a little out of the centre of Ubud (but a really nice walk, nonetheless), this is no issue with free transport provided by the hotel every hour. Every encounter I had with staff showed that they were prepared to "go that extra mile" - and I felt without any pressure to do so. I'll defininitely be back, and soon. Thank you again to all the staff at this delightful hotel. The only hesitation I have in making a glowing report is that I may have trouble getting a reservation next time I want to visit!! Thank you lovely staff at dÓmar.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Nice hotel, excellent friendly staff. No TV or fridge in rooms. The complimantary brekkie was very limited so ended up ordering off menu anyway! But had a nice stay. A bit of a hike out of town, but a shuttle every hour drops you down in the town, either walk or taxi back between $3-5. A few shops and restaurants near the hotel, great new 'raw cafe' called Alchemy, and a cheap great 'traditional' massage place close by, green sign up, $7/hr!

8/10 Good

Linda, Australia - QLD - Cairns

Liked: Staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Outstanding; Cleanliness: Neat; Bar at front was great the young employees were the nicest people we met.

6/10 Okay

hani, Jakarta, Indonesia

Liked: Room comfort
Hotel d'Omah in Ubud
hotel with a peaceful surrounding... very tranquil. It's just hmm... I have small difficulties with the toilet! but overall.. it's nice!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice but there is room for improvement
Check-in in the evening and I was given a room right next to the pool. The environment was well kept with lots of flowering trees and ponds of fishes and swimming pool was clean. Room was decent and clean except for a few ants and some dead ants around. Went out to Ubud central for dinner and when we returned, we asked for the wifi password but the reception was closed so spoke with 3 security guards instead. Got the password and tried accessing the wifi but the connection was too weak/non existence from my room. 1 more thing to improve on is the toilet window wooden slits have too big a gap in between and it is 100% possible for outsiders to peep into the toilet when you're bathing/peeing and I actually heard breathing and rustle from outside right before I bathe. Had to use the towels to cover up that window. Perhaps, can installing a blind would solve the problem.

10/10 Excellent

Thunwarat, Samui,TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
We arrived in the evening and staffs were very helpful. Our room was Veranda suite in the up stair , it was extremely nice. We loved it so much Most of all, the price for the room was very cheap.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The dOmah hotel in Ubud, Bali
I'm very disappointed with this hotel service. We are greeted by a entrance with very bad maintained road. The location also deserted from the main city, some locals don't even know this hotel's location. I booked the room with buffet breakfast. After I check in, only I notice I wasn't given a breakfast voucher. I called the reception and they say they will check. No news til I visit personally to the reception and still they answer me checking. After awhile, was told we are given breakfast but it's not buffet style. The staff show us the menu with very limited choice to choose from. The swimming pool is not for use as it was under maintainence, it's full of algae. The bed I felt itchy when I wake up the next day, not sure whether is it because of bed bugs. But my friend also experience the same thing, so the possibility is there. The sofa in the room also quite dirty. The hotel offers taxi service to air port. So in view of the hotel's location, I decided to use their cab service. I make the booking on my 1st day staying there and the receptionist assured me that on the day I check out, the taxi will come at 4am as my flight is early on that day. He even called the driver right in front of me. On day 2 and the night before we check out, the staff did confirm with us again on the taxi arrival time and they were nice enough to promise to prepare breakfast in a box for us. On the day I check out, I arrived at the reception hall which is dark and empty. No one is around. I have to find the light switch and turn on the lights. I call the reception, no one answer as I was at the reception place seeing the phone ringing. I waited and waited, still no one come and answer the phone. So I walked around the hotel hoping to find any staff for assistance. To my dismay, nil. Couldn't even find anyone. I even went to the hotel entrance which is wide open, hoping to find may be security guard to assist but still I couldn't find any. It's already 4.30am after searching up and down, I went to the entrance to see whether my taxi come but disappointedly no. So worry that I'll miss my flight, I panic and searching up and down for help. Finally I found a house near by the hotel shuttle bus. I knocked on the door, someone answered me who is the security and he just awake from sleep. He only tell me it's still early. I have to actually told him few tines repeatly it's not early and the taxi is not here. I asked him to call the taxi driver, he tell me that he don't know the number. I ask him to ask other staff but he just sat at the reception counter and looking for clues. After I gave orders few times 'please call your colleague or anyone, I'm going to miss my flight', only he went back to the house to wake up another sleeping staff. That second staff manage to find the driver name and call him. The driver reach the hotel around 5am. The driver also panic as I saw he was driving around 140km/h. He even apologize to us that he has to speed. Not forgetting the breakfast box the hotel prepare for us, it only contain a water bottle, a banana, a piece of cake, a rambutan. I'm speechless on the breakfast. I could only conclude, I have a very bad experience and it's the worst I ever encounter after traveling to so many countries. I hope the hotel please improve more. All these shouldn't happen especially at a 3 star hotel.

