Damp, hotel pool is open to the public, staff odd
Posted Mar 18, 2016 on Hotels
I booked this hotel as I wanted a shuttle service to town and a pool. The shuttle service was discontinued after I booked but before I stayed, but the hotel never bothered to email and inform. Once I arrived I had paid for 7 days and could not cancel. They provided a shuttle one day as compensation (1 day out of 7!) The first room I had was incredibly damp, little worked, there was a strong smell of mushroom smell outside the window and empty vodka bottles strewn behind visible from the bathroom. The reception people kept pretending they had fixed all the parts of the room that didn't work, nothing had actually been fixed. The place was basically empty. After finding that my balcony was to be used as a waiting room for the spa I was 'upgraded'. A very overlooked room, no outside space, water in the shower smelt as if the water tank needed a serious clean out, it didn't feel like I was cleaning myself using it! I would have preferred the previous room with all its broken facilities except for the damp, the pages of my book were almost sodden just from being in the room! (Healthy for people?)Breakfast is incredibly minimal, almost comical. I found the staff unpredictable, sometimes helpful, sometimes really unpleasant. There was a 'gardener' who seemed to go into peoples rooms when they were not there. Overall I would describe it as a creepy place. I didn't feel comfortable the whole time. The pool is open to the public, so not just for hotel guests.