6/10 Okay

Simon, canada

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Where to Stay in UBUD
This may have been a great hotel in it day. It needs a bit of of TLC, there are many items that need repair. Breakfast was great and the staff is somewhat helpfull. But I would not recomend this hotel because of the value for the money, find a cheaper place in the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant spot just outside Ubud
This is a difficult hotel to review. My room (perhaps a villa suite--not the standard twin room) was large and gorgeous, the bed was perfect, the AC and hot water worked, nothing was musty, there were thoughtful additions like mosquito repellent (which I never needed) and a candle; the pond added a beautiful indoor/outdoor ambiance to the room. But the room was separated by only one door from the restaurant so I was woken up by breakfasters by 7:00 everyday (which is just as well in Bali since it gets hot later, but still, on vacation one likes to be able to choose when to get up); the large window in the bathroom was functionless since it couldn't be opened when the room was in use without providing a show to the rest of the hotel guests!; the frogs and other wildlife in the pond use the bathroom as an amplifier and make some serious noise all night, and one large wall of windows was covered only in thin cream-colored linen, so it was quite bright all night. Also, the pool was under construction the whole time I was there. However, I asked the staff to turn off the light shining in my window and they did so immediately; the shuttles for the 5 min drive to town were easy to arrange, all the drivers were polite and professional, and the staff were kind and helpful; there were no surprise charges at check out, and they charged 50,000 rupiah less than the other place I stayed for a 1 a.m. pick up from the airport in Denpasar; the included breakfast was good; and the garden was quite nice. The hotel is also well situated for walking around the rice fields and there are nice little shops and restaurants around Penestanan.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Is a bit out of the way. The
Is a bit out of the way. The service by staff was excellent and they assisted whenever we needed to go to the shops, tours etc. The room was lovely in a very quiet setting. The two pools did not look inviting. Whilst we enjoyed our stay, we would look for a resort closer to the main shopping area. If you are looking for a quiet resort this is for you.

10/10 Excellent

ines

Liked: Cleanliness, staff & service
A lovely hotel iwth good service
A lovely hotel iwth good service a facilities. To walk to central Ubud would probably be a bit much, however twice a day transport there and then a couple of dollars for a taxi back is fine. Breakfast is good, staff is friendly and helpful. Close-by is a really good Warung (eating place), that has also a great range of vegetarian food as well as food that is palatable for smaller children.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
We booked two different types
We booked two different types of rooms, the Veranda room was only slightly more expensive, but so much better, basically your own pavilion with bar, outside sitting area, a pond, a big bathroom/ dressing room with open air huge bath tap and a lovely canopy bed, tv and video. The other room was fine, but this one was clearly a class better.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service
The staff were great, very helpful
The staff were great, very helpful and friendly. We didn't mind the walk into the town, the homeward journey was steep but not too far, taxi were very cheap as an alternative. The only thing I would like to suggest would be to add a few sandwiches to the lunch menu. Ubud is the perfect place to relax, visit good restuarnts and do some serious gift shopping as wall as take in the culture and scenery of Bali. Unlike Kuta where the hawkers hassle you all the time, the shop owners were friendly and not always in your face.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
What a fantastic room and place
What a fantastic room and place to stay. Staff were very helpful, and friendly. The place isn't in town but a 15minute walk downhill and your there. Was the best place we stayed at for bed and luxuary feel to a room. No neighbours could be heard. Reasonable prices for additional food and drinks and the massages are priced reasonablly too. (although in town can find cheaper). Would recommend to friends and family and will definately be going back.